Waited for about 15 min for someone to come speak to us. Waitress stopped at our table said she was going to start with our table, I told her what I wanted to drink and she cut me off to say "oh I'm not taking your order I'm just asking if you are okay". Shocked and speechless I just replied with "I guess I am...". A long time went by she came back and said she didn't mean to be rude but she wasn't ready to take my order. I told her it was fine and asked if I was allowed to order now. While placing our order she interrupted us three times to say she could get a different waitress. My husband and I both stated no reason to we just wanted to place our order...I expressed to her that I was thirsty and just wanted my drink! After she took our order she never came back to our table, she never spoke to us again. A different waitress came by with our appetizer and said "oh you all don't have drinks"! She took our drink order, the manager brought them. Several minutes later our new waitress came to tell us she would be waiting on us now. The end of our meal, we spoke to the manager. Well my husband did because the manager would not even look at me. The waitress walked up to listen to what was being said and for someone to have been "crying cause she was yelled at" she was yelling and being very disrespectful especially for an employee! Her manager had to keep telling her to back off and go away but she kept trying to yell over everyone causing a scene! For the nice waitress who rescued the evening, thank you! You done a great job! We wish you well!! read more

Food was good but not great, but what good the food was, was overtaken by the crappiest service I have ever had at any restaurant. The wait was long and I expressed my displeasure with the waitress and she continued to ask if we wanted a new waitress, we were trying to place our drink order and couldn't because she kept asking if we wanted it different waitress. I had to raise my voice to get her to stop just so I could place the order. After that she never came back and she pushed us on to another girl who was pretty nice and helpful but when we spoke to the manager about the first one he placed it off like he didn't believe us and she was just the greatest waitress there. read more

Birthday Free Wings are the BEST WINGS!!! Today, my hubby and I enjoyed a totally FREE AWESOME lunch ( except for his BIG BUD DRAFT) taxes & tip!!! Best $13 ever!! Between my FREE 6 piece ANY wing email & our Point Rewards Redemption for my FREE Soda & a FREE Southwest Philly Steak sandwich and fries...our meal couldn't have been better. Our waitress was da bomb, yes I said it....Da 'Bomb!!! She was on top of things, getting us drinks, our order, the extras we needed to make this the Killer Meal it was!!!! The manager even stopped by briefly to check on us asking if we needed any refills or anything....that was so professional and onpoint!!! The food, service everything was great!!! No complaints here at all... Counting on my fingers & toes when we can go back... read more

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I was a bit on the sore side entering this Buffalo Wild Wings location, convinced that the status of my back was the shape of a banana after some heavy lifting. The server was spot on despite the slow service and underwhelming Buffalo chicken wrap. The flavor from the fries reminded me of when I face-planted trying to catch a football during old turkey bowls - tasted like mud. The ambience was, well, somewhat underwhelming. I'll be back once the Atlanta Thrashers win a Stanley Cup. read more

Went in after the lunch crowd left and just a handful of people in there. We thought we should get waited on and served pretty quick. First we had to flag down our server to even take our order. We each ordered wings and it took 45 minutes to get them. They didn't bring my husband the Bleu cheese dip he asked for. After trying to flag down our server and not being successful, my husband went over and stood near her as she was taking someone else's order. When she was done, my husband told her he didn't get any Bleu cheese sauce. She literally walked over to our table to look! I ordered water with my meal...had to flag her down to get a refill yet she brought my husband refills for his drink without him having to ask. If they had been busy I would have been more understanding about our experience. They didn't appear to be short staffed. I counted at least 5 servers there which should have been sufficient to handle the number of people there. I like their wings but it will be a while if I ever go back. read more

Wings were very good. A little confusion about the order being a take out and not a grub hub but we got it worked out. Would get wings again. read more

Absolutely horrible service. Waited 50 minutes for our food after ordering and it came out cold. It was not busy at all. It's 3pm on a Saturday. This place really needs new management. read more

Waited 10 minutes for drink order. Placed ordefood and drinks at same time. At least 10 more minutes for drinks. 20 minutes for food, finally got food. Stale bun, nothing but cheap fried chicken patty and cold fries. Pitiful! Chick-Fil-A or Wendys would have been a better choice. read more

Had the best waitress ever her name was Sandi She was on top of everything....We never had to ask for anything...Promise to return as long as she can be our waitress.... read more

I would leave minus stars if I could. We have gone on at least three occasions, specifically for the appetizer sampler. Every time they have been out of an item for the sampler and refused to substitute or sell the sampler without everything. The last time, we called in advance and were assured they had everything. Fifteen minutes later, we arrived, ordered drinks and then found we were misinformed and they were out of something again. I have lodged several complaints with corporate, who apparently aren't concerned with the reputation of their franchise, so I will hit them in ratings everywhere I can find. read more

What you order online and what you receive is not the same. Lady at front was nice though.

