Unbelievable the lack of respect and courtesy this company has for those they are transporting. We…read morehad a 4:30pm scheduled transport for my 85 year old father from the hospital to a rehab facility. It is past 7pm and they are still not here. DO NOT COMMIT to a pick up time if you can't be reasonably close! Over 3 hrs late is insulting and you should be ashamed! Aries, you should track you drivers to give a more accurate scheduled time.

Constantly late for pickup and return trips. While drivers are helpful, they overbook and can't…read moremake their commitments.

Very expensive however the individual I spoke with continued to talk about how the new president…read morewould take care of things. Not interested in talking politics with a business

My wife and I had a recent trip to Niagra Falls and we used a Touch of Class for our ride from the…read moreairport to the Hotel. I emailed them to get a quote and it came back very quickly. John who contacted me back was extremely professional. He went over Covid protocols for going into Canada and back to the US. Even gave us good times for pickup to make it back to the airport on time. We did find out the two days before the trip that passports were not up to date. Contacted John and he made all the changes for us. Now for the night of the flight into Buffalo. The plane got delayed into Buffalo by about 60 min, so we are now a little after 11 PM to land. We get to the baggage claim area and meet John (not sure if it was the same John as on email). He was amazing and friendly. We waited for our bags, and it appears that one of our bags did not make it with us. John patiently waited with us while we went and filed paperwork with the airline. John still made the night special for us even with all the problems. John got us into the limo and the ride was amazing, he even offered to stop and get us something to eat because everything was closed nearby. The pick-up from the hotel was perfect too. John picked us up in the SUV for the return trip. The car was still amazing and the drive was smooth. Had a great talk with John and he was able to talk about all the history of the area. Not being from there it was extremely interesting. This was an anniversary trip for my wife and me, and we felt like VIPs the whole time. I could not have asked for a better experience. Thank you all for helping make this great, and for anyone reading this review please know that A Touch of Class will take care of you.

Had the best experience EVER with this company. John was an amazing chauffeur, and made the night…read moreeven better. We were on the 20 person limo bus, and had the time. I will 100% be using this company in the future, and I will recommend this company, especially John, to everyone. He even decorated the bus for my birthday. Thank you John and 716 Limo!

My experience with the customer service is similar to some of the reviews below about the office…read morebeing rude and claiming to be "super transparent" about prices. I usually get a bus service 4-5 times a season and have never had an issue like this. I booked a Sprinter from 716 Limousine for the 1/12 Bills game and was quoted with a base rate of $695 plus a 20% gratuity and 4% fuel surcharge (~$867 total), but after changing my time to pick up time and discussing with them, my new charge came out to $933.72. The extra $66 was what I had assumed was the charge with the added time, as I was told it would be "not that much". Also, this was on my invoice before the game and up to the afternoon of 1/13 as seen below. Without being informed, they had processed an extra $190 charge labeled "Additional Charges 1" bringing the grand total to $1130.72. I did not receive any documentation of this beforehand and when I called to discuss this, I was told it was for the additional time. I was also told that "their staff was well trained", so there is no way they could have been wrong about the pricing ahead of time, and that, "they were very transparent" despite not sending me updated price documentation. Out of the dozens and dozens of buses I've taken to Bills games, this was by far the least transparent, and the most expensive. Not once have I had the price change like this without advance notice and then have the company imply that I should've known. You don't have to look far to find better, cheaper options. Book with someone else. Also shoutout to our driver Dave. 5 Stars to him.

We had a great driver and everything ran very smoothly - worth every penny!! The car was very…read moreclean and our driver was knowledgeable. Thanks again!

From the owner: WNY Black Car was founded by a seasoned transportation executive with more than two decades of…read moreleadership in the courier and logistics industry. After years of frequent travel for board meetings, corporate events, and nationwide site visits, he experienced firsthand the inconsistency of black car service across the country. The frustration became personal when returning home to Buffalo Niagara International Airport (BUF), where late arrivals, unclean vehicles, and a lack of professionalism were far too common. As a proud Buffalonian with deep roots in Western New York, he recognized the opportunity to bring a higher standard of executive transportation to his home region. In 2025, WNY Black Car was launched with a clear mission: deliver rel

If I could rate this transportation company 100 stars, I would. I have been using this…read moretransportation company for my medical needs and appointments for over 3 years now. You could not find a more prompt, courteous, safe, and friendly medical transport as this company, if you looked for a decade! I HIGHLY recommend DJIB Transportation to everyone who has asked for a good medical taxi service. It's owned and operated by a young man, who has 3 adorable babies, and a sweet wife that he is trying to provide for. When NYS Medicaid changed the rules in july 2023,, so you cannot choose your own company for daily appointments like therapy, addiction treatment, etc , I sincerely cried. It also allowed large taxi companies to underbid the cost of trips, which either put small companies completely out of business's, or chopped their income 75% or more. And the companies they make daily riders go with now, are abysmal compared to Djib transportation. As well as drama, drug filled, late, inconsistent and unsafe. Ty Nys Medicaid/Medicare for the ruin and loss of livelihoods to many ppl and families, and exposure to drug use, sale, and activity. I still use Djib for primary care, dentist, etc appointments, and always will. I'd give anything to go back to DJIB daily. Do yourself and a sweet young family a favor, and use DJIB every time you need a medical taxi!!

From the owner: To schedule trips please call MAS +1(800) 651-7040…read moreReliable western New-York Medicaid Transportation Provider Thanks for choosing our service

Wonderful!!! Only took 30 minute pickup. Driver was…read morefriendly. Very clean car. Took me to my two destinations and drove me back to my home. Will recommend over other local taxi company. I would still be waiting for an answer from the other local taxi company!!! Thank you and I will call again.

After my last few unpleasant experiences with Uber and Lyft I was happy to learn about this local…read morecar service in the Southtowns. A reservation was made in advance to pick us up. The car was relatively on time, maybe 10-15 mins late, but the company kept in touch with the person who made the reservation. This is a big deal for this area because in the past taxi services weren't always reliable. Driver was helpful, friendly and a good driver. He was sober, didn't say or do anything creepy, and took a normal/standard route to get to our destination. He didn't do anything risky or dangerous when we were in the car. Overall the car was clean enough and was in ok shape. It wasn't a fancy or new car but it wasn't about to break down. The price was fair. Radio dispatch runs 24/7 and was reliable. Calling in advance and making a reservation is advised. It doesn't hurt to ask for a quote for the fare to be sure of pricing. The meter was slightly more but the driver accepted what we were quoted over the phone. They take cash or card.

My first mistake: I trusted my driver yesterday when he said that I didn't need to call for my ride…read moreappointment because he wrote it down in front of me and said I was set. However, when I was at the spot where I said I would be, there was no driver. When I called dispatch to make sure my driver was en route and okay, I was told there was no such ride appointment made. So thanks to my previous driver's negligence, I have to pay someone else more than I'll make working and get there late or lose my job full stop. My second mistake: Hoping for Hamburg Taxi to care or make any attempt to help beyond an insincere apology.

They are the absolute worst company in Buffalo Ny. Zero class, trashy, incompetent, unreliable,…read moreunprofessional business (if you can even call them that) I have ever dealt with. Trust me when I tell you I'd rather walk 50 miles than get into a "taxi" with any of these "employees" cause not one of them should have a drivers license. oh and the disrespect they text and smoke while "driving" you to your destination. HOW ARE THEY EVEN allowed to do this??!! SHUT THEM DOWN!!