Do NOT do business with this company. I paid my co-pay in the office, and almost a year later they are still billing me for those services - despite the fact that I got receipts and have sent them copies of the receipts multiple times. They keep saying their billing department will get it fixed... then they don't. Also, when I first started seeing a counselor here, they were unable to tell me the cost. I finally got an estimate, and then several months later received the first bill which was for a significantly higher amount than I had been given. I'd already had several appointments by this time and then was suddenly out a lot more money than expected. The therapists don't do prescriptions, and they don't tell you that there is a completely separate (and very high) charge for the brief meeting with the person who does prescriptions. If you need to make a change or get a refill - you guessed it, it's another full charge for a visit. I tried to reach them via the chat on their website - they have you go through a bunch of hoops, provide your name and number and address, and then... a message that nobody is available and you have to call. After waiting on hold for a while, the phone just went to a voicemail and said they will call me back. SURE they will. What if I was having an actual mental health crisis? I hate to say this but the skills of the counselors don't matter when my entire interaction with the company is causing me massive anxiety and financial challenges. I am now worse off than before I started seeing anybody here and completely regret the entire experience. read more

Got certified in Adult as well as Youth Mental Health first aid here the facility is open and inviting and I appreciate what they're doing for the community. They do good work. read more

The box of inquiry questions seem to have negative conclusions. It's like going to a Chinese restaurant and having your fortune cookie say : " someday you may have money " or something like : "if you would just work hard harder, you would receive more" I have a masters degree in clinical psychology and some of these things the cards ask in state are just inappropriate. Some cards are worse than others, but overall reviewing the deck many of them seem very negative. read more

Although the actual psychotherapy side of the organization seems very supportive/helpful and competent, the prescription side of the organization leaves a considerable amount to be desired. Prescriptions are almost invariably either refilled just-in-time, or late by several days to a week, often creating needless anxiety/suffering in their patients. I haven't encountered any other organization that remotely approaches the same degree of apathy and/or ineptitude. It's bewildering. read more

This review is relentlessly long and, unless you plan on seeking treatment at BestSelf, probably very boring. I'm mainly posting it because of the catharsis that it will provide me. Otherwise, I hope the information is helpful for someone. .... I wish I was more surprised by my negative experience with BestSelf at 768 Delaware Ave in Buffalo. I have a chronic condition that requires me to be under the care of a doctor...so I have a tremendous amount of experience dealing with behavioral healthcare and all it entails, unfortunately. I'm from out of the area and recently needed to find care near my new home. I can't drive. BestSelf at 768 Delaware is nearby and covered by my health insurance. I "scheduled" an assessment for yesterday. A few hours before, I received a call from a Hannah to fill out paperwork over the phone. She also verified my insurance as United with a $300 deductible, which is not accurate. I let her know that and I told her that the assessment process can be quite traumatic for me and I didn't want to go through it if I wasn't covered there...that's precisely what happened five months earlier at ECMC and it took me this long to be able to seek treatment again. The insurance was still coming back wrong later, but I decided to go in for my assessment anyway because I [NEEDED HELP!] thought they may be able to figure it out if they could see the insurance card or discuss it in person. We arrive and tell the woman at the front desk, Jae, that they're having an issue verifying our insurance, they keep saying we have a deductible. She immediately put her hands up and said "we have nothing to do with insurance here!" in a defensive way. She is at the front desk...who else are we supposed to attempt to discuss it with? We have never been here before. My husband tried to further explain that we had talked with Hannah several times that morning to get it figured out. Jae said that she had no idea who Hannah was, there was no one named Hannah working there and we must have been talking to a centrally located customer service dept. Ok. As I was silently questioning the relevance of her statement, a woman sitting at her computer about ten feet away from Jae said, "that's me, I'm Hannah." ...wow. Jae got frustrated at that point and that's when another front desk employee got involved, Rob. He matter-of-factly told me that if their insurance verifier is saying there is a deductible then there is. But if I was 100% positive that there wasn't then I could go ahead with the assessment and be billed for it if I turned out to be incorrect. We don't have any money and I have a personal policy to not be 100% positive about much. I told him that I would be happy if someone simply called Optum to verify my benefits. 15 minutes later Rob said it had been checked again and there is a $300 deductible. I didn't have it in me to interact with these people anymore...so I told Rob we would look into it ourselves and we left. He was short and dismissive the entire time. About 20 minutes after leaving BestSelf, Nicole from insurance verification calls me to get the phone number for Optum. She tells me she's going to call them to verify my benefits and will call me back. Novel idea. She calls back moments later to tell me that I only have a $20 copay for their services. Shocker. What an efficient and practical use of everyone's time...and not at all soul crushing. Great, can I get HELP now? Apparently she could not have called in the couple hours before my assessment window, or during the time we waited in the waiting room. But she did do it after there were no more available assessment times. I've actually worked for a medical group in the past verifying health insurance. It's usually an incredibly simple and straightforward process for the provider. Sometimes the provider has to call, and it is typical to do so if they need clarity. If I hadn't been in the middle of a mental health crisis Rob's overly obvious passive aggressive attitude would have made my blood boil, as he intended. But in this case it just leaves me very, very sad that he, along with Jae and Nicole, showed so little compassion. I don't need a front office to be saccharine sweet or to even behave professionally...as long as their actions don't block my access to care; which is what happened yesterday. It'd also be pretty neat to be treated with respect. I have to use this BestSelf location regardless, because of my circumstances...and I will be treated poorly here in the future also. So I'll just have to keep advocating for myself. All in all, besides the brief interactions I had with Hannah on the phone... The front office at 678 Delaware, and insurance verification seem to struggle to perform their jobs, which is indicative of a poorly run company. So I don't have much faith in their other locations now either. And forget about compassion!...but why would you need that anyway? read more

BestSelf Behavioral Health - Counseling & Mental Health Near Me - Buffalo, New York

Do not look for quality care here. Constant turnarounds make it IMPOSSIBLE to develop a trusting relationship with a counselor. I have a seizure disorder so I am dependent upon Medical cab and the staff CONSTANTLY screwed up my pickups. No real empathy for the clients. If we are coming for mental health care DON'T YOU AGREE they should be considerate of us. MONEY DRIVEN COMPANY. My advice find a therapist who is in private practice. Advocate for yourself!!! WE DON'T NEED DRUGS we need compassionate caring therapists read more

BestSelf Behavioral Health - Counseling & Mental Health Near Me - Buffalo, New York

Dangerous. They have sent refill for medications I did not ask for and refilled one I did not need. A nurse Jenna increased a medication that was already increased a day before because she misunderstood when I explained I was struggling from the increase. They canceled two appointments with the mental health provider when I needed to switch medications. This was after going to urgent care for side affects. This was after months of calls and being told wait till your next appointment. You need to document all names, dates, and messages. Only your provider can switch medications. Therefore if your suffering they will only continue sending in refills for your current medication. The sweet home location is not capable of caring for people with mental illness. If you have mental illness you will be risking your life. read more

I called best self in a time of need looking for guidance and help and was left worst than when i started . The first time calling the lady whom answered the phone was rude asked for my insurance card number (which i did not have at the time) when i asked to call back with the number , instead of letting me know we could not move forward with out it she hung up in my face . As a mental health professional that's unacceptable. If i was in a state of emergency she would have sent me for the edge for SURE . The second time calling was better i guess . They took my information but then proceeded to tell me that i would have to wait for hours on end day by day until i could be seen for an intake appointment because it is first come first serve . If you are struggling with mental health or behavioral health please stay away from this place at ALL COST !!! read more