So this place is not the best but not the worst. I have come here many times for many years because it's what's available and it really never gives me the "I'm going to go and have a great meal" vibe but it doesn't give me the "I'll have the worse meal" either. The last time I came was a few months ago and I did online order for pickup as it was late and only thing available late at night. When we got there even though my order was confirmed and paid for online, the restaurant could find records of it. I showed them the screen shot of it and location so they just did a new order. They said they were having computer issues that night. We had to wait a lot longer too. When we got home I immediately had to call and ask for my money back. Some of the food was grossly cold (fries and the boneless wings) and they forgot to add a few things. Manager was nice and help me out. I only asked for the items that were cold and missing but they refunded the whole bill. I had to call again as the transaction did not show on my end and the manager said it was because of technical issues still. He was very polite, friendly and apologetic and that time it showed on my statement. Overall this place is a Buffalo Wild Wings... read more

My friends and I visited this location for the college football playoffs on January 1st, 2026. Initially, we were surprised to see how empty it was. They were at 20% capacity, maybe. Almost immediately, it became very clear as to why this location is suffering. Poor service. Miserable workers. Their vibes were contagious. They all had a very dreadful demeanor, and were wayyyyyyy too quick to snap, especially the waitresses. The hiring manager at this location must have given up a long time ago. No idea how any of those people are working in the service industry. read more

We stopped in without looking at reviews cause we were driving by and wings sounded good. I'm used to terrible service at BWW, but this was definitely the worst. It was not very busy inside. There were 6 booths open and all needed to be wiped down so the hostess sat us at a table. We have a 3.5 year old and 6 month old and booths are preferred to wrangle the kid. Apparently wiping a table top is not within the hostesses job responsibilities. Our server did greet us promptly but she failed with everything else. We asked for waters and to order a kids chicken tenders right away, with Mac and cheese, ranch and ketchup. She brought my husband and I a water, nothing for our kid. Our son's food was brought out almost immediately by another server, and I had to again ask for ketchup and ranch. I didn't notice right away but we got fries. It was ten minutes until she came back to take our orders and we didn't have silverware or napkins. I ended up going to the server station myself to get some. I let her know about the Mac and cheese and she said she would get it. Fast forward to our food delivered 13 minutes later, still no kids mac and cheese and I remind her again. My husband's wings were also 5 drums and one flat so we were trying to figure out why/get more flats (I buy all flats because that's all I eat and swap him some but he would get none of that flavor on flats). Called the manager over and she remedied it. It wasn't until the manager came back that the kids Mac finally arrived. Didn't see her again. Asked the manager for boxes 10 minutes later and then again for the check 5 more minutes later. I was standing IN THE MIDDLE OF THE RESTAURANT, after my family left with a crying baby, and my to go stuff in hand, waiting to pay. I used to be a server, for years, so I am very aware of how much a server has to do. She was overwhelmed, but just because she was not good at her job. She spent more time talking with another server at the computer station than anything else. She struggled to split a table's check in three.... With three people. Another server was standing talking to what looked like her friends for 15 minutes. Hostess was standing looking out at the dining room on her phone. The manager was doing a lot, but was allowing all this terrible customer service by her staff. I tipped 2 on 44, because she likely has to tip out, but damn that is up there with worst dining experiences. Zero complaints on how the food was cooked though. Fries were hot and delish. read more

Please go back to the original queso supplier you have been using for years!!! A few months ago you switched to a new queso (probably cheaper) but the quality has diminished greatly. So much to the point I will no longer order anything from this restaurant despite previously ordering from yall multiple times a week. Interestingly enough this queso change seems to only effect the Nashville BWWs as all the other BWWs I have traveled to around the country in the last few months are still using the original queso and weren't aware of any changes. Nashville do better. read more

Service was a little slow but food was hot and fresh. We will visit if in area again.

