I'd keep it factual and specific. That usually makes a Yelp review hit harder than sounding angry, especially when the cleanliness issues are something you can document with photos. We stopped at the Buffalo Wild Wings in Watertown, NY, and unfortunately the overall experience was pretty disappointing. The biggest concern was cleanliness. The floors throughout our area were visibly dirty, and we also noticed what appeared to be a white buildup or substance around one of the ceiling vents. More concerning, when we asked for individual trays for our appetizers, two of the three trays brought to us were dirty and still had sauce/food residue from previous customers on them. That is simply unacceptable for dishes being brought to a table for people to eat from. There were also several issues with the food and how it was served. We specifically asked for the mushrooms to be placed on a separate tray from the other appetizers, but everything arrived together on the same tray. We weren't initially provided any individual trays or plates to eat the appetizers from, which is why we had to ask for them--and then received the dirty ones. Most of the food itself tasted good. However, my wife's salt & vinegar bone-in wings had a noticeable burnt fryer-oil taste. My boneless wings also appeared to have simply been thrown onto the tray, with the different flavor sticks all piled together on one side rather than being placed with the corresponding wings. That made it unnecessarily difficult to tell which flavor was which. I don't expect perfection from a busy restaurant, and mistakes with an order can happen. But dirty floors, questionable buildup around a ceiling vent, and especially serving customers trays that still have the previous customer's food residue on them are basic cleanliness issues that shouldn't happen. The food had some positives, but the overall cleanliness and attention to detail at this location need significant improvement. read more

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I normally don't leave negative reviews, but this experience was frustrating enough that I felt it was worth mentioning. We came into Buffalo Wild Wings and waited about 15-20 minutes just for someone to acknowledge or speak to us. Once we finally did get assistance, we were basically told that because they only had one server working, they wouldn't be able to accommodate us. I completely understand being short-staffed. Things happen, and I don't blame the one server who was working. What bothered me was how the situation was handled. After already standing there waiting 15-20 minutes with little to no communication, being essentially told we needed to leave because there was only one server was extremely disappointing. If the restaurant didn't have enough staff to take additional customers, that should have been communicated when we walked in, not after leaving us standing there waiting. I'm not expecting perfect service, especially when a restaurant is short-staffed. I do expect basic communication and professionalism. Unfortunately, this experience had neither and left us feeling like our business simply wasn't wanted. read more

After about 10 mins waiting at the door, before anyone acknowledged anyone standing there. After I was seated in the restaurant, the waitress informed me they would not be able to serve me for an extended period of time due to the kitchen being backed up. There was only one table and six or seven people sitting at the bar. Thankfully, my waitress was kind enough to inform me before I ordered my food. read more

I ordered through the BWW website for my son on [insert date]. Our drinks were missing, so I called. The manager was polite and said she'd remake the order and have DoorDash bring it back. We never received the remake. When I called again, staff were laughing in the background. A male employee answered and used a racial slur toward me, said "it's not going to happen tonight" and hung up. I did not expect to be spoken to like that. We're still missing our order and my son didn't get his meal. This is not the way to treat customers. read more

Buffalo Wild Wings - Pick 6 meal - American Near Me - Watertown, New York

The seating time and cleanliness, Had a party of 14 for after graduation and over 23 open tables and still had to wait over an hour. Had to wait for to go orders to be done before even being seated. The tables we got weren't cleaned off, had crumbs on it and my seat had a sticky black spot stuck to it like gum. Wait time for food was good although my wings were a little cold even though all of are food came out at separate times and the waiter was friendly. read more

I've tried this place 3 different times and it was the same thing, unclean tables, taking 30 mins to even take our drink orders, and messed up orders, the last time I went we sat down (were a party of 3) and 15 minutes later no one came up to us or anything I had to grab the hostess, meanwhile a party of 12 came in after us and got their drinks right away and food order, and after I found out that large tables order was placed we just left because we were over it like I said I gave them 3 chances and it is the worst Buffalo Wild Wings I have ever been to. read more

