Budget primer doesn't work here. Absolutely no 24 hour turning posted on window. Had to come back in am.

Wow! What a shock that there are nothing but terrible reviews here?!!!!! Rude employees, car windshield wipers not working in rain, cars dirty, staff very rude! No customer consideration at all! Not just this rental experience, this has happened the last several times renting at this location. Tire pressure too low, cars dirty was not filled with gas but stated it was then I was treated like I was being an inconvenience by asking them to change it in my contract! rude rude rude!!!! Did I say rude???? This location needs new management that holds employees accountable and treats their job like they give a crap about the customers! I sick of spending my hard earned money to be treated like crap! Get it together!!! Corporate budget needs to take over these clowns running this location!!!! Every single response is no, no no!!!! Refused to help me get my loyalty number on rental! Just flat out rude! And management is just as bad!! read more

Beware of shady business practices at this particular office! Everything with the standard car rental seemed on point: checkout was about 15 minutes, car was there and relatively clean, and it worked just fine for 4 days while we visited a relative in the hospital. The problem started about a month later when we received a letter stating that we damaged a tire and they would be charging our credit card an extra $131. We called Budget and were told that no damage was noted at check in so we would not be charged. A week later a charge for $131 still showed up on our credit card and we're having to dispute it. We will be going elsewhere with our business even though Budget is sometimes the lowest cost option. Saving a little isn't worth the headache of dealing with a dishonest vendor. read more

Waited almost 2 hours for our rental car reservation. Finally called to the counter and processed paperwork. Went down to get the car at the next rental desk and was directed to the wrong row. I pushed the key fob button and no response from the car. Turns out key fob battery was dead. They did not have a new battery. Car was filthy outside it was okay inside. Another customer was complaining about the filthy condition of her rental which was not cleaned and reeked of smoke. read more

Budget Rent A Car - Missing key slot cover. - Car Rental Near Me - Norfolk, Virginia

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I try my hardest to not leave bad reviews, and I always try and look for the good in something. However, this Budget deserves a ZERO star rating. Avoid at all costs! I made a reservation MONTHS in advance, and when arriving, it's like my reservation didn't even matter. THREE HOURS of waiting with employees who were so rude, that they provided zero help as to what had happened. Because it had gotten so late, I was almost told that I might need to come back tomorrow, and even if I showed up right when they opened, I'd still have to wait an hour or two. Never, EVER, will this location get business from me again. read more

the employees got a terrible attitude, they never have any cars, it's always a 2+ hour wait and they cars are dirty most of the time. and if you need a refund expect to make 5+ calls to people who aren't even in the US read more

Check your car before you leave and refuse to accept if not properly cleaned. Traveling with small kids and got stuck with a 50k+ mile car, poorly cleaned and smelled of cigarette smoke. Front desk staff say their only alternative for substitution is a mini-van, not at all similar to what was rented. Very dismissive and offered no reasonable solution. Customer Service line is absolutely useless as well and send you to other locations in the area that have no inventory or would not accept this particular vehicle because "it's too old and cannot be rented again" and said it should have never been available in the first place. Again, double check what you're being offered before leaving the lot, you'll likely be stuck with it! read more

This is the worst car rental experience I have ever had by far. I made a reservation for a car a month in advance, but when I went to Budget to pick up the car they said to take a seat and they will call my name when the car is ready. I waited 4 hours and the car was still not ready! When I went up to the Budget workers after the 4 hours they told me I was 16th in line. What is the point of a car reservation if the car is not ready when you go to pick it up? Lots of unhappy customers sitting and waiting around at the airport for extra hours. I go back the next day and people are still waiting for cars. Ridiculous place and the workers are extremely rude. The man behind the desk was very unhelpful and looked like he's been smoking weed all day. TLDR: AVOID BUDGET/AVIS AT ALL COSTS. read more

Absolutely the worst experience I've ever had. So far I have spent 2 hours waiting for my car. I've been told the wait could be 3-4 hours. I am not the only one. I fear there's going to be an uprising! No one can explain the process, nor does anyone care. I called customer service...again no help. At this rate I'm going to be forced to rent a hotel room whenever I do get my car because it will be too late to drive to my final destination. All of this for a nearly $1000 rental! Stay away! read more

If you set an appointment for 2oclock pickup, just know that that could take up to 3 hours to actually be ready and if you ask about it they will act put out. read more

Well we reserved a car a month ago and yet here we sit an hour later waiting for them to get a car. The gal at the counter did not care. I realize she doesn't make the reservations, but when I tried to ask a few questions about why this happened so that I could avoid it in the future she said "look I don't know. I just work at the counter." No we're sorry this is inconvenient. Nothing. read more

