I sincerely want to like this location more than I do, but it's more of a "yeah, that'll work" rather than somewhere I'd go out of my way to visit. Sure, it's a national chain so the menu and quality of the food is consistent with other locations. Biggest "hit or miss" here is the quality and speed of the service. That's really the inconsistent part, so I don't know how to recommend this. Sometimes you'll be greeted by a host or hostess who is very unhappy to see you, other times you receive a warm welcome. More often than not, the host team doesn't know what tables are actually being waited on, and more than once I've seen a short argument between the folks up front trying to decide where to put us. Sometimes the wait staff is incredible, other times you'll find the service unfriendly and/or slow. Sometimes the kitchen is quick and accurate, sometimes it's slow and you get extra tomatoes on a plate clearly marked with a "No Tomato" sticker. With a little more consistency, this location is an easy 4- or 5-star review. The location is great--right off the highway--and the building itself is very well kept up. But what happens once you're in the door is where you really take the gamble. read more

We sat at a table at noon, no one came to our table for 17 minutes, the waitress took our drink order, no drinks for 13 more minutes, didn't take our our food order for 12 more minutes, food came 85 minutes after we first sat down. It was wrong and we never were able to complain to the manager because the waitress told us the manager had left to take money to the bank. We asked for a discount for waiting so long, and she told us the do not do that anymore, if we had an issue we we welcomed to never come back. The waitress did not have a name tag on and the receipt said David, so someone else was logged into the computer. This was the last time we will ever use Buffalo Wild Wings ever. read more

Service walked in and waited waited no waitress another person with her small child also waiting. We bounced service here is terrible.

It was 1015 so we thought let's try wildwings, went in and it was pretty dead, so the thought was there dead it'll be good ,BUT I got a salad and it was like the bottom of the bag, grabbed a sampler and the bone in and boneless wings would have been less of a option if I would have seen them first, the fried pickles seem like they was cook I. A shitty air fryer, and the pretzels well.... I'm pretty sure bartender doesn't like her job , you think let me try and make something since I'm so dead she disappeared for 20 mins got the picture and time stamps to prove it then the manager came out I'm guessing on a break ate food and I know he could feel my glare like "what's going on ?"the 2 tvs above the taps are going out so bad I can see all pigments that are out .. I guess maybe now I'm venting more than reviewing cause I was hungry and now disappointed.idk you just have an expectation because of where and when ... if you have a better time let me know so I can try again.. my date said look at these boxes they are the best thing to trip.....(to go boxes ) read more

One of the clean and comparably newer Bdubs. Service is good, and servers are fast. They are also having staff shortages which is visible but the staff who are there are doing a great job. I ordered 15 modelers wings, basket of fries and potato wedges, nachos, cauliflower wings( a must try for vegetarian folks) and a bean burger. Everything came fast and food was equally warm which is good sign. Over all good bdubs experience. read more

See all

I just spent a bit over $40 takeout for my wife and I at the Franklin Indiana store this evening, and I'm stunned. We got our meal home to find dried out Buffalo style wings that in NO way resemble how they are depicted on their website. My wife ordered tenders and received small pieces/scraps which look like they were scraped from the bottom of a bin. To rub salt in the wound, I ordered two containers of blue cheese dressing for my "Buffalo" style wings and received the extremely small cups for which I paid $1.50 each! $3 for less than a ounce of dressing. It is obvious that BWW has lost its way. I feel as if I have been scammed. read more

See all

I went in for a beer. $4 Miller Lite were being advertised, I paid 5.99 each. Lee, the manager on duty, insisted that I pay the full regular price, not the price advertised on the sign pictured. read more

Buffalo Wild Wings - American Near Me - Franklin, Indiana

Not a good experience. Margarita was bland and taste like water. Fried pickles were doughy. Server not attentive. Second time I've came and not a fan. Rather try Freddy's thru the drive thru and go home. read more

Nice store and clean. Our waitress and service was very good. Wings good as expected and enjoyable experience

Good service last time we were there really enjoyed our meal I like the bone in wings and my wife liked the boneless

Jess, the bar manager, is the best!! I drop my hubby off here for Day Care at least twice a month. She is always in a great mood, even when slammed. She makes everyone feel special and is very customer satisfaction focused!! We love you, Jessica!! You keep us coming back. BTW, this is Heaven In A Glass! A REAL margarita! YUM-trelicious!! read more

Buffalo Wild Wings - Heaven In A Glass! - American Near Me - Franklin, Indiana

Never had a good experience at most BWW, but decided to give this location a chance. We waited forever for appetizers and they were cold. I had a bug in water cup. read more

Legit a reminder as to why this is the worst BWW ever and a mental note to self as to why I won't go back. The chicken was so old and chewy. The tortillas were tough. The guy next to me had what looked liked to be a pube in his food. No. I completely get why this place is never busy. It's gross. read more