Came in for a quick dinner before a 7-hour snowy drive, and the experience was honestly terrible. When we walked in, the greeter looked at us and then walked away. I went to the restroom, expecting my two teens would be seated by the time I came back--nope. We stood there for another five minutes while employees walked past us like we were invisible. I finally asked someone if anyone was working. She barely acknowledged us, told us to "give her a minute," and brought out the same greeter... who came back with an attitude and asked if we wanted to sit at the bar. I'm with a 16-year-old and a 12-year-old--why would that even make sense? When I said no, she put us in a cold corner booth (82) with an unclean table. Our server was nicer (fake nice) but still seemed annoyed when I asked if the table could be wiped down. Meanwhile, I watched the greeter giving loud, enthusiastic greetings to everyone else who walked in... while making direct eye contact with me. Wild. I will never come back. Our first visit two months ago was great, I even went out of my way to tip & thank our server over the 25%, but this staff today was completely unprofessional and rude from start to finish. When it was time for the check (a 10 minute wait) waitress made sure she sped walked towards us when she saw us get up to leave. Food came quick, was hot & delicious (except the Mac & cheese) otherwise. But not enough to get me back here. I will be advising all my friends and family NOT to come to this location. Wrote this as my family and I ate, that's how infuriating this experience was. read more

The service was great and are waitress was nice and the food and ambiance was amazing.

In spite of the many old negative reviews, we decided to come for an early dinner (3:30pm) on the Labor Day holiday and we were not disappointed. Even though it was moderately busy, we were quickly seated and our waitress, who was friendly and efficient, took our order. Our drinks arrived quickly- and so did our order of 20 wings. They were well done (as we'd requested) and the 4 sauces we had chosen were delicious. We will definitely come here again next time we're in the Watertown area! read more

Horrible experience. Highly recommend to literally go anywhere else, even McDonald's! Food was gross, like the oil hasn't been changed in a very long time. I ordered a mushroom swiss burger and no clue what I got. It wasn't even on the menu, had just peppers on it with cheese. Whoever cooked had no idea what they were doing. Should be zero stars. read more

Buffalo Wild Wings - American Near Me - Watertown, New York

Hands down the worst driest tiniest most disgusting wings I have ever seen. How can someone possibly serve this like it's ok? Also it wasn't cheap to boot and they gave me blue cheese instead of ranch like I ordered. Oh, and I asked for the wings to be extra saucy but I'd be happy with somewhat edible at this point. read more

Waited 30 minutes waiting and not a single attendant in sight to take our drink order. Needless to say no food order. Either. WALKED OUT drove to Chick Fil-A 5minutes our food was served. Delishes dinner. read more

I'm currently at 1+ hours simply waiting to receive my wings. Asked the barmaid if she could check the status of my food and she tells me she's too busy. You cannot be serious. The bar is not that busy. So, unless you have literal hours with nothing to do, do not come here. Also, don't come hungry. read more

The wings are delicious and not expensive. Also have fully loaded hot dogs that are also great. read more

would not recommend, went there after midnight with a group, the manager said we were good to go, get to the table and the waitress didn't want to serve us as she was overwhelmed. We told her we just wanted some drinks, we were looking to order their shitty wings. we landed up leaving because this was just too much of a task for her, she and the restaurant lost a lot of money read more

This place stops serving alcohol 30min before closing. Stopped in to buy wings at 12:30am they don't close till 1:00am. Refused to serve us a drink why we waited for our wings at 12:30. 30mins before closing!! Will not be coming here again! read more

Buffalo Wild Wings - Sad sauce no drink for us why waiting for wings 30mins before closing - American Near Me - Watertown, New York

Ok, here we go... I went to this place for the First MNF game of this season... The place was EMPTY... there were maybe 20 people in the place and not a football atmosphere ( as advertised on TV ) I was approached by not one but TWO people to ask me where i wanted to be seated....lol I could have sat ANYWHERE IN THE PLACE because there was No One in the place. I ordered a coke and sat down to watch the game. ( Really sad that there were NO football fans there to watch the NEW YORK team ) Anyway, I finally ordered some food...( Not Good ) Food was Cold and Old I asked for it to be taken back and done again... food came back and this time, I had Less food and something on my plate I didn't ask for...WOW !!! scary. I finally got up and went to sit at the bar so I could actually watch the game because the TV's were jumping and pixilated really bad. The bartender was very nice but, went missing in action a few times too many times but, overall...she was fun to talk to. Being that I was alone, it was a bitter sweet night... Niners won and I made it home clean and sober. I'll try it again this season and see what happens. read more