Sometimes you just crave wings, so we found ourselves at Buffalo Wild Wings on a Wednesday evening. This was our second time visiting this restaurant in the 2+ years we have lived in the area. The first time we had the boneless wings and found them a little tough, so this time we went with the traditional style and got some tater tots to share. Unfortunately we both agreed that the wings were overcooked. They were very tough on the outside and had been over fried. Conversely, the tots had not been fried enough and were barely brown. We have definitely had better wings and tots. The positives were that we had friendly service and everything came out in a timely manner. Good service, however, cannot make up for a less than satisfactory meal, especially with a price tag of nearly $40, so we will probably not return. read more

Buffalo Wild Wings - Chicken Wings Near Me - Hermitage, Tennessee

Ever feel like you're in a hospital room with chicken wings but the chicken wings look like the chicken has been put into a chicken shrinking machine? This BWW is as bright and sterile as a labor and delivery room. Took 45 min to get a basket of fries, 20 traditional wings, and 6 boneless wings. BUT they brought out the boneless wings 30 min before anything else. AND when we FINALLY got the traditional wings, THEY'RE THE SAME SIZE AS A BABY CARROT!!! DONT GO HERE!!! SAVE YOUR DOLLAR! read more

Buffalo Wild Wings - Chicken Wings Near Me - Hermitage, Tennessee

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Where to begin. I typically love bww! First time to this location. I will never go back. Where to start. The waitress was very sweet yet not listening or paying attention at all. Asked for normal un sweet tea with pink sweetener. She brings us sweet tea with sugar packets? We go to order traditional wings, are then told they are completely out? How? We then say we don't want anything fried, so we order 10 naked tenders... just to get 10 fried tenders..... as we are trying to enjoy our meal, two workers are banging the broom and dust pan around the carpet sweeping for the night. It's soooo loud and disruptive me and my bf stop talking and wait till they are done.. doing it next to other eating customers! The waitress keeps apologizing saying it's bc everyone got cut. Again she was very nice but the dining experience was far from enjoyable. read more

I love there wings but the service is so bad. The server didn't check up on us once not to even ask if everything was okay and just asked if we were ready for the check and forgot our fries and was overcharging us and it wasn't even busy. Would not come back sadly. :( read more

We are regular customers at our BWW in Tampa. We sat at the bar today and pleasantly requested how we like our cocktails prepared.. In our BWW and the one we just visited in Murray, KY... we get our single tall - half glass of ice - in a pint beer glass- Jack and diet and my husband's captain and diet. She had a crappy response ... brought us a short glass.. and then had to prove that your "larger, skinny glass", was the same amount of liquid..she was just not friendly or accommodating.. she came back after giving us our drinks... and asked where it was that they give us our drinks this way... and that she doesn't even have point glasses.. I find that strange.. what kind of glass do you serve a "short beer" in? Then we attempted to order our trivia prize "wedges"... she looked at us like we were stupid.. and asked small or large..??? I read her the description off the phone... she replied.."well I don't know.i don't have that listed on my screen"... is this her first rodeo? Then we just decided..DONE! Don't order the wedges... we are checking out. Finished our drinks quickly.. left cash and BOLTED! Will never go back to this location... her attitude was pitiful! read more

They got my order wrong multiple times even after calling in though doordash. Very frustrating because I have allergies.

I travel for work all over the states. My go to when I want cold beer and good food are Texas Roadhouse & Buffalo Wild Wings. I have to say this location gave me the best service by far. Brenna was my bartender. She took great care of me. My food came out fast and hot, my beer ice cold and never empty. read more

Will not be back. The other bad reviews should've guided us but we still went. Order was wrong, service was lackluster & there was a bit of a smell in the place like another review alluded. read more

The fact there is little in the area for a solid sports bar, this place is a massive disappointment and not to what I'd expect for BWW. Got a bartender putzing around just walking back and forth that clearly saw me sit down. Other bartender walked past me and also no acknowledgment. No water or menu, "I'll be with you in a second," from anyone for five minutes with the one guy just pacing behind the bar. So thanks! Saved me money and further disappointment. Happy to take my money elsewhere. read more

BWW alway gets bad reviews. I mean it a wing place, you get window value. Food was hot, server had personality, we liked him. Thanks Armani!

