I have been a customer of jarrells auto repair for many years and my dad before me..I can always…read morecount on them to fix the problem not only in a timely manner but I trust my vehicle when I drive away. They treat me like I'm family and makes me feel valued and respected, thanks so much to Stacey and Aaron and pops.. Taking care of me and my families vehicles and never taking advantage like I've seen many other shops do. You guys always have the right mind set to accommodate your customers and we appreciate it!!!!!

I came from out of state to buy a used car at a Kokomo dealer. I knew nothing about the area and…read morepicked out Jarrell's based on other's reviews. He inspected and evaluated my car and answered all my questions. First rate treatment for a first time customer who they knew would probably never be back. I bought the car with confidence and drove the six hours home without any problems and thank Jarrell's for their assistance!

bought car, is great! Very unique area. Nice people. awesome service. they are very nice people…read more The people give out awesome cars and they don't lie. and they are just so awesome and nice

They lied to us saying we were forced to buy a very expensive warranty in order to secure a loan…read moreonly to find out the loan company never required that. On top of that the warranty company they were working with (for kick backs) is a shady waste of money. The car they sold us lasted 8 months. These people are con men and cheats! Spare yourself, don't but here.

He was super nice very friendly. He told us all about the vehicle and did not tell any lies. I…read morewould buy from him again and recommend everyone to check him out before you purchase.

Tony was amazing to work with! He was very straightforward and honest about everything, and he was…read morevery great with communication! He worked with me to find the best possible deal, and I couldn't be happier with how things turned out. I would recommend everyone to work with Tony, and I will spreading praise by word of mouth to my friends and family as well! I would rate higher if I could!

Genuinely wanted to help they were cool to talk to and it felt laid back in general i highly…read morerecommend:)

We have always had a good experience here at Mike Anderson. This last purchase makes our 5th car…read more Don and the crew have always made the process easy and painless. Great company with great people giving us a great experience!

The team at TNT is fantastic! I saw a 2009 HD V Rod on…read moretheir website and called to get additional details. I spoke with Kyle U, who he was very knowledgeable about the bike. I told him I was 200+ miles away in Columbus Ohio and he assured that TNT did plenty of out of state business. His knowledge and professionalism made me feel at ease with the upcoming process. I filled out TNT's credit application and had an approval within 1/2 hour. There was no BS, no gimmicks just here's the rate, monthly payment and down payment needed. I reached out to the local U-Haul in Kokomo and rented a motorcycle carrier one way. Hands down one of the best vehicle shopping experiences ever! The team at TNT is world class! Harold C.

I would rate less than 1 star. I bought my child a first car and spent 5k 6 months ago. It is a…read morelemon. Replaced body valve more parts now needs a whole new transmission. Check car fax. Car was wrecked before and was not working right after a few months of buy. Dont buy from Sims

A deplorable car lot. The dealer's will tell you anything to sell you a car. And the car will be…read moreable to do a test drive and get you home before blowing up. I purchased a vehicle which after 2 days at home with it, blew a head gasket. The cars they sell are rigged to only last you as long as needed. Don't buy anything from these sleezy car salesmen.

Having your car totaled and suddenly needing to find a replacement is a frustrating experience…read more After narrowing my search to Honda Accord Hybrids, I found a few options around Indianapolis and Greenwood (within about a 25-minute drive). However, one listing at this dealership in Kokomo stood out. Since I didn't have a car and my only option was taking an Uber, I was grateful they were willing to work with me. Kylun Scott was amazing from start to finish. From our first conversation, he responded to my text messages very quickly, answered every question I had, and provided all the information about the car, including the vehicle history and reports. He was knowledgeable, professional, and never made me feel pressured. He even brought the car from Kokomo to Indianapolis so I could take a quick 10-minute test drive before driving it back. That level of customer service was the first sign that this dealership truly values its customers. After comparing the other local options, I decided this was the best car for me. I made the trip to Kokomo, and the team had all of my paperwork prepared in about two hours, making the buying process smooth and efficient. One suggestion for future buyers: if possible, bring a cashier's check instead of a large amount of cash. I ran into a minor inconvenience during the cash verification process. Also, I want to clarify that Kylun was **not** the person who sold me the tire and wheel insurance. That was handled by another supervising agent during the finance process. Based on my experience afterward, I would recommend carefully considering whether you need that coverage. I've called several repair shops around Indianapolis, and none of them accept this particular tire and wheel insurance, so it hasn't been useful for me. Overall, this was a great dealership experience during a stressful time. Kylun Scott went above and beyond, and I highly recommend asking for him if you're shopping for a vehicle. The only downside for me is that the dealership is about an hour away from where I live, so I'll probably have my routine maintenance done closer to home. Other than that, I'm very happy with my purchase and the outstanding customer service I received.

Had warranty work done on my '18 Pilot. Dropped it off early, they started working on it early…read more Sound investigated while it was there, they were great to explain how my individual warranty worked so I didn't come back to a bill I wasn't expecting. Anthony kept in contact so I knew what was going on and the status. Great customer service!

On March 23rd of 2023 my family purchased a 2012 Chevy Traverse with 115,000 miles from Adams Auto…read moreGroup in Kokomo, IN. According to our research, the main concern with this model was ensuring the timing chain was replaced at around 70,000-120,000 miles. The vehicle advertised, "BRAND NEW TIMING CHAIN!". We took every bit of money we had, $4,562 and took out a $4,000 loan from a 3rd party to pay a total of $8,562. On July 8th of 23, the vehicle lost all power (reduced power mode) then died. We had it towed to Adams to see what the issue was. Their service department declared it was the timing chain that broke and caused engine damage. They did not charge us and after a couple weeks they said they had "fixed" the bent valves and damage caused by the timing chain, and replaced the timing chain. We received the vehicle back and it had no, "check engine", light on and ran. We discovered the vehicle was leaking about half a quart of oil every other day, but could not find a leak anywhere. I took the vehicle into Adams again to see if they could fix it. They said they were sure they found the issue and needed to drill some kind of hole in a part of the engine to fix it. They charged us $300 for the service. Whatever they did, it didn't fix the issue and still was losing oil somewhere. We religiously made sure to check and add oil accordingly every time before driving the vehicle. On about March 18th, the vehicle lost all power,(reduced power mode) and died the exact same way it did when the, "BRAND NEW!", timing chain broke the first time. A week after towing the vehicle to Adams, they said the vehicle needed a new engine and was, "locked up." They said they found an engine with 105,000 miles on it for $2,000 and they would charge $3,000 for the labor to fix the vehicle. I still owe over $3,000 on the loan. I can not afford that and asked what they could do for me to trade it for something else. They offered to put only, $1,000 towards another purchase. I could not afford any of those options and opted to just have it towed home. On top of everything else, they refused to release my vehicle until I paid a $103 "Diagnostic fee". I asked for a print out of the diagnostic they ran and they were unable to produce it and admitted they didn't do anything but find out the engine wouldn't start. After doing more research, vehicles that have a timing chain break usually need a new engine because the damage done to the valves and other components can never be completely fixed and will eventually cause the engine to lock up from friction. This entire situation arose from either selling a faulty timing chain in the first place or some service error upon installing the timing chain. Please, Beware of this car lot and spending your hard earned money here.

We walked in interested in a mini van for our growing family. Eric quickly asked how we were and…read morehow he could help. The van we were interested in had been sold, but he pointed us towards another which was a new arrival. We loved it and he made getting the loan and the whole process very easy, even for a first time buyer like myself! Great prices and even better customer service. We'll definitely be back!