I travel a lot and often find myself in Watertown, NY. I eat a low carb diet, so I frequently visit steakhouses and wing places when I dine out. The Buffalo Wild Wings on Arsenal Street is very convenient because it is situated walking distance from 2 hotels. I go there about every 6 weeks on average. I think the company has an excellent concept and I can appreciate why people generally love it. In this most recent experience (today), I was passing through Watertown on the way to Syracuse. Because time was a factor, I elected to order wings using their online order option - paying at the restaurant upon arrival. I arrived at the proposed time (about 20 minutes after ordering). The employee operating the cash was cheerful. I paid in cash, no paper receipt was given. It's important to note only the paper receipt contains a feedback code, so I was unable to leave feedback on their website (I guess the company doesn't want multiple generic feedback requests). The "receipt" that is emailed contains only very limited information. As a result, there is no way to leave digital feedback: one must call the store or go back to the store in person to comment. After picking up the order, I got back in the car and proceeded on my way to Syracuse. About the order: - I ordered 2 X medium wings (about 28 altogether) - Both salt & vinegar flavor - 3 X blue cheese dressing, 3 X ranch dressing - I included a note that asked for extra napkins About my food experience (positive): - I did get the extra napkins I asked for - I did get the dipping sauces I requested *i also checked these BEFORE I left the building. About my food experience (negative): You'd have to agree that the Buffalo Wild Wings concept is great. For the kitchen staff, it has got to be one of the easiest restaurant gigs. I mean, for the most part: 1- cook the wings; 2- coat the wings in wet or dry flavor seasoning; 3 - give to customer. On this occasion, my order had VIRTUALLY NO SEASONING. It would surprise me if there was 1/4 teaspoon on the entire order. This was the second time (the first time was an UberEats order in a different city with the same issue) this has happened. Aside from making sure the wings are fully cooked, ensuring they are actually seasoned is the most important aspect of preparing the wings. Otherwise they are plain (and unsalted). Which makes for a horribly bland food experience. This left me feeling extremely disappointed. If it wasn't for the dipping sauces it would have been inedible (just bland chicken). Either: 1 - if not already standardized, Buffalo Wild Wings needs to standardize the amount of seasoning that employees put on their wings; or 2 -ensure employees follow established seasoning protocol. I ordered a tasty salt & vinegar experience and paid almost $40 for it. Instead, I got a plain lacklustre experience. *in-store experience is a roll of the dice for the same issue. Will I eat there again? Probably. However, I will need to ask for extra seasoning when I place the order to hedge my bet; which I don't think I should have to do. I strongly recommend you do the same. It might seem like an overstatement, but because the BWW concept is so simple, not properly seasoning the wings undermines the whole BWW concept. read more

Food was ok. We waited a while for our wings and when they came out half of them were cold. We ate them anyways because we were hungry and ready to go. The bathrooms were pretty rough too. The server was good and so was the atmosphere but we probably won't be back unless our teens want a spice challenge. The place seems under par for the franchise. read more

Service was very good, bartender worked very hard. Beer was cold, but so was the food. Which is astounding considering everything is fried. Must have sat a while before it was brought out. Lastly, sticky floor In fast food places that always concerns me in regard to cleanliness. read more

Bad because the music machine atr my money and my food took over an hour the nachos have no meat

Perfect place to come on a date if you don't plan on talking because you can't hear nothing because the TV's are so loud. Can't hear the people talking to you either. They ripped us off we gave them 2 gift cards and a coupon that should've covered the bill the gift cards had 25 and 50 on them and the coupon should've covered 5 dollars for are bill and are bill was 79 something and then the waitress came back and said we owed 8 more dollars because she said she had to keep swiping the gift cards because it was only taking a dollar off each swipe, she also took one of our party members money that they were supposedto get back, they got no change but bills back. The waitress took the money we didn't get back as a tip. We left a tip on the table for her though. read more

Buffalo Wild Wings - Waiting outside of Buffalo wild wings in the rain. - American Near Me - Watertown, New York

My hostess Emily was able to help me download and understand the app so I could place my to go order

