The service department (not sales) is absolutely horrible. I have a Chevrolet Colorado with 5,000 miles on it. Broke down 3 weeks ago. It's been in the service department since then. I've called and left voicemails 3x and never got a call back. Not even sure I want it back at this point! Is it a lemon to be having a major breakdown at 5,000 miles? I do have a loaner to drive thanks to my salesman but, they did not want to give me one. They suggested I rent a truck from Enterprise "for a few days". At this point I would be $2000+ on a rental. They suck!! read more

Part replaced a few months earlier needed to be replaced. Dropped of vehicle Monday morning as scheduled. Called service around 4:00 and was told that the work had been done and they just had to finish paperwork and do final driving inspection. I reminded them that they would need to send their shuttle vehicle to pick me up to take me back to the shop. Left three messages after 5:00. Finally got ahold of someone in sales at 5:50 who told me that the entire service department left at 5:00, leaving me to find my own way home. read more

I can't say enough good things about Erik's service department. Both our 2017 Yukon and 2016 Camaro RS have been serviced there. Very professional and great customer care. No place is perfect, but the staff at Erik's service department definitely strives for it. Proud customer. read more

Troy and the team wasabsolutely great. Made the process simple forme. My truck looks great. They listened to my needs and kept me informed. You can certainly tell they put customers happiness first. Won't ever go anywhere else. Thanks so much guys. Eriks collision center will get it right fir you. Don't bother going anywhere else. Ask for Troy read more

I had previously taken my vehicle to a dealership to have some mechanical issues looked at not once but twice, with me picking my vehicle up just to have the same thing occur again. I called and spoke to Sandy and she was wonderful and got me on the schedule. They were able to look at my car and realized the previous dealership didn't insert the part in correctly. They only charged me for the diagnostics and they put the part in correctly. I would definitely go back! read more

Was told I was a liar because I was guaranteed that the 1700 part I bought would fix issue but it didn't. Mike service manager is a rude non customer service person. I am never going here again. I would suggest you don't either. They don't call you when ur supose to get answers about your car or honest about what's going on. read more

Eriks Chevrolet - Car Dealers Near Me - Kokomo, Indiana

The absolute worst experience I've had with a business hands down in my life. I've wanted to give these guys a chance as there was an expensive repair with my truck I was expecting. 4 months later and I'm taking the truck back in weekly with more issues from the initial repair. The service department runs a masterclass on incompetency and loves to throw an unexpected charge on your bill whenever they think they can get away with it. I beg of anyone reading this with all the sincerity I have left, to never do business with this hell hole or the rats who are employed their. read more

Very expensive..... I'm on my 3rd set of brake pads because they can't find the right ones.... Dealer rip off.... read more

Eriks Chevrolet - Car Dealers Near Me - Kokomo, Indiana

Mark and Kelly B. Are a great team!! So helpful, friendly and fast . Was out on the road with my car in a flash. .. VAROOOM! thank you Ericks!! read more

Eriks Chevrolet - Beautiful car!! - Car Dealers Near Me - Kokomo, Indiana

Went in on Friday evening before closing they ran to get my leak fixed immediately and all other places in town were gone for the weekend I'm very impressed!!! read more

I have all of my auto service done at Eriks and they do a great job. Dennis, Phil and Leslie are very helpful. read more

Eriks Chevrolet - The service department added new signs to let customers know which side is clear. - Car Dealers Near Me - Kokomo, Indiana

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Nice selection. If you're traveling any distance to look at a specific vehicle like I did, make sure you call first to ensure the online price is correct. Drove over an hour to buy-not look at, not kick the tires- a truck I saw online only to be told the online price was wrong. There's 2-3 hours I wish I had back on this nice Friday afternoon. The salesman had it right when he said "I understand that leaves a bad taste in people's mouths". It certainly did me. I'll never be making this mistake (or drive) again. For what it's worth, the two gentlemen I dealt with were friendly. I wouldn't even recommend not coming here (although I'll be taking my money elsewhere) but if you see something you like on their website, I recommend a couple-minute phone call before you waste a few hours of your day. read more

Very Nice people. I trust them. Big statement about a car dealer :) They have always been friendly and helpful. The owner Tom, seems to be always there, making sure everyone is happy with the service. read more

If you need your car worked on GO ELSEWHERE!! Took my car in for shaking and pulling to left. They said it was an alignment and I needed tie rods. Paid for that...picked it up and had the same problem!! Took it back and they said it was my tires!! Couldn't they tell me that the first time?? I was fuming! Took it elsewhere for tires and I will never go back. Im not even sure now IF it needed tie rods! STAY AWAY. They ripped me off enough read more

We had purchased a Chevy Tahoe and were visiting from out of state. The staff was quick to assist with our problem even though we were not an Eriks Chevrolet customer. They treated us well simply because we were part of the Chevrolet family! Everyone was so helpful and friendly. The repair was efficient and affordable. I even had the pleasure of meeting Mr. Erik himself. I would definitely recommend Eriks Chevrolet to my family and friends in the area. One of my first cars was a Chevy then I had an assortment of vehicles before returning back to Chevrolet. Love, love my Tahoe! Thanks again for the outstanding service! read more

My wife took her 2014 Malibu for an oil change and tire rotation. The service was performed perfectly, but my complaint is that since the car lease was initiated in June 2014 the service was not covered under the 2 year covered service program. It was 2 weeks late from the 24 month coverage date. It would have been nice if Chevrolet or Eriks would have sent out a postcard in the month preceding the expiration of the service program, telling my wife that free service expiration was approaching.. This would have saved us a $40 plus expense because she would have brought it in under the covered service program. It would not cost Eriks Chevrolet any profit to send out early warning postcards and would increase customer satisfaction. read more