I purchased 1000 rounds 9mm ammunition online from Bud's. 100 rounds were from Sterling, a manufacturer i had never used before. After a few months of target practice from time to time, i grab the Sterling. I loaded into my Sig and immediately started jamming and misfiring. I called Bud's and was told that it is a manufacturer problem (Germany) I was ready to place another order and expected to get the bad ammo replaced but they held fast to their idea that if they didn't make it , they don't refund for it. And yes, that was his exact words. I will buy elsewhere. read more

I'm here visiting the shop with my husband and it's 3:40 PM on Wednesday. I wanted to view and hold the 9 mm equalizer! The worker who was an older gentleman got it down for me opened the rack gave it to me. I asked a couple of questions he answered them and I said I wanted to try the slide and he closed it and hung it back up without asking me if I was done looking at it! I've been here before, and I feel like you're downgrading me every time. Guess what you lost a sale read more

I reviewed the firearm I purchased from Bud's Gun on their site, and they never put it up. They blatantly are choosing to ignore me, as proof, they responded to the other 2026 one star reviews on Yelp. Terrible customer service. All I wanted was them to correct THEIR mistake and provide me the 21 round magazines that should have come with the gun. $25 gift card for recompense is an insult at best, but it comes straight down to disrespect for their customers. The magazines I have coming are $50 a piece, and I should have gotten 3! $25 gift card!?!? read more

Got the "Bait & switch" online! Had the best online price for the revolver I was looking for however when I got to the counter they didn't have one available (Not a big deal figured I would have to order one of these $1,689.00 handguns anyway) guy says "Order on line it will be here in a week...." and just walked away!!! could not get enough signal on my phone in the store, went on line at home and gun is not listed in their website! FYI Bud's... I had every intention of purchasing the handgun @ $1700, a red dot sight for it (Probably gonna cost about $500 for one that would handle the caliber of a 460 S&W) and 100 rounds each of 45 long, 44 Cassule, and S&W 460 (at roughly $2 per round average lost an additional sale of $600!) Guess you just don't like money! read more

Great store with a huge selection of guns and a great indoor range. They have a lot of pistols to choose from even high end ones too read more

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Hit this place with my son to fire off a few 9mm rounds. Gun range was well attended, and shell casings were being removed as we shot off rounds. Good to see casings were being cleaned up for safer walking conditions. Sliding target can be easily set by user. You select your preferred distance and can bring in the target to see results whenever you want. Clean safety glasses and ear protection are provided if needed. Customer service was very good and professional. read more

Buds Gun Shop & Range - Gun/Rifle Ranges Near Me - Sevierville, Tennessee

I see a trend here with Buds. Their customer service is shit. Good deals. Shit customer service. They don't seem to care. I only came to them originally because of hicock45 on YouTube who frequently promotes them and sends customers their way only for them to be ungrateful to him as "Troy", the Bud's butthurt supervisor, told me that they are not associated with hicock45. (Nevermind they send him guns to showcase on his channel.) The same with their attitude towards The Gun Range who they have listed as one of their FFL dealers. I was also treated like a felon and had my order cancelled because the ID address didn't match my residential address. "Joe" from The Gun Range said that it actually wouldn't be a problem as long as I provided proof of residence. Troy said that the fact The Gun Range pointed out was merely an 'opinion on the situation' and Buds would enforce their whimsical, illogical unwritten policy. I mean, not to stereotype the low IQ of people in the south because the southern hospitality one was definitely wrong but... Anyway, I have attached the correspondence with these clowns. Judge for yourself. read more

Buds Gun Shop & Range - My Reasoning - Gun/Rifle Ranges Near Me - Sevierville, Tennessee

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Very helpful and knowledgeable. Pleasant experience on the range. Range boss was very helpful walking through the rules and made sure to stop in and ask if we needed any assistance several times. Great value. Wide selection of guns, accessories and ammo. read more

I have a valid TN drivers license and valid hand gun carry permit from TN. When they found out I was active duty Marine Corps. It was assumed that I live out of state and denied the sale of a firearm. I've never been treated like a felon before..... read more

Customer service is terrible. A week after I placed my order I got an email asking me to call them???? After being on hold for quite some time they told me that they didn't have the items I ordered and asked if I would like something else??? Meanwhile I had been checking the status on their website and it said "shipping" but I guess that was a lie. Won't order from them again as this is not customer service. Oh and by the way the product was a mag extension for a Canik and they are available at other online retailers from a quick check today. Buyer Beware!!!!! read more

