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    Bufords Mobile Windshield Repair

    5.0 (1 review)

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    Services - Bufords Mobile Windshield Repair

    Auto window repair

    Auto window replacement

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    9 months ago

    Great and fast mobile service just nice guy when you call on this service you always get Buford he's on the spot

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    Glass America - Glass America branded vehicles

    Glass America

    (4 reviews)

    It seems inevitable that eventually, your vehicle's windshield will come into contact with a rock…read morethat impacts hard enough to chip, crack or shatter your windshield. And in New Orleans, the inevitable seems to happen a lot more frequently than everywhere else. Our Subaru Forester experienced a rock chip that we immediately had repaired (by a different company). Unfortunately, the repair did not work and the crack spread quickly. I called the dealer (Bryan Subaru) as my car is equipped with EyeSight (Subaru's crash avoidance system), which uses cameras to look through the windshield at the road and traffic ahead. Once a new windshield is installed, the EyeSight has to be re-calibrated. Bryan uses Glass America exclusively so I gave them a call and spoke with Peyton. Peyton very nice on the phone and was very informative. Since I wanted a factory OEM glass instead of an aftermarket glass, I needed approval from my insurance company as either glass was rather pricey. She worked directly with my insurance company and I was approved for an OEM glass. The process was fairly easy, even though it took a few calls. The only minor SNAFU involved the day of the installation. I opted to have the glass changed at the dealer, as they kept the windshield (and necessary molding) in stock. I had a 9:30 appointment so that immediately following the installation, I could have the EyeSight re-calibrated. I asked Glass America if I should be at the dealer at a certain time and they advised that the driver would contact me on the route. Low and behold, I got a call from Trey with Bryan Subaru service who advised me that Glass America was on-site looking for me. I spoke with Glass America installer Mike who advised that they report to Bryan Subaru first thing every morning and I should have been advised to be there. Nevertheless, he offered to pick up the windshield and do the installation at my house and was at my house in less than 30 minutes. Installer Mike was the consummate professional with over 26 years in the glass industry. It was immediately apparent that he was highly skilled in his trade and the job didn't take long at all (just under 1 hour). He was very informative, neat in appearance and apologized for the miscommunication. He was also very clear on how long we should wait before moving the car, washing the car by hand or washing it in an automated high-pressure car wash. Had it not been for the miscommunication regarding the correct installation time, I probably would have given them 5 stars.

    Vey unprofessional. Was never told that the glass would take anywhere from 1-2 weeks to come in…read more They expect you to just sit around waiting for the glass to come in as oppose to communicating with the customer. They say they have "no way to track" their orders which is absolutely ridiculous. They are very rude, wouldn't recommend or use this place.

    Gerber Collision & Glass

    Gerber Collision & Glass

    (7 reviews)

    The service was excellen. I haven't seen the quality yet. The amount your agent quoted to do…read moreadditional repairs sounded like a good value.

    Needed a rim replaced and small area of bumper painted/buffed. Very impressed with the service…read moreprovided by Gerber - my car looks great! Overall repairs ended up taking less time than anticipated, everyone was really nice, the process was super smooth, and, again, my car looks great. I can't recommend them enough. My insurance recommended Gerber. When I contacted them to schedule an assessment appointment, the woman on the phone was very nice. I received a confirmation text of the appointment time as well as a follow-up / reminder text. During the appointment, Larry discussed everything included in the estimate, described the work to be done in detail: how long the repairs would take, detailed cost, insurance process, etc. Really appreciated the time he took in explaining everything, so that I could make an informed decision. After getting approval from my insurance, the rest of the process was just as easy. Scheduled an appointment, received confirmation text, then confirmation phone call that they'd ordered the necessary parts prior to my appointment, and then a reminder text. After dropping off my car I was provided text updates during the process, including a phone call to notify me of when my car would be repaired, and a text confirming when the car was ready for pick up. They even helped me with my rental; they called the rental company when I first arrived to get a pickup, and they took the rental for return when my car was complete. When I arrived to pick up my car, Larry walked me over to show me the repairs and walk me through what had been done in detail. Really appreciate that level of information. Back inside for check-out, which was fast and easy, and I was on my way! Best of all - my car was in amazing shape. Not only was my car clean on the outside, it was cleaned on the inside driver side - you couldn't tell that anyone else had even been in my car, which means they took care it each time they had to move it. Nothing was left in it (like floor covers or anything) - it was just clean. The outside was spotless; they did a great job washing it. It's driving well, which means they did a great job with the rim replacement, tire balance, etc. The paint job is absolutely perfect - can't even tell there was work done. Really appreciated the great service that I received.

    Bufords Mobile Windshield Repair - windshieldinstallrepair - Updated May 2026

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