Food was hot because it took so long to get it out to the table. Some not all the workers was rude

A group of friends and I decided to come here because it seemed like an okay spot to watch the soccer games that were going on at the time. I ended up visiting this location three times just to watch the games. Each time it went down hill from there. The chicken sandwich in the pic is from the second visit and let me just say do NOT waste your time on ordering it! It was small, flavorless, and very chewy. I was wanting something else than wings but I guess I should just stick with what I know is best. I am not sure if it is the kitchen or the servers but each time it seemed like something new even though it was never busy. I could easily count on one hand how many tables were in there each time and yet meals and appetizers came out staggered. The only positive thing I can say about each visit was that my potato wedges came out hot very time. If you want to gamble your chances on some wings maybe try this place but don't expect stellar service if you do decide to go. read more

Buffalo Wild Wings - Chicken sandwich - Chicken Wings Near Me - Colonial Heights, Virginia

If I could put a zero i would... i dont know how the food tastes because we waited about 30 mins to be seated then proceeded to wait another 45mins. the waitress walked by our table 4 times with no eye contact or anything then when i finally spoke up she had a nasty attitude yelling that she was over worked and she only had 2 tables. So dont come here please its for your best interest. i also feel bad for the woman at carry out that waited a whole hour . i complained to the manager and was offered no service so i come to the conclusion that everyone who sees this review bombs this place. thank you for your time. read more

Zero stars this visit. 8 minute wait without a greeting and a 6 top sat after us was approach first. Guess it's too difficult manage sections. Disappointed. read more

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I really can't believe we decided on Buffalo Wild Wings. I should've just known by the wait to be seated/ greeted that this was not the place. We requested to sit in the bar area at a high top. Everything was slow: Taylor (the waitress), the food, drinks, napkins, the bill. We were more than ready to go. The chicken could've been crispier. The fries were the best thing but of course they forgot them when the chicken came so that was an additional wait. Just do yourself a favor and go elsewhere. read more

Buffalo Wild Wings - Chicken Wings Near Me - Colonial Heights, Virginia

I ordered a Nashville hot chicken sandwich from here and I will confidently say that I will NEVER be returning. And it wasn't even that busy.. read more

Buffalo Wild Wings - Chicken Wings Near Me - Colonial Heights, Virginia

I wish I could put no stars. Asked for the manager and gave a legit complaint about how our groups appetizers took 45 minutes to come in and were of poor quality. Meanwhile for a Saturday night during prime hours it was not busy. Was just giving him feedback that the customer service was poor and he proceeded to call the cops after paying our bill as we were about to walk out. Cops didnt even say anything as we were walking out so I guess even they realized it was ridiculous. read more

Buffalo Wild Wings - Cop car called - Chicken Wings Near Me - Colonial Heights, Virginia

With a completely unpacked restaurant, we waited over 15 minutes just to order drinks. We put appetizers in and only received half of them and were never notified about the others (not in stock). The chips came out floppy, the mozzarella sticks came with no dipping sauces. Once we spoke to a manager to give them some feedback after bad food, terrible communication and awful experience the manager made excuses for food that we didn't even order and came back to our table to ask if "we need the police to escort us out." What a terrible experience, first time ever writing a review of this sort. read more

Ordered online, waited for 20 minutes at the to go desk until someone helped me get my order. Was ready the entire time.

I asked for no pickles and no mustard, what do they proceed to do to my burger add so much mustard and pickles like if it wasn't the main thing I asked for read more

Went to this place and had one of the worst service experiences. It took forever just to get our drinks, and even longer for them to put in our food orders. We were sitting there for hours waiting while other tables who arrived after us got served first. By the time everything finally came out, the whole experience was frustrating and disappointing. Definitely not worth the wait. read more

Ordered at 6:30 website said pick up would be at 7:10. I got there right at 7:10 no one was working the counter, finally got my food at 7:50. read more

Don't go here Came in on a Saturday. Server/ hostess nowhere to be found for 30 min . Ordered appetizer asked for it to be brought out first 10 ish minutes latter ordered meal . My reasoning behind this is when they bring everything at once your food gets cold quick . THIS is common knowledge in food service at almost every level but apparently not here . She waited and put everything in at once ( I watched her ) . My appetizer was cold by the time I ate my main meal . So i essentially paid for cold ass food Server was very rude as I listened to her interactions with those around me , then I had to sit and wait for her to come out of the back for about 20 minutes to get my check . All in all about 2 hrs in total for 12 wings and some cold ass cheese bites. Don't waste your time or money . I didn't leave a tip and 9/10 I tip close to 50% for good service. I eat alone and for people that treat me the same they do their tables with 4 or more customers I tip the bill entirely or more depending on what it is. 'So honestly that server fucked herself pretty hard . Anyway not worth it go somewhere else I think there's another location 20 min up the road or so read more