I will try never to rent from Budget at Norfolk again.. I've had good experiences at other locations, but not at Norfolk. The service was unhelpful. There were no cars! I'm done with them. I was able to get the pickup truck I needed from Hertz in just s few minutes. They're my heroes. read more

We regularly rent from budget so on a trip to Norfolk we didn't bother checking the reviews for this business. Big mistake. All the terrible reviews for this places are completely warranted. The business is understaffed so expect a long wait for your car reservation. It seems to be a smaller operation so inventory is limited as well. The car we got was fine but what really made us write this review was a charge for $125 for excessive sand. This excessive sand wasn't like we went to the beach and drug everything inside. This was just the amount of sand you'd expect if you walked on the sidewalk and then got in your car. We've received cars from budget in the past much dirtier than we returned our vehicle. The only thing we did not do is freshly detail it for them. Luckily we called customer service and after they reviewed the photos they agreed the excessive sand fee wasn't warranted and refunded it from our bill. Reading the reviews, this place routinely tacks on bogus fees to try and milk as much money out of you as possible. Save yourself a headache when in Norfolk and rent from someone else. read more

Remember in the original Jurassic Park movie, they go out on the tour and there are no dinosaurs. Jeff Goldbloom's character snarks "you do plan on having dinosaurs on your dinosaur tour don't you?" That is replaying in my mind as we sit for almost 45 minutes and counting because there are no cars at this car rental place. Really. To be fair, the people were good, no complaints with the actual people working to help us. read more

Absolutely the worst car rental experience I've ever had. I made a reservation with Budget a few weeks in advance, but when I arrived to pick up my car, I was told to "take a seat" and they'd call my name when the car was ready. I waited for hours with no update. The staff was also extremely rude and unhelpful throughout the entire process. I eventually canceled and had to Uber out of there. Terrible experience from start to finish I'm honestly shocked this location has any reviews above 1 star. read more

ZERO STARS. I've had my reservation for a month. I was on time. I was told I would have to wait three hours at least for my rental car. I've never had this happen before and I travel a lot. Will never use Budget and their companies again read more

I got charged 125 bucks by them because of "excessive" trash which consisted of a box and plastic bottle. Which probably took 2 seconds to throw away. I even asked the agent if he wanted me to throw it away and he said no that he would take care of it, had he said he would charge time 125 dollars I would if just taken it myself.....horrendous. I will never do business again with them read more

Zero rating! Waited over 3 hours for a car after reserving one over a month ago! Shameful!

I just rented a car for a week from ORF, and I'm not sure why there are so many negative reviews. I arrived last Friday, and check-in was extremely efficient. Francine, who assisted me, was very friendly and quick. I even received a complimentary upgrade! The car was clean, and the entire process took barely 10 minutes, even with a wait behind another customer at the counter. Last year, I also rented from Budget for a long weekend, and I didn't have any issues then either. I would definitely rent with Budget again. read more

My advice to anyone ever wanting to rent a car from Budget; don't do it! Had a reservation and checked in online, and was supposed to just go to the counter and pick up the keys and the contract; yeah right! Stood in line, finally made it to the counter, gave them my name, and the rude girl at the counter tells us that they would call our name. One hour later, together with dozens of other people waiting, we asked how much longer it would be, and we're told that until they call our name, however long it would take. Long story short, it took two hours until they finally called our name, and come to find out, some people had waited 4 to 5 hours to get their car, and the employees just don't give a flock! We were told that they just don't have the cars that you reserve, and they have to wait until they get returned! Nicely said, SCREW Budget Car Rental! Never again! read more

I rent a lot of vehicles, but this was by far the worst rental experience I have ever had. From the start, extremely rude and dismissive staff who were clearly put out by having to help the ONLY customer at the counter (me). The lady who processed my reservation was abrupt and clearly annoyed that she had to actually do her job. Once I got the key, I had to walk to the farthest spot in the garage to pick up my car, only to notice that there was damage on the front fender. There was no one in the Budget booth in the garage, so I took pictures of the damage and then dragged my luggage back into the terminal and to the counter, only to be told that since I had pictures I could dispute anything if there was a problem. I said no, I wanted a different vehicle or the damage documented on my rental agreement. She said there was not another vehicle available and I had to insist she document all of the damage very clearly. I schlepped my luggage BACK to the vehicle and when I got in, the "Service Hybrid System" alarm went off. At this point, I just decided to leave, but ended up having to listen to that alarm the entire time I had the vehicle. After I returned the vehicle, I received my receipt by email and noted that I was charged $47.17 for the "Fuel Purchase Option". I had very clearly refused that option when I rented the vehicle (and I returned the vehicle with a full tank!), but apparently the rude agent processed it anyway. I had to spend 30 minutes on the phone trying to get that refunded and as of now, am still waiting for the refund. Lessons learned: NEVER rent from Budget ever again. ALWAYS check the car carefully before renting (and take pictures and do a video walk around and insist any damage is clearly documented). ALWAYS check your receipt carefully for sneaky charges. read more