Two experiences: A few years ago, I ordered ammunition thru Buds. The exterior of the package arrived great, but the contents were a disaster. The 2 of boxes of 9mm were perfect, mint condition, but the bunch of little boxes of Russian TulAmmo for my AK were crushed & torn, and loose bullets scattered throughout, rolling everywhere, some worked their way into the wads of crumpled packing paper. Most rattled around as though the box were maracas. With the exterior box and 2 boxes of 9mm being in great shape, and only the AK ammo a shambles, it was obvious whatever happened occurred in Bud's' fulfillment center/warehouse: pallets of TulAmmo hit by a forklift, or otherwise knocked over/collapsed (I've seen stacked pallets of freight knocked over & busted open before) and scattered/spread all over the warehouse floor. Clearly, my purchase was hand-scooped up off the floor and tossed into the box, sealed up and shipped to me. Buds Customer Service apparently expected us to have filmed the box upon arrival and during opening, etc., but were not young social media generation types who video everything we do. So since we hadn't done that, Customer Service couldn't blame UPS for what could not have been YPS's fault anyway, and they were ultimately of no help to us. But, the bullets still cycle thru the AK, so "all's well that ends well", but I refrained from doing business with Buds for a long time. Today, my dad is in town to visit. We went to Buds and rented a fully automatic M4, bought the (maximum!) 3 magazines of 5.56 NATO to feed it, and a half-hour of range time. Costs a fair amount, but then where else can you legally go full auto? Cole gave us a great safety briefing: thorough & informative for those who don't know range rules or M4 operations, yet without talking down to those already in-the-know; then he supervised our "rock 'n' roll" session which, like sex the first time, was over all too soon, because you can only get maximum of 3 magazines! Cole went to put the M4 away and left us under Nick's supervision as we shot our own guns 'n' ammo. Nick was fun to chat with about ... anything and everything, really, while he remained very professional - very diplomatic when reminding you of a rule you accidentally cut corners on & quick to compliment your skill set. Overall, Cole & Nick made for a great time at the range. read more

I've always enjoyed Buds Gun shop. Great deals and when I order online, fast dependable shipping.

Great gun range. They offer a discount foe retired y and law enforcement officials. Rates are very reasonable and the range master is very professional helpful. read more

Terrible customer service! Takes no responsibility for sending out poor quality purchase. I believe never checked serial numbers condition anything on my "new" what a joke colt competition series stainless steel 1911. Received a rust pitted version of a beautiful stainless steel model! No recourse bud's says talk to colt. Never buy from bud's customer service dosen't exist!!! read more

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Highly recommended if you want to shoot. Staff was excellent and explained in detail all information needed. I had never been to a gun range before and had so much fun i went back the next day with a list of guns I wanted to shoot. read more

Service was great when checking out. Very nice selection as well. Price points were fair as well. Overall a great experience. Short and sweet visit! read more

I did a Gun FFL Transfer at Buds Sevierville Gun Shop today. They charged me $35.00 which I thought was too much to charge for a simple Gun Transfer. I have had Gun FFL Transfers before and the price has been $15.00 or $20.00 and never more. I have read lots of negative reviews about Buds Gun Shop and now I understand why there are so many negative reviews. When I was there today I noticed that they had very few customers. It is my guess that people are choosing to go to other Gun Shops instead of Buds! I will not be going back to Buds Gun Shop in Sevierville! read more

I am not in the same position as many of these reviewers. I just went there to go shoot my Gun and I can't tell you how much respect, courtesy and help the man behind the desk and the fella that helpedk me shoot. I'm very impressed and I would say if you wanna go and not sure about how experienced you areor whatever go to these they will not make you feel a fool...... if they only that they had someplace like this in my hometown 260 miles be there in a minute. read more

I was a longtime fan of the Bud's website as they used to have some decent deals and I actually didn't even know they had started opening retail stores until I saw this one. I have to say I haven't looked at Buds website in quite a long while as the great deals they used to have don't seem to be around often these days. Overall this store seemed to have an interesting selection like a general sporting goods store with clothing mixed in with some C&R rifles out on display along with more modern weapons back behind the counter and in cases. They actually had a lot less stuff than I thought a Buds store would have but it was an interesting experience to check this place out. Overall it is probably telling that I still have never purchased anything from Buds online or in their stores even after DECADES of checking them out occasionally. read more

Great selection and very good prices. I truly enjoy shopping here because I know they carry quality merchandise.