Well if you want wings there are much better places around. The wings are terrible, the burgers are pretty good but it's sad a wing place has terrible wings. Bar tenders here are great and service is also great. We actually come here from time to time to have a couple beers and a burger, just would of really been happy to have at least OK wings from a wing place but as I said their wings are barley sauced at all and just taste terrible. read more

usually it's pretty good but I'm 7 we postpartum and so we decided to door dash and they burnt my cheese curds pretty badly to where I couldnt even eat them and I got a buffalo wrap and they jus threw it together didn't cut it and it was falling apart would been okay if we didn't live so far away along w that was dinner for tonight jus dont order from here on a weekend night I guess they can't handle the business read more

I have been in this location a few times with my wife for our lunch breaks and we will never sit in the bar section during the day again if Temeka is our bartender/server. The food always tastes great but the environment she brings and we overhear is unprofessional. It makes us lose our appetite. My wife and I have both been in the industry before and would hate to deal with this everyday. read more

Takes too long to get food or even a refill. Better options in town are available. Recommend you look elsewhere.

I can see why this place only has 2 stars! Walking in we thought that we would be served quicker if we sat at the bar.....the restaurant had 5 tables that were taken on a Satirday at 5:20. Unfortunately we were wrong. The girls behind the bar just looked at us after we saf down and just talked to each other. I guess they were not the bartender because finally another girl came and they pointed at us for her. Why wouldn't they help us when no one else was at the bar and we obviously wanted to place an order?? We ordered the cheese curds as a snack with our beer. They were fine.....typical BW3 food... the beer another person ordered had a head at least an inch of not higher. Maybe check the temp of the keg. read more

Buffalo Wild Wings - American Near Me - Franklin, Indiana

Like this location much better than the ones in Indy. It's clean, updated and has really friendly staff. Tuesday is buy one get one with the traditional wings! Cold beer, hot wings...who could ask for more? read more

Buffalo Wild Wings - Asian Zing and Garlic wings - American Near Me - Franklin, Indiana

Worst Buffalo Wild Wings I've ever been to. Service is terrible. There is alway a wait even when the entire restaurant is empty. When I've gotten service it has taken forever snd the food is mediocre at best. read more

Walmart usually has decently priced Tyson chicken in the frozen section. Better off snagging a bag and a bottle of Frank's red hot before spending 30 bucks to be overstimulated by 27 flatscreens and poor service. read more

We brought in 51 people tonight for wings, beers, and hanging out. The team at BW3 was on point, food and drinks came out fast, and we had a great time. Shout out to our server Andy, he brought the fun! read more

Buffalo Wild Wings - American Near Me - Franklin, Indiana

Been i a few times since they opened. It's a BWW....portion sizes on at least the fried pickles and mushrooms are stupid small for a $6.49 and 6.99 price. Also~pickles are cornmeal covered.....I'm personally not a fan. The breading was thick and gooey but at the same time grainy. The mushrooms are more breading than mushroom...and the amount you get for price is insulting ~ don't waste the time or money. Each time we come in something is done wrong in the kitchen. Stuff added or not added... wrong sauces....bone in vrs boneless; just a variety of screw ups. Staff seems unbothered by the issues ~sure it gets fixed but very disconnected to customer problems read more

I'd give zero stars if I could. Came here for date night for dinner during the week and it was pretty dead. Sat at a high top table near the bar. Watched every server walk by us, look at us, while we were waiting to just be GREETED and ignored us. Every other table was taken care of, had their food and drinks and plenty of social time with the servers. Given that I've been a server for years and grew up owning a family restaurant, I watched the time it took just to be acknowledged for coming in and choosing to give you our business. After sixteen minutes our server walked over tossed a menu on the table and said "what do you want for drinks." No introduction. No welcome. Not even a hello. Same attitude for taking food order. Never even checked on how our order was. Spent the entire time talking to what seems to be their regulars and continue to ignore us. This is trash service to begin with, but given every single other person in the building was treated better, and coincidentally all white, I will for sure will never be giving this place another dime of my money. Choosing to provide faster, friendlier, and more efficient service to every other patron NOT in an interracial family is straight ignorance. read more

New management? SOOOO MUCH BETTER! We go often for games now. Freindly staff, good food Glad its improved!! read more

New BWW and boy does it show. I have not eaten at a BWW without sticky chairs but Franklin was still shiny clean. The food was excellent with hot food and attentive and rapid service. They even tolerated the member of our group who arrived 45 mins late with no complaint for taking up a table. Bravo BWW. Another location win... (ohhh and not so noisy as Greenwood) read more

So here is the thing, I don't like being told when I walk into a establishment that "I'm sorry I can't help you because we close in 30min!!!" I'm sorry but you close in "30 min" If you hate your job then go home!! This was very uncomfortable and was blamed on the GM Eric wanting to close early! I will be reaching out o the Franchiser! read more

