This location has gone from pretty good to really bad. Visited this week for a quick bite while out shopping. Ordered boneless wing, and asked the waitress to make sure the frys were hot. Well, the fries were fine, but the wings were barely warm. I tried to eat without saying anything, but after another bite or two, I decided it was not okay! I explained to the waitress and she was very nice and took them away for "repair." She said they would be back to me in three minute. Well, after about 15 minutes, she sits a plate in front of me. I do believe that they heated or recooked or something, but then she left the plate sitting in the kitchen forgetting to pick it up. so, now I have not only really cold wings, but extremely cold French fries also. Just a totally disappointing lunch. The only good thing I can say is that my carrots were very crunchy and delicious. This was my absolute last trip to this restaurant!! I always say the quality of EVERYTHING in a restaurant starts with the manager. His or her standards set the stage for what is acceptable and what is not for everything from staff to food. If those standards are not HIGH, this restaurant is what you get. read more

This has to be the worst run bww in the city. No host no service Sat out selves waited 10 minutes no one greeted us. Wasted 20 minutes not to be waited on. Went to Tazikis next door and was in and out on 20 minutes. I wouldn't waste your time at this bww read more

I'm only giving this place 1 star because I have to. I've visited several budubs in other states and I've never had the experience my family and I had like the one we had at this one. From the awful service from our waitress with a horrible attitude (Brittany) to the service manager who did absolutely nothing about it. Please tell me why it takes over 20 minutes and having to ask 2 different people to get us beers we ordered when you have service staff just standing around. And when we ask or complain our server makes it very obvious she's talking about us to the other servers in the corner. It's pathetic to think we just spent $120 in your restaurant to feel like we were back in high school. Service was horrible from waitress to even the managers. Nothing professional at all about this particular establishment. read more

Service was great! Food came out quickly. Drink were refilled without being asked. We even mentioned that the French Fry amount seemed small on their new tray plates. The server went back and got us another helping of fries to share. That was pretty cool. Plates were cleared from the table as they emptied, which is nice not to have piles when you're trying to enjoy your company. It's the little things, and all of them were nailed at this location. Kudos!!! read more

Buffalo Wild Wings - Chicken Wings Near Me - Hermitage, Tennessee

The service was abysmal. The wings were seasoned like it was an afterthought. And the Guinness was poured similar to how milk is poured on cereal. If you're going to eat here make sure you set aside 3 hours. 1 hour before you get someone to take your order. 1 hour to receive your food. And 1 hour to choke it down. 2 stars instead of 1 because it didn't make me sick. (yet) read more

This place simply SUCKS! The service is horribly slow. I come here often because I love the Chipotle seasoning on the wings. Every time I come, I swear I am NEVER going back! I haven't eaten at BWW in Alabama and had impeccable service and food, so I know it can be done. read more

Buffalo Wild Wings - These tables have not been cleaned for the entire 1.5 hours we have been here. I biased our table. - Chicken Wings Near Me - Hermitage, Tennessee

BWW in general are notoriously slow. Maybe it's the time it takes to cook the wings to order? I gave this place another chance the other day and ordered Togo at the bar. Had good conversation with the bar tender and Patrons. Ordered 50 wings four flavors. Good turnaround time and wings were great. Someone there cares and is trying to make this place better! read more

Ordered parm garlic boneless wings. Wings were super dry. Had to go in and ask to have them tossed again. It was 9:47 pm. I asked if I could place a to go order. I was told "No. we close in 10 minutes and I want to go home." REALLY?!?! Terrible service! FOLLOW UP: Got back to our place and went to eat my Asian Zing wings. They are DRENCHED in Asian Zing and Honey BBQ mixed together. read more

Friday night and one waitress for the whole restaurant?? kiss my ass. We waited a 1/2 hour . We were never even spoken to....I will never be back read more

I keep falling for the boneless wings trap. They're just chicken tenders cut up and seasoned. Teens in my life like the traditional wings and order them without reservation. read more