Great service and knowledgeable staff. We had a great experience both with the carry class and renting a lane for practice. Wished we lived just a little closer. read more

The range personnel are extremely friendly and helpful. Most of the sales reps at the counters are, as well. When I was curious about a magnifier for my red dot, the guy behind the long gun counter, mounted the one I was curious about on rifle with my dot so I could see how it worked. My plan was just to do a little research, not buy that day. But I bought the magnifier on the spot because of that level of service. read more

Excellent Service,Helpful not grumpy or pushy range masters,Good prices,2 people 2 lanes about 50 bucks 90 min,Rifles,shotguns and hand guns. Reasonably priced ammo and rental fees. read more

The difference between a gun store owner and an arrogant jackhole who is more interested in (attempting) to show his knowledge of guns versus listening to a customer is determined by whether or not a sale is made. Needless to say, our plan to purchase two handguns will gladly be deferred until we can shop local and actually get the respect, as the knowledgeable gun owners we deserve. read more

Gatlinburg resident. Buds is our main resource for personal protection and hunting rifles. Although you only need one great hunting rifle, there are always new ones available. The service is great. You have to reach out if you need help. The range is always clean and the ranger always willing to help; Regardless of skill with younger family members and so on. Very much recommend this business. Kathy Shields Franklin read more

I tried to purchase 4 rifle magazines from their online system. Wasted a lot of time messing with a dysfunctional ordering system. Tried to chat with customer service, no luck there either. I was also on the verge of ordering a new Beretta .40, but after experiencing their goofy ordering puzzle, I decided I could find what I wanted elsewhere. read more

I've been to buds a couple dozen times now and spent good amount of money with them, they don't always have the best prices in store like advertised on website and they do not match online prices for ammo, I ran into that problem with them seen it advertised drove hour away to buy ammo and they will not match online buds advertised prices and claimed because of shipping. The customer service can be hit or miss depending on the day,person and how busy they are, better to go early morning and not on weekends, few of the employees are just not friendly people to deal with an Copt an attitude when asking simple questions or asking if something is instock, other employees are the nicest as can be an more then glad to help with any questions or needs, the shooting range is pretty nice, employee named Coleman was so kind and helpful dude deserves a raise, always friendly and helpful, also the two advanced carry instructors are very kind, helpful an knowledgeable. Would recommend the advanced carry permit class very well worth the money. read more

I had a gun shipped from Palmetto State Armory here. The men at the counter were rude from the get go, we came in and stood in a line that said "wait here" while they looked at us & said nothing, didn't even acknowledge us. When my husband walked around to look at stuff on the other side of the little divider thing then they acknowledged him. I made a joke about the wait sign and how we waited there because that's what it said, he then said "yea we've got one over there if you wanted to wait over there haha". He then mansplained how to fill out an application and when I asked a question about one of the questions (didn't make sense) and he said "I can't give you the answers", I just wanted to know what the question meant. Whatever. My husband asked if they carried 6mm ammo, he said "no we don't carry any", then said all of our 6mm is downstairs. Obviously didn't want to work. So when we went to pay, my husband (we share a bank account) went to pay with his card and the woman said I needed my card, that he couldn't pay with his card! Said that's what the ATF requires! There are other ways to go about it. One things for sure, we won't ever be back again!!!! There are plenty of other FFL dealers to use in the area. Rude people with horrible business practices. And yea I was rude at the end, because I was giving the same energy back, but yall didn't like that. read more

Be forewarned if you buy something from these guys and can prove they never shipped it you are not going to get your money back. They have no customer service you must carry on a conversation through chat. read more

Order Date: 04/01/22 Shipped 04/13/22 Delivered 04/15/22 to FFL Availability 04/16/22 Buying a handgun from Buds Gun Shop is such a hassle. I was told they are not a real gun shop & sits on customers money for Buds benefit. Every rule for the handgun purchase is to Bud's advantage which frustrates customers. They ship orders very SLOW compared to other on-line gun web sites. The attraction to save a few dollars with a personal check takes another week. In total, it is over 2 weeks with shipping time. I do not recommend doing business with BUDS. Peter L C New York State Police read more

Buds Gun Shop & Range - NYPD Mounted Police - Gun/Rifle Ranges Near Me - Sevierville, Tennessee

This is one of the largest online stores out there and this location in Tennessee doesn't disappoint. The guns themselves plenty to choose from but federal law prohibits you from buying directly if your out of state. The shipping could cost you so we decided to check out the firing range and try some guns and they have plenty to choose from. The price is extremely fair and I love the fact if I pick 9mm guns I pick the first gun and ammo buy that and I'm allowed to swap for free in the time frame. We shot 3 guns in 30 minutes had lots of fun and they are very patient with any first timers. Highly recommend them for the range but buy your guns online store and have them shipped cheaper read more