If I could give 0 starts I would. I came in on a Monday with practically nobody in the restaurant. I sat at the bar and the bartender took ten minutes to give me a drink and was rude. I am a bartender myself and I don't know how she makes any money. I only came here because they had my favorite beer on draft, but it wasn't worth it. The wings I ordered were nasty and there was a bug in them. I took one bite of a wing and told the bartender I didn't want them and I still got charged for them. I usually leave 100% tips when I go out, but I didn't tip because of how rude the bartender was, she really fucked herself with that one. Go somewhere else this place sucks read more

The food was 25 minutes late from the pick up time. The employee working the pick up counter was rude. The restaurant was dirty and smelled like weed. The Manager offered to re-make my late wings and then gave me boneless when I ordered traditional. I asked for a refund and they said it can take several days so I ended up wasting time and getting the wrong order. read more

We came in around 5:45pm, got seated, but nobody greeted us for a good 25 minutes. Then the lady came and asked if we had been waited on, we said no, and she took our drink orders. Three drinks came out and we waited another 5 minutes for a small lemonade. Then finally she came and took our order after another 10 minutes, after that. we then waited for our food for 45 minutes. It wasn't so busy and other people were as well waiting for their service. Waiting that long for food is insane. read more

This is the second time there was a long wait just to take a to-go order or be seated. It seems like they just chill in the back & come out every 20-30 minutes. It's not hard to give someone southwestern ranch & this is the second time I had a problem with it. The first time the girl forgot to add it on my order & I had to inform another team member about it. This time the southwestern ranch was on the ticket but not in the bag or in the box. Do better by at least having someone check every 5-8 minutes if someone is at the front waiting to order or be seated & read back the order to the customer before accepting payment. Matter of fact just have people standing out there period. Also check to make sure everything is correct and in the bag before the customer leaves the restaurant. IT'S NOT HARD AT ALL WHATSOEVER! read more

i have never experienced such a horrible experience! i wouldn't give this place 1 star but i was forced my group of 15 waited for over 2hrs for cold food. we waited almost 30mins just to receive a drink. the managers steven and nicole did not seem the least bit concerned with our experience. to make matters worse we still had to pay for the bill. overall i would say this worst experience ive had at a restaurant. tip***avoid this place read more

Buffalo Wild Wings - Worst experience ever - Chicken Wings Near Me - Colonial Heights, Virginia

I wasn't drunk enough to enjoy the food, couldn't hear the waitress, drinks were messed up at least 3 times, and the urinals were disgusting, had to play the floor is lava to pee. read more

This might just be the worst Buffalo Wild Wings location I've ever been too. Sure the food is exactly what you'd expect from a BWW location (it's good, but not my favorite by a long shot), but the service is abysmal. If they say your order will be ready in an hour, I wouldn't show up until an hour and a half at the earliest (and even then you may have to wait a couple more minutes). Good luck if you're trying to sit down. Every-time I've gone in to pick up food (I haven't sat down here in years), I have never seen a hostess seating costumers waiting up front even though most of the tables are empty (you should probably just seat yourself). If you're in the South Chesterfield/Colonial Heights area and want BWWs, just take the trip to the Chesterfield location. read more

This has to be shut down immediately didn't get the appetizers until our entree came out. Took 15 min to get a beer and the flies and gnats enjoyed my food more than I did. Also don't want flies in my beer read more

Waited an 45 minutes for a drink waited an 1 1/2 hours for our food. However one person in our party is a vegetarian they didn't tell the person that they were out of the menu item. Wish we would of went somewhere else read more

Had lunch here today our bartender, Tamika, always does a great job. She's extremely busy today, but takes care of every customer. Food was great. Had wings and queso. Beer was cold and she kept them coming. Great job today. Our food service and atmosphere was fantastic. read more

Kind of behind. Thats what the staff keeps repeating at 6 pm on a Friday. The host makes you wait before attending to you. Saw 1 waitress, 1 manager, 1 host, and they stated there were only two people in the kitchen. As the hostess rudely states itll be 40 minutes before you get food, she's glad customers turn around and walk out the door. This is how a corporate business makes a come-back. Management needs to either hire some help or put people on schedule. read more

Alright service only deal breaker is when I asked for spicy garlic flavor they took over 30 minutes and then told us and when they brought my son a refill of "sweat tea" its was unsweetened read more

If I could give ZERO stars I would. Really awful service and the place is dark and dirty. We went here for the first time to try it out on Friday 3pm and the place was pretty empty. After being seated we waited 10+ minutes at our table and still nobody came over to greet us or take our order. There were a few workers standing around talking to each other socializing. This place needs better management. We ended up just walking out and leaving. read more

First time at this Buffalo Wild Wings and it didn't disappoint, our server (who we know from our new favorite Italian spot) recommended we go this Sunday for the game. Denia as always is excellent, so personable and courteous. She recommended the Mango Habanero sauce, which is now my husband's new favorite. It was noisy but that was to be expected. read more

place is dead barmaid is typical " your bothering me can i help you " . been here several times last three months love how when they set up for a large group at a table the workers they don't pick the chairs up they slide them across the time floor , the noise they is generated is pretty incredible I said something once still happens . pick the chairs up and move them BWW employees. also barmaid leaves behind the bar for a while at at time ... where does she go? thirsty people here. just terrible service in general rule 1 in bartendjng 101 NEVER LEAVE THE BAR...... ever last resort sort of place read more