I have been to around a dozen BW's around the country. This one is one of the better ones. Steve at the bar does a great job of taking care of the customers. Jeff the manager does an all around excellent job with both staff and the tv's. The food has always been quick, hot, and high standard. read more

I downloaded this app for the sole purpose of leaving this review. This place smelled like they wiped the tables with dirty mop water. The food came out at least 30 minutes after ordering and the plates arrived 10 minutes apart. I understand being understaffed but this was a wild experience. I've included a picture of some of the uncooked wings we received. Not sure how such a large chain can think this is acceptable. It is always like this. I will say they are friendly though. read more

Buffalo Wild Wings - Uncooked boneless chicken wings - Chicken Wings Near Me - Hermitage, Tennessee

1 star for poor drink service on a rather slow evening. Refills were not. Wait staff seems distant and inexperienced. Wings were cold. read more

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The Anchor Bar in NY would be ashamed of this place. Boneless wings were hard, came out ten minutes before the tenders. Tater tots were over cooked or just oily. The carrots and celery were good. Never coming back. read more

It's been probably 5 years since I've had Buffalo Wild Wings, and after tonight, it'll probably another 5 years. I've enjoyed their food but I've always thought it was overpriced for what it was. Tonight we planned on sushi but the place was closed, so we ordered this online and scheduled a pickup time. We ordered it around 6:10pm and was only able to pick the 6:40pm pickup time. From the temperature of the food, I think that it was ready way before the 6:40pm time. We ordered a small boneless buffalo wing order, with mango habanero, an order of wedges with cheddar and chipotle bbq seasoning, an order of mini corndogs, and a buffalo ranch wrap. The small boneless comes with 12 boneless wings. We got the order home, about 5 minutes from the location and the fries that come with the wrap were cold. Fair warning, don't microwave the boxes that the food comes in because it's got a metal thing in the bottom of it, my guess is to try to keep the food warm. The fries weren't just cold, but didn't taste fresh at all and soggy. The boneless wings were okay, the wedges weren't hot, more room temperature. The corndogs seemed to be the only thing at the correct temperature but we didn't get the bourbon mustard sauce that is supposed to come with it. The wrap was bland and seemed like it was missing the buffalo sauce. The tomatoes on it had not flavor. I think that the food was made when the order was placed and the pickup time wasn't taken into account. If you order online, stop by earlier than the stated time. This meal wasn't worth the $31.97. read more

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Rough crowd in parking lot on a Sunday afternoon. During football season, expect a full lot. We had a party of 16. The wait wasn't too bad, but we had to split our party into 3 tables. They were next to each other (2 booths and a round table). Food took a while, but when wings are prepared, you hope they're cooked to order and not raw. All orders were correct. Soda station was nearby, so our server, Chris, was super attentive in getting them filled. Chris, server, did really well with separate checks and big party too. It was a good experience for a first time visit. Expect to pay $5.70 for a large Blue Moon beer though. read more

Buffalo Wild Wings - buffalo chicken flatbread - Chicken Wings Near Me - Hermitage, Tennessee

Service was almost non existent. Forgotten order for our youngest. Cold wings although I was told to be careful because they are very hot lol. I'm sure they were....20 minutes ago when our orders were made. Not even an offer of Togo boxes for our mostly uneaten food. 1st and last time customers! Goodbye crappy wings. This is the kind of service you get at a McDonald's drive thru read more

Diappointed. I ordered a sweet tea and later after drinking most of the tea I found dead ants in my drink. Clearly it wasn't any ones fault of course but they could have at least took off the cheese sticks or something for the contaminated drink. read more

The waitress just told us they were out of wings. Buffalo wild wings the chicken place is out of chicken at 7:30pm on half price wing night. Fuck b dubs in the brown eye But they got pretzles that we ordered before being told they was out read more