I really don't know why Buds gets so much hate. I went in today, on Sunday November 19th, and had zero problems. Phenomenal selection of handguns and long guns as well as cases and cases of ammunition. Let's talk price. . . . Right on the market price of EVERY gun I grabbed and I grabbed 30+. I'm sure some of the used stuff may be different but the brand new ones I held AND bought were all spot on. I will also add Buds is 100% more fair on their prices than SMKW next door, their prices are stupid high. As far as the service goes there was one rude employee but that one person doesn't define the other 4 gentlemen that assisted me and ended up making 4 sales that day between my family and I. I live more than an hour away and don't get down there much but when I need a good selection to choose from I know Buds will have something that peaks my interest! read more

Buds Gun Shop & Range - Handgun boxes - Gun/Rifle Ranges Near Me - Sevierville, Tennessee

Would never do business with buds guns again; ordered 2 revolvers from them and after 8 days of not shipping was advised that they no longer shipped within 7 days. Of course I cancelled but got charge 10% Buds guns is a scam; with what they do and how they handle people read more

Advertised price was $690. Was charged $734 but didn't notice it until after it was received by the FFL. Called CS and was told $734 was the advertised price. Total lie! read more

Fairly disappointing - Customer service does seem lacking. Employees standing in circles (my visit was Friday, July 28 in the afternoon). Not very helpful in ammo selection. I went to pickup a Chiappa handgun. The odd fellow behind the counter told me to be sure to put "hash" marks in my phone number while filling out the federal form (on tablet). So i proceeded to put the # marks in which didn't work because he meant DASH marks, so here is pretty much the hallmark of the entire store - barely qualified. Thanks again corporations and executives who are clueless and/or don't care. read more

Don't bother trying to contact the online store. Tried numerous times and entered the information on my account and each time I was told information doesn't match what's on my account. Even though I was reading the information. Haven't received the item yet and hopefully that arrives without any issues. Request a call back via live chat last Friday at 4:25 and I'm still waiting. During my live chat conversation today I mentioned that and didn't even get a response. I'm thinking about making a trip to their location and speaking with someone. This is a terrible form of customer service despite all the positive reviews. Apparently none of the reviewers tried to contact them. read more

Walked in looking forward to my visit given all the positive eperiences online everyone i associate with has had. And they are well known for their good deals, WRONG! The guy behind the counter was at minium kurt and dismissive. I am truly sad i was looking forward to the experience . I totally agree with "Steve . S " Here is a excerpt . He hit the nail on the head !!. see his review. "After being a regular visitor to the Buds website for years I was excited to finally be able to visit the brick and mortar version on the way back home from vacation. Well the next time, I'll just be driving on by. You open your shop in a transient city/ tourist hotspot you'd think you'd have your staff better trained on the process of shipping a pistol for a potential buyer" And above all customer service! The misses was nice enough to endulge me.and after me talking it up i was hoping she would like it too... im ashamed i made her endure the trip here. Apparently in Buds case ,online sales dont translate to a good business model when it comes to brick and mortar. Also seemes like they tried to go for a executive feel with fireplace and leather couches but fell short. Must be a champagne desigin and a beer budget. Place feels sparce and cold. Top that off with poor service no thanks. read more

Buds Gun Shop & Range - Cold ,sparce, hokey t- shirts with their name on it . - Gun/Rifle Ranges Near Me - Sevierville, Tennessee

Nice place, helpful salespeople but not overly helpful if you don't need any assistance. In-store ammo prices (Lexington Ky location) are competitive. Great selection. Worth stopping in. read more

I picked my used Walther PPK/S up locally today. Ordered on 7/11. 2 day shipping took 4 days. Shop owner opened the box and while the condition was good, it had COMPLETELY DIFFERENT GRIPS than what was depicted in the photo. The photo showed the stock grips, these are brown walnut and they just look plain weird and quite frankly, stupid. This is 2023. Literally everyone has a high-quality camera in their pocket. If you're going to sell a used weapon (especially one that does not resemble the stock item in ANYWAY SHAPE OR FORM) it would be a good practice to take a quick snap of the ACTUAL gun for customers to look at. Now I have to use the discount I got for buying something slightly used to get new grips. I should have just bought a brand new one locally. The transfer fee ($70) and the cost of stock grips (about $75) put me right back at the cost of a new gun AND I could have had it in hand almost 2 weeks ago. Just a poor overall buying experience. I'll never buy a used Bud's gun again. I got BAIT AND SWITCHED. Yes I said it... BAIT AND SWITCHED. read more

Buds Gun Shop & Range - Gun/Rifle Ranges Near Me - Sevierville, Tennessee

Indoor gun range with automatic target pulley. Modern and well run. Ammo, rental guns from pistols to full auto rifles. Many styles of targets to choose from for a dollar. 1/2 hour or an hour to shoot. Reasonably priced. read more