Tom, the Manager at Toni and Guy, Southend, cut my hair yesterday for the first time, and it was…read morethe best cut that I have had for 10 years! The whole experience was calming, efficient, and very customer friendly. Tom went out of his way to make me feel comfortable, and at ease, and LISTENED to what I wanted and did it perfectly. FIVE STAR experience, and I will certainly be going back. Chrissie E.

I went to my local Toni and Guy for an Easter treat blow-dry. What a waste of time and money…read more My stylist dried my hair as though it was his first blow-dry. My hair looked diabolical and could have done it better myself. I don't have £25 to throw away.

I went to Taylor's a little while ago with hair that was looking pretty sad…read more Chris took so much time and had endless patience with me, before transforming my hair from lack lustre to amazing! I love my shorter sleek style with a fantastic base colour and gorgeous warm highlights. All of the staff were warm and friendly. Nothing was too much trouble, I won't be going anywhere else now.

Got a deal on groupon for cut and full head colour. Vicky was the lady who did it and I was very…read morepleased with it. Called today to book in again and told that I can have same deal :-) great! I asked for this Friday and was told that Vicky is on holiday. "That's ok" I say "I'll have another stylist" "No you can't" I'm told "it has to be Vicky but she's away, or you'll have to pay full price" Bearing in mind that Vicky is a senior stylist and I wasn't bother about having a beginner or anything in between! New girl on phone was very polite but the receptionist in background sounded so grumpy. I am away on holiday the following week so there was no movement for me, but they were not willing to offer me another stylist as one was on holiday... Wow what great customer service!!!

I got the worst service I've ever had this morning. The girl doing my hair just seemed…read moredisinterested in her work. Her attitude was so poor in fact that I was left feeling angry I didn't just get up and walk out. She was dressed in such a scruffy way that I should have expected it to be a shambles. I didn't get my "massage" during the hair wash, she left me for over a minute to go change the music in the salon. She couldn't stop scratching and fiddling around her nose. She keeps digging into my skin with the comb, she tugged one too many times on my hair with her tools. She couldn't even hold the mirror up properly at the end to show me the finished hair. To too it off she cut me off mid question about styling it to tell me she's going to get my coat! What am outrageous experience. Unfortunately I think this experience is down to the individual and not the salon. As I looked across the salon I got smiles by friendly staff. What to do.... Probably won't give them another try.

A* customer service, luxurious salon experience boasting a team of highly talented hairdressers…read morewith their finger firmly on fashion and modern trends. Extremely competitive prices for such an upmarket salon - definitely worth a visit!

The customer care is good and the staff are pleasant. However I have had my hair coloured there…read moretwice and each time the colour has washed out after two washes; within a week of having it done five weeks of growth becomes visible. It is inconvenient and seems a complete waste of money. I have had exactly the same thing done at different salons and the colour has lasted perfectly. Therefore there must be a problem specific to Mack. For this reason I would recommend getting your highlights done elsewhere.

Mack is a fantastic salon and the staff are wonderful. I have been going there for the past 4years…read moreand have never thought about going elsewhere. All my services have been to top standards and I've never had to complain once. Its such a brilliant vibe when I'm there, from the consultation, to the massaging chairs at the backwash, to the end result. Even when my regular stylist is away I can always rely on another with there great knowledge, they seem to be well trained.

I have had my hair cut and coloured in this hairdressers for the past 5 years. The service has…read morealways been excellent as they have always looked after me. They offer a variety of drinks for you to consume during your appointment from the usual Tea/Coffee to wine and beer. I have always been pleased with my hair although the cost is in my opinion expensive. My colour and cut usually cost me approx £50 - £70 depending on how much colour I need. This hairdressers is situation near Gravesend Station and until recently took up two shop spaces. However they have recently rented one of their shops. The only downside to this hairdressers in the turnover. I have my hair treated every six months but usually see a new hairdresser as the previous one had left. Howwever, in my experience this seem to be the case in a lot of hairdressers.

Went again today with an appointment with Sam was not disappointed at all cut colour and blow dr…read more Brilliant as always Sam always has a way of making everyone feel special Highly recommend him, as I have said before from the moment you walk through the door everyone makes you feel welcome

i wouldn't go anywhere else, want to look different and go where the best of the best go but don't…read morehave an attitude, or the price tag - this is the place there not just no, they are the visonary of hair, but don't worry, you can go as daring or as safe as you wish, but they have the tallent to give you what you want Every time i've ever gone anywhere else (as a must due to travel) i'm always disspointed as none of the top names have ever comparied I've recommended friends and family to here and always they go back time on time....wow I really should have started up a loyalty programme ;-)

This is an amazing hair salon. The staff are professional, fun and above all really talented…read morestylists. It took me a while to find a salon like this, somewhere I feel comfortable, relaxed and know they're always going to do a great job with me hair.

Staff so friendly and professional. If you are looking for a haircut blowout or color....this is…read morethe place to come.

Great salon for having your hair done the way YOU want it done and not like the hairdresser wants!…read moreAll the stylists are friendly and while you are having your hair done relax with a cup of tea or coffee and a biscuit. Your treatment will be relaxing and at the end of it you will look and feel fantastic!