Buffalo Wild Wings - Chicken Wings Near Me - Hermitage, Tennessee

We have been to many different locations but Saturday night was the WORST experience we have ever had from B-Dubs. We arrived around 11pm and did not receive our food until around 12:30. I would have understood if they were busy but the lobby only had about 3 tables in use and customers who arrived after us received their food quickly. Our waiter, real skinny girl with dark hair got back to us after an hour, smelled as if she were smoking and did not even apologize for the wait and had an attitude when she saw how frustrated we were. I would have much rather had the blonde with the ponytail that night who seemed to be checking on her tables every 5 minutes! The worst part was being frustrated about the wait AND our wings were dried up as if they were sitting back there. Also, our "buffalo chips" were regular when we specifically asked for buffalo chips. read more

Buffalo Wild Wings - Chicken Wings Near Me - Hermitage, Tennessee

I tried calling in two hours before close for info on the Oktoberfest contest. I get placed on hold for the first call for upwards of 5 minutes then got hung up. Second call back got instantly hung up on after a voice. BDubs already became the Walmart I'd wing fronts, but with this quality of customer service, it'd actually be an upgrade if they just shot me in the head rather their fantastically poor attempt to have employees pretend to care enough to make their minimum wage jobs they're under qualified for due to lacking basic skills to be a human. read more

Absolutely, horrendously TERRIBLE!!!!!! Please, do not eat here! I mean how difficult is it to mess wings up! Well this place does it notoriously bad. There are really no words for how bad the food is at this place. read more

I was in town on Sunday Oct. 1st, 2023, visiting friends. As I play on five Fantasy Nascar Leagues and Run one, I needed a place to watch the race and enjoy a few cold beers and have lunch. I looked up the nearest Buffalo wild Wings and the Hermitage Tn location was nearby. The race was scheduled to start at 1pm, I arrived at 1pm. I sat at the bar and the barmaid came over and I ordered a draft. When she brought the beer, I asked her if one of the tv's could be tuned in to the race? She told me with a nasty sneer " I really doubt it"! I asked why not? This is a sports bar, right? And, she said (with a snotty tone) she would ask the manager as she has no control over the tv's. So, I just sat there drinking my beer and watching her do anything but asking the manager about my request. I finished my beer, asked for my bill, payed and left. I may or may not ever go to another BWs again, certainly not this one in Hermitage Tn. Thanks Yelp for helping me find a real sports bar in the area. Shout out to Shooters! Great place. read more

Sadly used to be my favorite. Out of everything. Order wrong. Not a napkin or a fork till 5 min after receiving food... Manager seemed very nice. Staff not trained. Didn't receive lunch prices due to waiting so long... Only 5 tables in whole place. Dirty dishes stacked on empty tables. read more

Child, the food wasn't all that. Fries were cold as usual. Dining in =Coronavirus there weren't even a lot of people yet they still had everyone around each other. The waitresses were unable to do simple math and even read the register. They attempted to say that it was a coin shortage but only told us that after we read the receipts. read more

I don't know why I go to BWW... doesn't matter which one I go to, I leave with a lot less money and not happy. This particular location was humid and musty on the inside. Had a dank smell to it, like a dirty hotel. The wings were cold when they arrived and the server didn't bring me my side of garlic wedges and carrots/ celery. He had to be asked twice for drink refills and for napkins... all three people at the table had wings (no napkins or paper-towels to be seen anywhere). Three 9 piece wings, 1 soda, and 1 side of wedges with a 15% tip was $45... WHY DO PEOPLE COME HERE? For those that care about their self protection, the store has a prominent sign forbidding handguns. Guess that will stop the bad guys. Oh and I almost forgot... the HANDCRAFTED burgers, are frozen and NOT made to order. How is that "handcrafted?" read more

Always love this Buffalo Wild Wings. They have revamped the design and menu. If you have a choice choose this one over the Mt juliet store.