I enjoyed my visit. I order the honey bbq wings and dry rub chipotle. They were very delicious as always. My wife decided on the the brisket tacos which looked good too. Now the cheesecake was really something one of the best I've eaten. Our waitress was very attentive and nice. Overall it was a good experience. read more

We wanted to give BW3's one more chance, but I was immediately regretful. The food was terrible, but they charge top prices. It would have been better to go to the grocery store and buy frozen food and microwave it. If you're reading this review, trust me! You do not want to eat here. read more

Come on man, this isn't even McDonald's worthy. The sandwich clearly is missing slaw, there's one butt end of a pickle a couple of cabbage and carrot peices and with a squirt of sauce on the chicken. Check out the pictures to compare and contrast for a good laugh. read more

Buffalo Wild Wings - Chicken Wings Near Me - Charleston, West Virginia

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Terrible service, waited at hostess stand for 10+ minutes. Multiple servers and manager walked by and all made eye contact but was ignored. Along with group behind us. Had to walk out cause our little one was hungry. read more

My experience here was absolutely ridiculous. Our waiter first off had a ridiculous amount of perfume on, to the point were I could smell it across the table, which should be a health hazard. Second off, our waiter was shaking profusely spilling the drinks all over the table. My family ordered all you can eat wings and the first time they came out my dad had to give my family their orders , she did not hand them to us. Then my dad ordered him, my brother, and my mom another round of wings and they took about a hour to come out ( I kid you not). And when we thought they were out it was a random order from the kitchen. My family had just got up and paid and when my dad was complaining they had yelled and told him to calm down. And back to when our waiter was shaking, the manager was too. They were obviously on drugs. You could tell by appearances too. I would rather lick the bottom of someone's shoe than experience that again. Never go here. If I could give a ZERO star review I would. Absolutely astonishing. There is something else going on here, drug wise. ABSOLUTELY RIDICULOUS. read more

Love this location. The staff is so friendly, and the food has always come out hot and fresh. Great atmosphere as well for any big game. Be sure to use the Blazin Rewards app also, you receive huge bonus'; download it. read more

Terrible service waited a hour to get seated and another 30 minutes to get our drinks. Very angry don't recommend this terrible establishment. read more

I thought it was a decent place to eat. First time here and I kind of liked it. The service was great and the place clean. Southern sampler was fantastic. Had the boneless chicken with Asian Zing sauce. Sauce was good, but the chicken was kind of tough. And that's their thing: chicken, let alone wings. Not terrible, mind you, just expected more from their wings. But again, not hating on this place. So much better than many steakhouses and other chains I've been to. read more

Buffalo Wild Wings - Sampler, fried mushrooms, & boneless wings (snack sized w/Asian Zing. - Chicken Wings Near Me - Charleston, West Virginia

Food came very late got my drink after i was done eating service barely came i had to ask for ranch at least 3 times because the waitress kept forgetting all in all i do not recommend this restaurant read more

First time we ate at this location. We was in the area. Our waiter was great. We waited forever for our meal everyone around us that order after us ate and was done. We ended up taking it to go. You can't make a child sit that long. I won't be back here for a while!!!! We never seen a manger. read more

Buffalo Wild Wings - Our appetizer was great! - Chicken Wings Near Me - Charleston, West Virginia

If I could give them zero stars I would. Service is horrible. Do not waste your time and money.

Great place to watch a game. Most of Charleston was watching the WVU game, but I cared about the Ohio State/Michigan game. Although the WVU game was, understandably, on most of the screens, I appreciated that the Michigan game was on some large screens as well. This meant my husband could watch his game, while I watched mine. We were there at a weird in between lunch and dinner time, so we got the tablegate sampler (ha, get it? table, not tail....yeah). It came with artichoke spinach dip/pita chips, two soft pretzels, five wings, and stuffed mushrooms. The stuffed mushrooms turned out to be fried mushrooms. I don't know why they don't just say that. Either way, it was good. I was surprised by how much I enjoyed everything in the sampler. The pita chips and the soft pretzels were my favorite. They were delicious! Overall, I think this is a good place to watch the game. I give it two thumbs up. read more

This place is a hot mess. We called in an order, gave a first name. When we tried to collect, the said they had no order under our name or with the items we indicated had been ordered. After three attempts to get them to get on the right page, they "found" our order under our last name. Apparently, they had us saved from a previous order. They weren't even busy enough to give them the benefit of being overwhelmed. read more

