This Chad guy has zero phone or people etiquette, he's been rude / short with my wife and she had refused to deal with him for a 3rd time. So I figured I'd try and play the game. He comes in for a 3rd time to repair our 2 yr old Kenmore Elite dishwasher. To clarify this is a unit no longer on warranty. He basically tells me "The drain is plugged and that he's not a plumber". I asked him if he felt that comment was necessary? I didn't say you were a plumber, but the dishwasher still isn't pumping the water out and this is your 3rd visit. At that point he simply said, I don't need this, laughed and packed up and walked out. Good one, so a continuous problem that just started occurring has apparently nothing to do with the dishwasher itself, and is basically a plumbing problem, okay I'll call a plumber then to do your job for you.
This whole episode shows that Bug's is only interested in the easy fix service calls then the ones he needs to problem solve and work through. He was in my house for 2 minutes when he labels my dishwasher problem as a plumbing problem. Don't even bother with this company, they will waste your time. This guy seems to be having a bad day every time I talk with him, maybe treat your customers with respect and lose the attitude. If you think people need you, they don't. Do you job without all the miserable connotation; Mr. Warranty / Easy money apparently can't work unless he has an open ended invoice from Sears. This guy is rude on the phone, and rude in person and he won't be stepping foot in my house again, this was our worst experience with any kind of repair person on memory! read more