Our wings were chewy? And kind of cold. The knockout punch wasn't good compared to other bDubs. The chocolate cake was diabetes on a plate - the cake would be better warmed and my god there is a thing as too much chocolate - it was Way to heavy. Service was good considering we were there for the UFC 246 read more

Buffalo Wild Wings - Knockout punch - American Near Me - Watertown, New York

Kind of like a weird wet dark basement. Waiter wasnt really into her job, the food was alright but the service was slow. when we got to our table we had to clean it off. Then I had ordered a salad and asked her to see if they can keep the meat off because I don't eat meat and substitute it for more veggies, her response was I am not too sure because of corporate. She had acted as though me asking to keep meat off was inconveniencing her, it was really odd. But it gets even weirder, when we got the check she said her boyfriend just died this week and that the cook just lost someone as well. I really wanted to believe her and I understand people deal with death in different ways, but if someone really died this is an example of a poor manager not stepping in and seeing that their employee is going through something. Then the other half of me thought, well isn't it weird she is mentioning it right when she gives us the check, like this is a guilt tip. Not too sure. Anyways if you are a bdubs lover then go for it, but this isn't the best location of them all. read more

I ordered small traditional "extra crispy" 1st - the small is now 9 wings instead of 10 2nd - the celery and carrots were on the very lean side 3rd - the extra crispy was non apparent When the bartenderess asked how my order was, I said that the extra crispy was non existent. She offered a replacement order, and I said No, I am too hungry. The sauce on the wings was abundant and great. Then, the Manager appeared and apologized for the non crispy wings and replied: "You can keep those non-crispy wings, but I ordered you a complimentary replacement to-go, so that you can enjoy our great wings tomorrow, at no cost. We want to make sure you are happy with Buffalo Wild Wings". Instant 5 stars! read more

Buffalo Wild Wings - American Near Me - Watertown, New York

Honestly, being from Buffalo area there are lot of expectations. I have to give this location a 4 for effort and service. The sauces are good and wings are consistent (I requested xtra crispy and they were). My server was great. If the service was not as good it would have been a 3(average) being a chain. Overall a thumbs up. read more

Tues July 11 2017 I went during the evening which I wish I hadn't. Melanie was polite but in a hurry, probably because no one was cleaning the 7 tables around me. I wanted to sit on the bar side and couldn't because there were no clean tables there as well. Im updating this review because as I've told my usual waitress I will not tip inconsistency. I dined alone, ordered my usual and was charged taxes 3 different times on the same check. I asked for my discount which was not applied originally and went from a 1 seated dinner to this (image of receipt) if you ring or categorize my order just to charge me more, Im not tipping, which I almost handed her til I realized my total had gone up yet again. read more

Buffalo Wild Wings - American Near Me - Watertown, New York

I remember when this place first came to the Ft. Drum/Watertown area, it was definitely the cats ass. Me & some battle buddies tried to go but it was so packed & they were so busy we couldn't get in but a couple weeks later we made it in & one of the servers told us they did over one million dollars in business their first night! Now its a very nice change of pace restaurant for the growing watertown area & its probably the best place to go if you're just wanting to watch your favorite sport & or team & get wasted. The food is really good even though yes it is mostly traditional barbecue/burger/fries type food it always tastes great & I've never had a problem with it. One issue is if you're just planning to do some drinking it seems to take a while to get a beer unless you're sitting at the bar of course. The bathroom is definitely way too small for as crowded as this place can get sometimes, theres only two urinals & one shitter. What if a bunch of people gotta take a crap at the same time it could potentially be a very "shitty" situation lol. Bar area tables are pretty crowded & smashed together & very hard to walk between & get around but it is doable even though you will probably bump into some random patrons. The quality of service isn't bad & I've always been treated cordially every time I've been here, like i said it can just get annoying waiting for beers especially when thats all you ordered. However, I will not hesitate to come here for a great meal & to get drunk on a game day with the homies & you shouldnt either. read more

