This Budget Rent A Car is located inside the Plattsburgh International Airport, a tiny airport which is only considered international because it flies to Canada, and it is most frequented by those who live in way upstate New York, or Canadian from Montreal and nearby. I had a flight from the airport back to Florida, and picked up a rental car there earlier in the week.
I will start with the not so great stuff. Since this airport is so tiny, the counters really aren't staffed. At the time there was one employee working the Avis and Budget counter, and when I arrived he was no where to be found. To be fair I was just picking up and not coming off a flight, so they are probably more diligent about being at the counter when they have a flight coming in, but still my reservation had my pickup time. To remedy this staff situation there was a sign to call the employees cell phone to let them know you need service. I called and there was no answer. I waited a few more minutes and called again. This time the employee picked up and informed me that he was in the lot finishing cleaning out a car and would be in in about ten minutes. I figured maybe he was cleaning the car I was about to rent.
After spending about 15-20 minutes waiting around for someone to help me at the counter things went much more smoothly. The employee arrived and set me up with the car. He was kind enough to offer me an upgrade and I ended up with a hybrid Ford C-max, which I was happy with as a had a decent amount of driving to do, so the gas mileage was a plus. He didn't pressure me into insurance I didn't need and even offered me a homemade Christmas cookie before I was on my way.
I had the car for a few days, and it was a great car at a very reasonable price. The counter was closed when I dropped the car off, but there is a key drop box. I had reserved and prepaid online about a month before my trip (make sure to google for coupon codes), and I was happy to find that there were no additional charges made to my credit card after the car was returned, although I was never emailed a receipt (maybe it ended up in my junk mail.)
If you aren't coming in off a flight come in expecting to be a little patient, because the airport is so small, and therefore staffing is pretty bare bones, but overall I was happy with my experience, the price, and the car, so I would rent here again. read more