I can see why this place is rated 3 stars. First I called and was put on hold 3 separate times and hung up on. Then I tried to call back the 4th and a 5th time and no one would ever answer the phone. So I decide to go in because maybe it was just slammed. Nope. Just pure laziness. The phone was ringing when I walked in and just kept ringing. In 7 years I've only left one negative review. Now it's 2. I don't know if I've received worse customer service. Oh and on top of that the wedges were hard as a brick. I've been to many good Buffalos. This is the worst by far. I will never eat at this one again. read more

Came here on a football Sunday and the place was packed! The hostess was very accommodating and got a spot by a tv where we could watch the team we wanted to see. It took them sometime to figure out which tv it was and how to change the channel but they did eventually do it. They staff was super nice and even offered us drinks as we waited for a tv. The food came out quick and was good. Overall a good experience even on a crazy busy day. I'd highly recommend but if you want to watch a certain game, get here early to claim your spot. read more

First off I'm here at this moment. We were planning to sit here all night to watch the preds game, but now we are going to forced to stay all night. It took 30 minutes to get out appetizer. We sat our empty drinks at the end of the table and it took our waitress 10 minutes to realize. Now we have been waiting an hour to order our meal. I guess her "boyfriend" is the table beside us because she been chillin over there half the time. The food , I'm sure, will be amazing as always. But our waitress, needs some help. Waitress = breanna read more

Buffalo Wild Wings - Empty , empty , empty , empty, trash. Assistance. - Chicken Wings Near Me - Hermitage, Tennessee

Great service, our waitress was phenomenal and the food here is always fantastic! And since this location is close to home I will definitely be coming back read more

Please close!!! Bar service is garbage!!!! The guy tonight on Saturday was terrible. Very rude and ignorant, blacklist him in Nashville. read more

Brain dead!! This is complementry!! We stopped by on a cross-country road trip to watch the last 30 min of indy 500. With 20 laps to go the idoit on the channel changer switches to COLLEGE BASEBALL !!! The biggest single day sporting event in the world an this dork switches to college baseball. AND, refuses to switch back. Beyond stupid. read more

Came for my boyfriends birthday, they served us cold wings and didn't replace them... yikessss

Great photo of a Bloody Mary. Epic fail actual presentation. Explains the generous 2.5 stars-- UPDATE: asked server to correct the issue... brought a couple celery sticks and pickles--plopped them in bare handed, flooded the glasS onto the table... no attempt to clean up... said "we're busy so...". Another place that could be good but obvious management problems. read more

Buffalo Wild Wings - Menu and actual drink - Chicken Wings Near Me - Hermitage, Tennessee

Awful. Hostess was incredibly rude making snide comments, then I waited 15 minutes to be greeted. Waitress was nice, ordered off lunch menu they gave me. Came back and was told 10 minutes later lunch was off the menu. Waited an additional 15 minutes for my food to came out. Won't be back read more

Always the best stop for Beer and Wings. Especially during any games. Great atmosphere, great service (even when crowded). My server Alexis was DA BOMB-DIGGITY! Many, many televisions to watch multiple games, etc while dining. Oh, and did I mention BEER?????? read more

I was in the dog house with my gf, and she was really hungry, and we decided to stop in bc she wanted wings and it was open til 10 ... but BOY AM I GLAD I DID! We left in a GREAT mood all thanks to our server - Chase! He was the best server we have had in a long time. Offering to bring out extra sauces and veggies, never letting our waters get low, and providing great conversation. The food was great and hit the spot, I'm not sleeping on the couch anymore, and I'll come back just to see Chase. But seriously, thank you! And if you come here, ask for Chase. Thanks B Dubs read more

Food took forever and we were told it was cause they were super busy yet half the restaurant as empty. Then, boyfriends food comes out cold and I get no utensils. It took almost 10 minutes before we gave up and just flagged down a random employee to get his food redone and to get a fork so I could eat my food. Oh, and there were ants on the table. read more

Waited over an hour to be seated. Extremely unorganized and understaffed. All the wings that were served (three different orders at my table) were cold. I don't even write reviews but had to for this place. Worst BWW I have ever been at. read more