This is a very large location. The inside is very new and you can tell that it's been recently built. The service is hit or miss. I've had times where the service has been great or times where it takes forever to get a drink order in. This most recent time I ordered Take Out. They have a side door you can walk in and they had my food ready to go immediately. read more

Pretty cool layout, and atmosphere. I think every TV was on something epic. The service was great. Jasmine was our server, and she was thorough. Our cups were always full. We will be back when we pass through next time on our way to Indy! read more

The staff was friendly , fast and efficient. The food was good but I think it's a little over priced for what you get. Part of the reason we went tonight is because we though kids meals were $1.99 but they were not. It looks like a great place to watch a game and have a beer. read more

Buffalo Wild Wings - American Near Me - Franklin, Indiana

See all

Downloaded yelp and made an account just because of this place. Ordered 10 wings, celery, and ranch. Received moldy/brown celery, 7 wings + 1 scrap of chicken the size of my pinky toe, and to top it off, only one cup of ranch... read more

Horrible service we waited about a hour for our food, we weren't even able to ask for a refill for our drinks, and we had a appetizer and we didn't even get our it. Overall if you want good service, don't go here read more

Service tonight was seriously lacking. No host when we walked in. There were 4-6 servers in the server stations that saw us standing at the host stand and did not attempt to greet us. After several minutes we were finally acknowledged and finally sat. After 12 minutes, another table was sat next to us, and promptly greeted. At that point, we were finally convinced our business was not wanted, so we left and went to Big Woods instead, where we were immediately greeted and seated. read more

Terrible. Waited forever for food and got it cold as shit. Told the waitress and she walked away !!

I so wanted to love this location as it is in my home town. Unfortunately I have been here 4 times and only had 1 good experience. Service is sooooo slow. Food is average.Mgmt. needs to get it together or be replaced. So Sad. read more

Greeted quickly. Saturday afternoon lunch. Wings came out cold and burger was burnt. Appetizers were good. Not what I was expecting for a BW3, greenwood location much better. read more

I must say that I've been a server/bartender for 8 years. I completely understand that most restaurants are understaffed and over worked. My review has nothing to do with it taking over an hour to be seated or that our food took extremely long to come out. My review has everything to do with how rude the bartender was and made me two different drinks with zero liquor in them. I'm a light weight and have to sip on one drink while eating. I had two and gulp one because I was so thirsty waiting on my food and also chugged the other since it didn't come until we were leaving and I didn't want to waste a full margarita. I feel absolutely nothing from either drinks. Also everyone got their burgers and wings at my table and I never got my salad, I only ordered a salad to eat and a margarita that also never came. The fact that I had to keep asking for my food and drink and it still never came. We got two other tables orders... and she kept forgetting literally everything we asked for. She started writing it down because of how many time we had to keep asking for the same things that she just kept forgetting. And even then kept forgetting. She blamed the kitchen every time she would just simply forget something. Things the kitchen had zero control over. If at any point she said "oh I'm so sorry, I keep Forgetting everything" I'd be like "no problem girl, I'm sure you got your hands full". But instead she blamed the kitchen for absolutely everything and never even acknowledged that she was severely messing up our entire night and also didn't care. Then to top it all off I gave her money for our bill and she took it and left and was gone forever then came back and said "oh, did you want change for this?" I said yes.... It was a $100 bill....then she had an attitude and was gone walking around everywhere holding the our bill and $100 bill. Then came back and shorted me money. She just gave it to me and said "here's your change". I was so shocked that she expected a huge tip after such terrible service AND didn't give me back my change. People aren't perfect. I don't expect it. I have deep empathy for servers, especially now a days. Just don't ever expect that just because this is your job and you're working that you deserve large tips for poor service. Your job is to serve the best you can, go in the back and take a few deep breath's, pray if you have to. The amount of Tips depends on the service. Do absolutely lousy, I'll still always tip. But do lousy and also not give me back all my change and put blame on everyone else, ummm I'm going to have a problem. read more

Don't plan on coming here for lunch and be finished with your hour lunch break. It typically takes 45 minutes to get food during lunch, which is only slightly more frustrating than the tiny tiny parking lot. We tend to have to park at the local grocery store due to zero available parking. The food is right about 80% of the time. read more

I guess I don't really see the hype. Wings taste like Great Value frozen chicken nuggets, fries taste like they sat out for the last 10 years, and it's super expensive for something that tastes like pedigree dog food. Always have a bad server too. If you're looking for a good wing joint, go to wings etc right across the street! read more

If you need a great excuse to kill a couple of hours, order a medium order of boneless wings here on a Monday at 7:50pm. There were less than 30 people inside the building and it took them 50 mins to fulfill my order. I order what is essentially chicken nuggets in sauce and it took them that long. There lack of caring about this problem has convinced me to never go to a Buffalo Wild Wings again. It's sad when you get can order a 10 piece nugget at McDonald's, drive home, figure out they messed up your order, drive back to get the correct order, all in the time it takes this place to deep fry pre made nuggets. read more