This was, by far, the worst experience I've ever had in a Buffalo Wild Wings. Me and three of my friends went in for lunch today. First of all, the waitress quoted us the buy one get one wings promotion. She at first said we could do it on any size wing order but then came back 15 minutes later (when we were expecting to get our food) to tell us that we could only do buy one get one on the snack and small orders. We were sitting for over an hour before we then got the wings. When they did come they were the wrong order amount AND the wrong sauces. Plus we were missing several ranch dips. By the time the waitress finally did come back it was too late to worry about making anything right. We were in there for almost 2 hours total. By far worst experience I've had in a Buffalo Wild Wings ever... read more

This is the worst I have ever experienced at Buffalo Wild Wings! I got there at 11:10 to join my party and the first thing my server says is "oh great another one" which was so rude and unprofessional. All I asked for was a water and the rest of my party was drinking beer. After getting our orders we never saw our server again. I waited 30 minutes for my food when there was no one else in the restaurant. I never got a refill for my water and my friends were never told last call. Our server who's name is jimmy, said he didn't know what time it was. We got our wings 5 minutes before closing time. I just asked for a box and left. I paid 16.56 for the worst service of my life. I have been a server for 5 years and I have never treated a customer so bad. Jimmy was a terrible server and if corporate sees this I want my money back. read more

Should not take six minutes and 22 seconds to cash out of a buffalo wild wings while the bartender leave the bar for over 2 1/2 minutes at a time Number one row and bartending never ever ever ever leave the bar unattended read more

I'd give less but can't, my gosh I ordered 5 chicken tender meal, got 3, I ask for my next two, never got them. Charged for the 5 meal. It was a dollar difference and after waiting an hour for them I just left. Won't be back. That place has went down hill. I guess 2 years of Covid you hire what you can but they can just not ever get my money again. I'll go to Applebee's it's been a great place to go the last couple years and it's only a quarter mile down road. read more

Stopped by this location after a long day working to grab some wings and a beer for dinner. We were prompt seated but no server stopped by. We tried to get several servers attention but no one came over to the table. After 15 minutes, we left. read more

Worst service and most attitudinal manager I have ever seen. Rude manager with no interest in making things better. Seemed to smirk when we left after two hours of waiting on nachos. Tried to cancel our order so the server would not be left hanging. He sarcastically shouted have a nice evening mam. Never, ever go to this restaurant. Horrible experience. My first time at BW3s and most assuredly my last. read more

Horrible location. Order was never submitted to the kitchen. When management came out to apologize one of the items wasn't even on the menu any longer. Huh? Management did finally get us our food and bill was taken care of. Location at Cross Lanes is much better. read more

Food is edible but not great. So disappointed to find their hottest sauce is not really great tasting (hot, but the flavor is horrible) Tried to eat in once and had to leave due to the noise level. read more

Awful. They messed up both of our orders, and we had to pay for a large but only received a medium. 0/10 would not recommend.

The smell is horrible when I entered this place, smells like old frying oil. If I hadn't already ordered & paid for pick up, would have turned around. Couldn't bear to eat my food, given all I could think about is old rank frying oil. Never returning. read more

If i could put 0 stars i would. Customer service is horrible. You will wait well over an hour to get your takeout order, after you arrive at the restaurant. read more

Kick ass hot wings! BWW knows what hot is... The wings were as good as any I've ever had. My table got chili cheese fries, sampler platter, and hot wings. The food was good, service was great. They weren't busy, but we were treated like gold by Mary. Would eat here again for the wings, if for no other reason, read more

Buffalo Wild Wings - Chicken Wings Near Me - Charleston, West Virginia

It's Buffalo Wild Wings. Like what else do you want for this review? Pretty good wings in a pinch. Kinda hard to get too from the interstate but quite a few parking spots. Staff is generally very friendly and will show southern hospitality. Beer selection is sub par, just your regular sports bar stuff on tap. read more

I travel the entire east coast for work and have to say this is the worst "Wild Wing" experience I have had! Restaurant was disturbingly unclean & smelled of uncleanlyness, yet the the staff was just socializing with one another. Not a sign of management... My go to Wild Wings dish, Fish Tacos were an extreme disappointment for the first time ever! One taco had one filet of fish the other two? What sports bar serves cold French fries? Charleston WV! (Not sure why I even gave them 2 stars other than waitress was ok)? read more

Excellent service. The food was delicious. Our waitress was great at remembering to bring drinks before we ran out, too, which I think is awesome! read more

This location is a joke! I've put in a to go order 7 times within the last couple of months and every time, they forget to put it in and I have to wait at the bar for 15 min on my lunch break. 7 TIMES!!! Never again with I spend money at this location. Cross lanes BWW is soooo much better. read more