Buffalo Wild Wings - nowhere to be found ? - Chicken Wings Near Me - Colonial Heights, Virginia

Food is decent if you can get seated. Stood at the door for over 20 minutes with 10 workers walking by acting like you're not there. We've been here 3 times the past two months and nothings changed the employees are rude and act like they hate there job. read more

Once we ordered our food, it was 45 mins before we got it. I ordered the boneless wings (BOGO on Thursday). Ordered 6 buffalo dry rub and buffalo bacon for my 6 free ones. When my order came I only got 5 buffalo dry rub wings. I told the manager about our long wait and he gave me some song and dance about 2 cooks calling out, but when I told him there were 3 tables who were seated well after us had already gotten their wings, so if whoever was cooking could cook theirs they should have had time to cook ours. This is my last trip to the Colonial Heights location. Terrible service. read more

This place is touch and go when it comes to its service. The wings are good...if they are prepared right and delivered with the right sauce...and if the order is correct. In house service is also 60/40 good and not so good. We've had some really awful service people here. We are currently driving back to this place because they messed the delivery order up. They wouldn't sent the correct order after we called...they made us drive there for the correct order. That's just awful customer care. read more

If I could give this location a zero star I would. The customer service is terrible for to-go orders and you will always wait at LEAST 20 minutes past your pick up time before your food is even ready. A to-go order should not be a scheduled pick up time of 8p and not handed out until well after 8:40p. Another woman who was also waiting for her food and was supposed to get her food at 7:50p and when they handed us our food she was STILL waiting. They also didn't have the cake we ordered which was fine however the employee tried to "make it right" by substituting a single $1.99 cookie for a cake that cost $6.99. The math for "making it right" was not there. As someone who has managed a restaurant for a large chain, corporate should be absolutely embarrassed with this location and staff. read more

I decided to pick up dinner at Buffalo Wild Wings as haven't eaten there in a few years. I was amazed at just how bad an online order could be screwed up. I should have known things would not go well when I attempted to order traditional chicken wings... they were out. So I settled for a simple order of an all-American cheeseburger, potato wedges and a kid's meal hamburger (which is supposed to come with French fries and low fat milk). Simple right? Picking up the order, it seemed to be a little light... I noticed they had forgotten the potato wedges. So had to wait for those to be cooked. When I got home I opened the kids meal and found they had also forgotten the French fries and the low fat milk. It was just a piece of meat on a bun sith nothing else! No condiments or napkins were included. No wonder they ask for the tip up front in their ordering app... guess it'll be some more years before I go back. read more

Horrible!!! We came in for lunch "after the rush" stood at the entrance forever before someone slowly strolled to great us. We waited about 8 more minutes and no one ever came to our table. I'm baffled how this place is still in business. You won't be missed! read more

Buffalo Wild Wings - Spicy Garlic is where it's at! - Chicken Wings Near Me - Colonial Heights, Virginia

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Did an online order with a promised pick up for 45 minutes later. Arrived at the restaurant but no one was at the pick counter. There was a party waiting to be seated so I stiff on the side and waited. More and more people came in to be seated. Waiters were cleaning off tables and delivering food but no one came to the pick up counter. Workers came by and I asked for help but was just told there's only one cashier. By this time two others we're waiting to pick up food as people were being seated but no one helping us. After almost 15 minutes someone came and handed me my food that had been clearing sitting for awhile. Just don't do it. This is only my second time at this location and is definitely my last. Horrible service and subpar food. Not worth it all. read more

Somehow they were not serving food during March Madness. And no one bothered to say anything. Went to the bar and waited 10 minutes to be told they were not serving from the bar either. Avoid this spot at all costs read more

I ordered the chicken wrap with fries through the app and went when it told me my order was ready for pickup. When I got to the restaurant there were no employees at the pickup station, it took 5 minutes for someone to acknowledge all of us waiting and another 5 to get my order. My stone cold and a complete waste. Very disappointed. read more

Buffalo Wild Wings - Chicken Wrap - Chicken Wings Near Me - Colonial Heights, Virginia

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The burger was delicious, the Thai curry wings were incredibly peppery in the worst way. I abhor food waste, but I barely started eating before I gave up. I waited 10 minutes to be seated, that's fine. I waited 15-20 minutes for a server to take my order, not great. I waited a little over an hour for the food. That was bad. If you can't get the food out in something close to a reasonable time frame, tell me, just tell me before you seat me, so I don't waste over an hour at your bad establishment. Do it so I don't write an awful review on yelp. Ambiance is...just like any other BWW. read more

Turn around! Dirty tables never bussed. Service was slow as if she never waitresses before. Cold fries. Wings were cold and way over sauced.

The service and food were terrible, waited 20 minutes to be seated while staff was playing and yelling in the back, some staff would see multiple people waiting and hide away. Our waitress was not friendly. Some wings I got were overly cooked and I got food poisoning. Don't waste your time read more