4.5 stars. I am still salty that Alamo no longer allows you to pick your car but I got an AMAZING…read morecar from them. Got the shuttle from the airport, arrived tired and ready to get on the road. Gave my credit card, ID and other items to them and was signing the paperwork getting to a car and on my way. The check out at the booth took a while (person in there was writing something on the brochure but did not explain anything about it) got on my way and it took a few minutes to adjust the mirrors and get it the way I wanted. The car I got had low mileage, amazing handling, great gas mileage. It is a car I would never in a million years have picked to drive but after driving it I really want to buy one! Kept the car the whole time I had it scheduled for. took it in to drop it off and it was an easy process. The guy checking us in was super friendly and happy to hear we enjoyed the car. Emptied the car of our stuff and went to wait for the shuttle. The shuttle came by, got us to our airline at the airport. The driver on the way from the airport to Alamo was super nice, giving us dinner recommendations, helping with bags. The driver from Alamo to the airport was less so. No chit chat and no help with bags. Not necessarily bad, just a different experience. Overall a positive experience and I would rent from here again.

Our flight got diverted to St. Louis during a weather delay over July 4th weekend, with a…read morereservation booked for O'Hare. Alamo confirmed by phone that switching pickup to St. Louis and drop-off to O'Hare would be fine given the weather delay. Showed up to the St. Louis location and got a completely different story from an employee named Robin -- rude, dismissive, and visibly annoyed that we'd interrupted her personal phone call at 3am. She refused to honor what we'd been told, tried to force us into a brand new reservation that only let us return the car to St. Louis (defeating the entire purpose), and wouldn't listen to a word we said. Ended up stranded at the airport for 18 hours with zero help. It got worse: when we finally got to O'Hare, our reservation had been locked and falsely marked as "car already picked up" -- apparently something Robin did on her way out. A manager had to manually clear it before we could get the car we'd already paid for. The O'Hare team was fantastic and saved the whole trip -- no complaints there. But the St. Louis location and this employee specifically are a disaster. Do yourself a favor and rent from literally anywhere else.

I waited in line for 5 minutes then the check in process was easy and quick. My rental vehicle was…read morein front of the building and it was clean and odor free. When I returned the vehicle the return process was quick and easy. I waited 2-3 minutes for a ride back to the dealership. Excellent service!

Rental car was great but when I returned it, the posted price for them to fill the gas tank was…read more$4.40 (current price is $4.04) but I was charged $6.78 per gallon! I called the next morning after I got my invoice email and the employee acted like it was no big deal. They did refund the difference but it's concerning that they acted so casually about it. That's over a 50% markup from the posted price! I'm wondering how many others have been overcharged and didn't realize it... won't be using them again.

Just a quick shout out to Tracy, one of the shuttle bus drivers, for the friendly conversation on…read moreSaturday night. Traveling can often be exhausting and the last thing one wants to do is wait 15-20 minutes for a shuttle bus to get their rental car. Saturday night when I arrived and walked out , there were actually 2 shuttle buses waiting ( which is not the norm). I simply walked on the bus and we were off to the lot. We had a great conversation about working at National, as I had previously worked for them at the corporate level 30 years ago. She was very pleasant to chat and made me feel appreciated as a customer. Keep up the good work STL!!! Amber

The National Car Rental team at the STL airport location always does an outstanding job! Special…read moreshout out to Manager Colton Sieving who went above and beyond to help me this past week! Thank you, sir! National will always be my GO-TO rental car company because of service like you provided. Reggie P.

Recenttly, on June 7th, I had a minor accident and needed a rental. Regetfully, I chose budget…read more When I arrived to pick up the rental, everything seemed to go smooth. The gentleman helping us was nice. He was one of the managers he got me into a Hyundai Sonata. Seemed perfect for my use. During the paperwork he told me that he "hooked me up" with the managers package. After my questioning, he explained if anything went wrong with the vehicle I was not liable. He said it would take the place of the regular insurance usually purchased. Although I appreciated it, I chose the other insurance also. Kind of like a stacker in case something unheard of may happen. Everything seemed fine. He told me he could take it in to vacuum it real quick if I would like. As I looked inside there were a few stray grass clippings but I didn't need it spotless. Just get me to and from work the next few days. So I drove away in my Hyundai a happy man. 2 days later I heard word in my car. I called the customer service number as it was after hours. I explained I could drop it off in an hr or 2. But asked since it was after hrs if I would already be charged for another day. "Depends". Was the answer I got. Do I asked how so? She said well if It was due back by 6 the you will be. But if not you won't. II told her if I'm getting charged for another day I'll just keep it another day. "Well you're going to pay extra" she stated. I'm aware, but since I'm already locked in to the extra day being as it's 6:15 now, I may as well just keep it. "Well of it was due at 6 you should just drop it off now" she added. I said well thank you but I'll go ahead and get my moneys worth and keep it "that's fine but they may charge you more if it was due in and ur late". I said so because I'm late they are going to jack up the price? "Ya they can". I said well if they are I'll bring it back open what price does it show? "Well idk I can't see it on my computer you won't now till u get the bill". Well then, I. Was getting kind of irritated now, I I'll still have to pay it so again I'll keep the car "fine' she says and I hung up. The next evening I headed out with my mother behind me to exchange cars. I told mine to the carwash and vacuumed it. Even the trunk. And then drove to Arnold. I stopped at the closest gas station to the rental place and told them inside needed to fill up but didn't know how much it would take. He said just pump it till it clicked. So I did. I went back in and paid at register, thanked him and left. I thanked my mom for the assistance and following me. She had actually used her credit card because all I had in me was a debit card they won't accept debit. I walked inside to another gentleman who said you dropping off,! I said yessir. Do I l I'm eft. I was fine until 5 days later. My mom called and told me on her credit card for those 3 days she was charged $765.00. . After contacting them for 3 days I reached someone who asked for a lot of info llleading me to eventually call with my mother now on day 4. I had to call with my mother on the line. I asked the gentleman when they closed. He told me 9pm they closed at 7. By day 5 I knew I was getting strung around. finally reached them The lady then said she would email a decision in a few days. S days later mom calls again. They charged for me being the driver her the cardholder. . My mom then explained again about the mgr the hookup etc. The lady told us she would look into it again and see what could be done.. 3 more days passed. We got another email. This time a different manager. L. She then started it was actually because I didn't gas it up before dropping it off. My mom told them which gas station I went to , what time, even a description of the person working as I remembered. I added on there if they needed proof I could be seen on the stores camera I'm sure on that day and time getting gas and dropping it off. Yet once again the new manager stated she would ","talk to the gas statíon and get back to us. We are now on about day 10 of verbal disagreement.. A 3rd email from yet another different manager. ----see a pattern forming here??......the last email now stated after investigation it was a fee for not vacuuming when I returned the vehicle.At this point we were done. My mother and I demanded pics of the vehicle when they accepted it to show us what proof they had of a $450, vacuum job that needed to be done It has been 4 days and we have not heard back from themb Just simply a crooked company running shady corrupt business in our turn of Arnold Mo Iif you Google the same situation, it shows up as a scam with numerous others telling a very similar story.! I will not let this go!

Tyler was absolutely amazing! Got me in a great car, fast, even picked me up. Just really can't say…read moreenough good things about my experience at budget with Tyler.