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Buffalo, NY

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Buffalo Psychiatric Center

4.0 (5 reviews)

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BestSelf Behavioral Health - Front entrance

BestSelf Behavioral Health

1.9(8 reviews)
1.7 mi•Bryant, Elmwood Village

Got certified in Adult as well as Youth Mental Health first aid here the facility is open and…read moreinviting and I appreciate what they're doing for the community. They do good work.

Do NOT do business with this company. I paid my co-pay in the office, and almost a year later they…read moreare still billing me for those services - despite the fact that I got receipts and have sent them copies of the receipts multiple times. They keep saying their billing department will get it fixed... then they don't. Also, when I first started seeing a counselor here, they were unable to tell me the cost. I finally got an estimate, and then several months later received the first bill which was for a significantly higher amount than I had been given. I'd already had several appointments by this time and then was suddenly out a lot more money than expected. The therapists don't do prescriptions, and they don't tell you that there is a completely separate (and very high) charge for the brief meeting with the person who does prescriptions. If you need to make a change or get a refill - you guessed it, it's another full charge for a visit. I tried to reach them via the chat on their website - they have you go through a bunch of hoops, provide your name and number and address, and then... a message that nobody is available and you have to call. After waiting on hold for a while, the phone just went to a voicemail and said they will call me back. SURE they will. What if I was having an actual mental health crisis? I hate to say this but the skills of the counselors don't matter when my entire interaction with the company is causing me massive anxiety and financial challenges. I am now worse off than before I started seeing anybody here and completely regret the entire experience.

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Buffalo Psychiatric Center - hospitals - Updated October 2026

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