Against my better judgment I relented to my granddaughter to eat here. It was my first experience there and it will be my last. Service: Adequate, unfortunately they were short staff but then so are many other places in the area. Atmosphere: As I expected for a sports bar on a Sunday during football season. The TV's were loud and the noise level prohibited a casual conversation with those at my table. Food: Adequate portions, quality left something to be desired. We had a burger plate, chicken sandwich, and wings. The chicken sandwich was mine, what I got looked nothing like the picture in the menu which was at least twice as thick and more like a Popeye's sandwich. I've never had a tough piece of chicken till yesterday, so tough I couldn't eat more than a third of the sandwich and surprisingly it was definitely over cooked dry and stringy. Chicken Wings: Nothing like I've ever experienced the buffalo sauce was so salty that we packed them up took them home and even after wiping the sauce off of them we couldn't eat them. The garlic wings were tasteless both style of wing were soggy not like other wings I've eaten. They seemed to be baked if they were fried, they didn't fry them enough. The burger was nothing special but it was at least edible. I really don't understand the zeal for this place there are certainly better places for the food in this area. I rate this place read more

I want my money back. Worse bathroom ever that made me lose my appetite. You guys should be ashamed.

What can I say its B DUB DUB. Staying at the holiday inn express literally right next door. Once i turned off of hwy 81 and onto Arsenal St and saw that there was a BWW in crawling distance to my hotel I almost blacked out and crashed my car. With that said I always enjoy BWW. The one I go to in AZ is always a good time too. This experience is difference for me since im on business and traveling by myself so I look to the row of beer taps as my friends. Cant go wrong with wings here or wraps/sandwiches. Wait staff at the bar is very nice and like to small talk which makes me feel less alone and bored watching silent tv's. Will be back here a few more times this week im sure as im here for another 5 days. See you soon BWW! Manho Hab is my jam read more

Buffalo Wild Wings - the front of the restaurant - American Near Me - Watertown, New York

Always a great spot to watch football!!! Wings are on point and beer is cold. Good atmosphere. read more

Buffalo Wild Wings - American Near Me - Watertown, New York

Chicken is always fresh and portion size is decent. The fries are always cold and you have to ask for fresh ones every time. Other than that. Drinks are good and staff is friendly read more

The servers are friendly, it is your typical BWW so you have the atmosphere going for you. Food is hit or miss, but most of the time its been delicious and yummy. There have been a ​handful of times that I​ came here and it took FOREVER for me to get my food. You know that feeling when everyone else around you who came in after you order gets there food and you ask yourself "do they not like me..?" Yup, exactly that feeling. Oh and forget about ordering for pick up, when they say your order will be​ ready in 15 minutes, double that time so you won't​ be disappointed, read more

Mackenzie was waitress today & she was fabulous!! So attentive from minute we walked in till minute left. NFL Sunday games were on & she was on the go the entire time we were there & always had a genuine smile on face & could tell when ready for another beverage or food. If still had our business- we'd of hired her away from BWW. Restraunt was clean & well staffed. read more

Dont go! Night staff is terrible. General manager is one of the worst ever. BUT if you want drinks and to break COVID rules go there you can order $4 fries, never get them and drink over priced beer. read more

Food is what you expect, but service is extremely poor. Hosts are uncoordinated and rarely at thier post. Left this location on two occasions after waiting for our seats to be cleaned and watching another host seat other people. Waiters are nice, but you'll probably see yours twice, once for your order, then the check. They're always off doing something else. If your craving BWW's try the location in Syracuse, 100x better. Dont waste your time here. read more

Absolutely terrible service. Was told 30 min wait, waited for an hour and was told we couldn't be seated after waiting outside in the rain. When talking to the joke of a manager he completely beat around the bush and couldn't give a straight forward answer when we could have easily went somewhere else read more

Worst Buffalo Wild Wings I've ever been to. Arrived at 1130, waiting ten minutes on beer. Pretty sure the server forgot to ring in our food, tables came in after us and left before we even received our food. We didn't see her for about 20 more minutes after as the restaurant was getting busier but I'm not really sure why because this was the worst restaurant experience I think I've ever had. Talked to Assistant manager, she said their system went down and the kitchen lost the ticket. Man who I would assume is the manager came and said they overcooked the sandwiches... So they can't even get their lies right. Food was not great. Slimy chicken sandwich, cole slaw was cabbage with a dollop of slime on top. Tacos were meh. Fries were cold even though they supposedly recooked our food so it would be hot. Also the bathroom needs to be checked, some vomit dried on the wall.... It is now 1 and finally able to get our check and leave. We should have just had Jreck subs. Which also have a one star rating read more