Took thirty minutes and three people to put the Predators game on a tv. The local team. Definitely one of the worst BWW I've ever been to. See the picture to see what the bartender is up to for most of the night. That's not counting the 20 minutes where she left to get Dunkin' Donuts. read more

Buffalo Wild Wings - Bartender ignoring the bar. - Chicken Wings Near Me - Hermitage, Tennessee

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They closed orders for pickup and delivery on several apps so I drove there to order take out. Was told 20 minutes for 10 classic wings and a pretzel knot app. Continued to sit there for almost 45 minutes while the two hostesses gossiped & messed with the music. I assume the other staff sitting around were on break. I get home to find 8 lightly seasoned wings. My receipt confirms I ordered 10. Pretzels were very dry and stale like they had been sitting out. Debated calling the store but I doubt anyone would answer the phone. Very disappointed. read more

Stopped by this BW three While in Nashville visiting and seeing all the attractions today had down here. We had a good time stopping here for some quick beer and chicken wings everything is solid read more

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The service was great. The atmosphere was good. Clean with high energy from the few people there watching the games. I was hungry. I left hungry. I paid $16- for the American classic cheeseburger that came with less than a handful of fries. Sucked. I travel across the United States many times a year and will definitely hesitate when considering a night out for wings and burgers. Yea, very disappointed. read more

Worst BWs I've ever been to and bad for their brand overall; traveling through for the night and thought we'd just grab this close to the hotel; we walk in and it looks like a high school cafeteria, gross, loud, and unappealing. We order a few drinks and food and it just gets worse; food order messed up, food comes out at different times, drinks come about 15 mins later and they had to fix the food order for one of us which didn't come until after everyone one else was done eating. Several parts of the order never even showed up and after about 45 mins I said cash us out and don't bring anything else that you are trying to fix. This wasn't our servers fault although she wasn't great, just a poorly ran establishment that will keep me away from BWs for a long time. There is a reason the reviews are so bad on this restaurant, don't waste your time. read more

Food was cold and disgusting restaurant stunk and was very filthy definitely will not be returning:(

Amazing costumer service everyone is so nice. Food is really good and comes out quick.

I am a HUGE fan of BWW, BUT!!! This was disgusting! I will include a picture so you can see it for yourself. I ordered a 20-count original wings, with Buffalo dry rub - the "usual" What I got was so freezer burned and had almost NO buffalo seasoning at all. Dry, tasteless and inedible. Shameful! The carrots were even bad - dry and covered with a white scale. The best part of the meal must have been the celery, but it was not included with the delivery. I cannot believe this location sent this out of their kitchen. read more

Buffalo Wild Wings - Look closely!! Freezer burned with NO dry buffalo rub. Ridiculous! - Chicken Wings Near Me - Hermitage, Tennessee

This time around sucked, Saturday night the dining room was not even busy. There was 4 servers and I said that for 20 minutes only for nobody to acknowledge me or my daughter we finally decided to get up and just go to the bar area to eat sober came to a table right away and greeted us. She was very polite. She smells like the only want to help me that night. I asked her if she would get the blonde Patik manager that I have been seen walking around the restaurant, that was a waste of time she never came to my table. Instead, I had a manager that was already done for the day come to my table that actually was sitting at another table right across from me with his buddies drinking. If he was even a manager, he says he was, but he had no uniform on, and you could tell by his face that he was tipsy, if not drunk because his face was completely flushed, so from the dining room, I had no help moved into the bar. I had a fantastic waitress, asking for a manager no help. This place has completely went downhill fast and I would not be surprised if it shut down here soon because that's where it's headed read more

Buffalo Wild Wings - Chicken Wings Near Me - Hermitage, Tennessee

I'm sitting here as I'm waiting 30 minutes passed pickup time for my to go order. Haven't even tried my food yet but super slow staff and this is why I was hesitant to come here in the first place read more

We made and online order last night. Order was pretty simple: 2 orders of BOGO boneless wings, 1 wedge chicken tender salad, 10 reg wings and 15 reg wings. There was a disaster at take out, one girl was clearly trying to fix things the other seemed to be doing nothing to help. Our order was due at 9:40 It was 10 by the time we got it. Got home; it was wrong. Missing boneless wings, no chicken in the salad. Veggies were slimy and in weird blasting baggies..That late at night you want it to be right more than probably any other time. We were in town foe a huge BMX event, bar as a whole had less than 50% capacity, so with waiters standing around and 2 girls at the to go; it should have been right. Disappointing honestly if 0 was an option this would get it read more

We order takeout wings weekly from this Hermitage location and it never fails there is always something wrong with our order. These are small annoying things that come from a lack of attention to detail that aren't worth going back into the restaurant for! Several weeks in a row we have been shorted at least two if not three wings in each order. This is annoying that it keeps happening & could easily be avoided if staff paid attention! It seems as though the staff cannot keep up with the volume of takeout orders. Luckily this has not affected the quality or taste of the food! The wings, not the service are what keep us coming back each week. read more

