We are a property management company with over 300 rentals from Ft. Collins to CO Springs, and I…read morewant everyone to know this company is solid and I highly recommend them. Their pricing is fair, their communication is excellent, and they are our go-to appliance repair company from here on out. They didn't ask for that, and they probably don't even know that, but they just simply have earned it by taking care of us and being consistent. We are only as good as the vendors we use and I'm so happy we started using them. Do not hesitate to call them!

I would not recommend this company to anyone. Will came out to service my dishwasher on 2/17 and…read moreperformed "labor" to my dishwasher without even letting me know what was wrong with it.. I was sitting in the same room so there was no excuse for doing this. The "labor" he performed was documented as "adding extra barrier to splash guard". He added tape and charged me $30 for performing this labor. Never showed me anything that was wrong, told me the tape was warrantied for 90 days again, after the "labor" had already been performed and I was required to pay the additional $30. First time running the machine again, the error is back, nothing was repaired and yet I was charged for this "solution". Very disappointed and the labor fee was not reversed or credited although this action was frowned upon by the manager. I was told it would be "coached". Unprofessional entirely.

My dryer was making some loud screeching noises, and when I called him he was very professional and…read moreprompt about getting me scheduled. The work took around an hour - needed new bearing wheels and belt, and showed me that the noise was likely coming from a metal object that had gotten stuck in there somehow (dryer is about 10+ years old). Very courteous during the visit, and even showed me what he was doing along the way, pointing out things I could do on my own to help keep things going in the future. Will gladly call Doug again later anytime I need appliance repairs.

Doug was responsive and on time. He wasn't able to fix our…read moreappliance but he tried. Only thing I'd say I didn't like was we were Told the charge to come out was $85 and when he left he gave us a bill for $100. ‍ So you might clarify before hand on what the call charge is.

Five stars isn't enough!…read more Three days before the Fourth of July, our outdoor barbecue completely failed, and we had over 30 guests coming for our holiday celebration. I thought we were going to have to replace the entire grill. Promise Appliance truly lived up to its name. They rearranged their schedule, came to our rescue, and essentially rebuilt our barbecue for a fraction of what a replacement would have cost. A special thank you to James Ferguson, the technician. He was knowledgeable, professional, and determined to get everything working again. His expertise and commitment were outstanding. More importantly, the entire team at Promise Appliance demonstrated exceptional customer service. In a world where great service can be hard to find, they exceeded every expectation. If you need appliance repair from a company that genuinely keeps its promises, I highly recommend Promise Appliance. They saved our Fourth of July celebration, and I couldn't be more grateful.

I had a wonderful experience with Promise. My washer was fixed pretty quickly and the technician…read morewho did the work really knew his stuff. I'll definitely be trusting them again with any future issues.

I had waited three months to repair my sewing machine during the Covid shutdown. I even bought…read moreanother machine but a Singer just isn't a Pfaff under any circumstance. A friend suggested Mr. Repair and I'm glad she did! I dropped off my Pfaff on a Friday. I received a voicemail with the issues and a quote the following Tuesday. I thought it was a timing issue but I was wrong. He repaired the machine after I approved the charges. I was pleasantly surprised it was LESS than I was expecting AND that it would be ready the following Friday. That is excellent SERVICE! One week turnaround? Awesome! Great communication? Check! No hidden fees? Check! He also suggested using a different bobbin (metal vs. plastic) and left a fabric sample with stitches of each to show the difference. I was able to finish three baby quilts for my little sister and it purrs like a kitten once again! Just in time for an early Fall. THANK YOU!!!!!!!!!!!!!!!!!!!!!!

Steve is very kind and considerate. He was able to walk me through a simple part reattachment over…read morethe phone, saving me a 100-mile one way drive. He declined any payment for his time. Hard to find kindness like that these days!

I called every sewing machine repair place in Denver to get a quote for what I thought might be a…read moretiming repair. All quotes ranged from $80-150 except one. John has been in the sewing machine sales & repair business for a really really long time and knows his stuff. While he doubted my problem was a timing issue by my description over the phone he said that estimates are free and if it was the timing it would cost about $30 to fix which was a welcome change from all the other price quotes I was getting. His phone manner is a little surly, but be patient with him and he'll be good to you. I couldn't be happier with the outcome for his above and beyond service. Although I don't know if he'd like that I am sending more customers his way as it sounded as if he had his druthers he'd be retired by now.

I bought my machine at this place, and I couldn't be happier with the services. I will admit that…read moreJohn has an unusual manner, but he is extremely knowledgable, and he will give you his honest opinion about which machine is most suitable for your needs. He walked me through the basics of how to keep my machine clean and how to do some very minor repairs on my own. Overall, despite his odd manner, I am really happy that I bought my machine from this shop.

He fixed my front load washer because the rubber boot was leaking. Super fast repair! Fast response…read moreand friendly! Will use again

Really poor charged 185 to check then wanted 900 to clean. All I wanted was to be able to turn on…read morethe grill with ease. Do not trust would not use them again

Called KKA and left a voicemail on his cell yesterday evening as our washing machine stopped…read moreworking. We texted back and forth later in the evening and he came over and fixed it today. He took time to properly diagnose and fix a leak too, correctly ruling out a few more expensive possibilities. Good work, price and fast service. Highly recommend.

i called kevin on saturday @ 11:30 because my ice maker fan had quit. he was in the middie of a job…read morebut took the time to talk to me and find out what was going on with my ice maker. he explained what he thought it was and said he could come by later and take a look. in the mean time i tried a couple of things kevin had suggested and sure enought after a couple of hours the fan started turning. he said to do a quick defrost with a hair dryer and see if that fixes it and it did. after a few hours i was enjoying my favotite beverage with ice. thanks kevin for the help, you made my day. you are # 1 on my top 10 list

Quick to respond and did a great job! Will hire again. Was…read morevery friendly and recommended great solutions

Danys was called to repair my dryer at a rental. He said the heating element had burned out, due to…read morethe tenants not cleaning the lint filter and assured me that fixing the dryer was better than replacing it because the older models lasted much longer then newer ones, and that he was replacing all of the parts that could break, leaving the dryer essentially new. I paid him nearly the cost of a new dryer for the repair. Within a few months, the dryer was broken again. He came and replaced a burned out fuse. When I asked if he replaced it in the first repair, he said no. Contrary to what he had communicated previously. Within a month, the dryer broke again. He said it must be a clog in the vent line, and that it didn't make sense to repair the dryer until it was fixed. I paid $350 to have the vent cleaned, and it was not clogged at all. Danys returned to the house to find the issue was the fuse again, but did not have any answers as to why the fuse would blow again. He stopped answering phone calls and texts, and left the dryer broken. To top it off, he spoke with the tenants and created more of a problem. Horrible. I paid him and the vent cleaner more money in repairs than a new dryer would have cost.