Sat for well over 15 plus minutes. Brought it to the attention of management and host. Sat another 15 without avail. Finally walked from dining room to the bar for drinks. Paid out in hopes of continued service at the table. Still no service. Finishing beverages and leaving. I understand they are short staffed and busy, but four other families were served prior and we have not heard back from management. Will not return and I will be emailing the GM and DO. This place will likely fold through bankruptcy much like the parent company that acquired this leaking vessel. Stay away during any kind of high volume times. read more

I had to talk to my friends and they even stopping because the last time I went there the service was so bad. Well, it was worse this time it took us 30 minutes to get a drink 45 minutes to get her food. They messed our food up, the workers were literally fighting with each other. Never again this franchise will be gone soon. read more

This meal served tonight was so sad we had to take a picture. This is your Naked Chicken 'tenders' meal. Think some fries were actually bigger than the pathetic tenders served. In addition, might have been nastiest buffalo sauce ever been served. Literally just some sort of oil in a cup. read more

Buffalo Wild Wings - Naked Tenders, fries, ranch, 'buffalo' sauce - Chicken Wings Near Me - Hermitage, Tennessee

I've ordered twice through Doordash, and each time my order has been screwed up. Both times I have gotten their grilled chicken tacos but have asked for no pico de gallo...and both times (including my order that was just delivered to me tonight) you ignore it and just throw on the pico de Gallo. Probably not gonna be ordering their takeout again for awhile until they actually start checking their orders. read more

This place doesn't even deserve 1 star. The front desk people suck. Last time I went in there they just sat on their phones and didn't even acknowledge me. They told me to sit wherever and every table had dirty dishes on it. We had to ask a server to clean it off so we could sit. THIS PLACES SUCKS SO BAD. DO NOT GO HERE. Don't even try to call! They'll put you on hold and never answer. read more

This place is hot booty food sucks, servers suck, out of everything. How you gonna be called buffalo wild wings but you out of 75% of buffalo sauces. We got fried pickles and it had about 7 pickles in there. The wings look like rat turds with no suace. Pathetic read more

Buffalo Wild Wings - i didnt pay 13 for this - Chicken Wings Near Me - Hermitage, Tennessee

This place needs new management asap, I placed my orders online and had to wait 30 minutes when i got there for my food to be cold. I watched 3 people from uber eats walkout on orders because they weren't ready! It wasn't busy either! read more

Food was good but this place needs a thorough cleaning. It's disgusting how nasty this place is. The service was just ok.

Order buffalo and lemon pepper and when we got home, there was barely to none any buffalo sauce coating the wings

This place is horrible. Service is bad. Employees are lazy. I work in this industry and it's pretty unfortunate to be honest. Soda machine prob needs to be repaired. I don't feel like kitchen is very clean either. read more

No standards here anymore. Lazy workers. Incorrect orders. Cold food. Just go to Hooters down the road.

Ordered take out, kind of hard to mess up. My wings were cold. And despite being freshly made.... Also how do you order the special of 10boneless wings + fries, be charged for it. And don't get the french fries? While I was waiting for my food in the takeout area a Waitress came out of the kitchen, and yelled to a table waaaaaayyy on the other side of the dine in area "hey your food is almost done baby!" That was super weird. my wife tried to use the bathroom, she said there was a bloody tampon on one of the 3 stalls, the 2nd stall was clogged, and the 3rd stall someone was using. I didn't know a franchise could be this bad from one to the next. read more

This location has gone from pretty good to really bad. Visited this week for a quick bite while out shopping. Ordered boneless wing, and asked the waitress to make sure the frys were hot. Well, the fries were fine, but the wings were barely warm. I tried to eat without saying anything, but after another bite or two, I decided it was not okay! I explained to the waitress and she was very nice and took them away for "repair." She said they would be back to me in three minute. Well, after about 15 minutes, she sits a plate in front of me. I do believe that they heated or recooked or something, but then she left the plate sitting in the kitchen forgetting to pick it up. so, now I have not only really cold wings, but extremely cold French fries also. Just a totally disappointing lunch. The only good thing I can say is that my carrots were very crunchy and delicious. This was my absolute last trip to this restaurant!! I always say the quality of EVERYTHING in a restaurant starts with the manager. His or her standards set the stage for what is acceptable and what is not for everything from staff to food. If those standards are not HIGH, this restaurant is what you get. read more