I reserved a car and paid for it. I got into ORF airport, went straight to the car rental area (before getting my bags). There was a line of people for Budget and many people sitting around waiting. It appeared to be a cluster @#$%. When I got up to the counter at 12:45 I was told they did not have any cars available and would call my name when the did. She did not have any ETA or approximate wait time. Had I not prepaid I would have went to one of the many other rental car company options that I saw customers get to counter, get their keys and go about business. I WILL NEVER PREPAY AGAIN. So I waited......and waited......and waited along with many other customer. I inquired abou picking up at a different location and was told I could but they close at 1:00. Then at 2:00 the service counter lady was now off work and our waiting list was transferred to the Avis counter. Really!!! I cant even make this up. All this nightmare and I did not even get a upgrade. When I finally received a key and wen to the lot to get a car - it was full of cars!! How can this be? What a complete crappy way to start my trip. Many other travelers said Budget is know for this at this airport. What s the point of a reservation? read more

Just a sorry business. Employees are nice but the company is full of you know what. Charged me $125 for cleaning when the freaking car was clean before dropping it back off. Upcharged me $27.50 for a toll when they don't even cost that much. Just god awful. I wouldn't recommend this place to my worst enemy. read more

Reserved a van twice from the Virginia Beach/Rosemount location. Once in June and once in July. Both times, I received a call at 7 am stating the vehicle was not available. On July 17, after receiving the phone call again, I cancelled the reservation so that I could secure a vehicle elsewhere. Only July 19, I was charged a no show fee!!!!!! How could I no show for a vehicle that wasn't even there????? I called the branch and was given a nonexistent corporate address. I've been calling customer service for over a month to no avail. I will shout from the mountain top DO NOT RENT FROM THEM!!!!!! These charges caused my account to be overdrawn as I am on a fixed income!!!!!!!! To date, I still haven't received a refund but have been told it's been processing for two weeks . read more

Budget Rent A Car - Proof of the No show fee - Car Rental Near Me - Norfolk, Virginia

Nearly every review here is consistent and also correct - Budget and Avis rentals at Norfolk airport are a nightmare. Avoid avoid avoid - I'm so mad at myself for not checking earlier. Staff covers both Avis and Budget counters, sometimes abandoning one without warning or anything indicating no service other than a small sign. Easily 50+ people waiting, many of whom have been here 2+ hours. Essentially you wait in line only to be told to have a seat and you'll be called shortly. That becomes hours, and there's no type of heads up where you are in line, what the wait may be, etc. This of course causes everyone waiting - at some point - to confusedly wander up to any counter with a person to inquire. Many try to cancel because they've been there so long. This causes more backup and delays. Staff aren't overtly rude, but they aren't remotely helpful or capable of doing anything that clears the queue or provides clarity. I don't think there is any fixing it either so I hope you are reading these reviews before you book instead of like me, reading horrified while you realize that best case scenario you have at least another hour+ ahead of you. read more

One of the worst rental experiences I've ever had. I reserved a car from Budget in Norfolk, VA over a month in advance, completed the pre check-in, and received confirmation that my car was ready. But when I arrived at the counter, I was met with complete disorganization and indifference. The employee at the desk told me I had to "wait for processing time." When I asked how long that would be--since I'd done all the check-in work ahead of time--he shrugged and said he didn't know, because he was new. No apology, no effort, just blank stares. After pressing him multiple times, he finally asked someone else, and I was told I'd have to wait two full hours past my scheduled pickup. What's the point of making a reservation and checking in early if Budget completely disregards it? This location is clearly understaffed, undertrained, and unprofessional. Avoid at all costs. There are too many other rental options nearby to waste your time and money here read more

Absolutely one of worst run businesses, honestly deserve a no-star rating. -As frequent traveler to the area, they consistently run out of vehicles and have you wait 1-2 hours. -Additionally, customer service and communication is non-existent. No one explaining why you're required to wait in lines of 50 people, or explaining why how they've "run out of cars" As a gov traveler, I have to choose the lowest bidder, and I get stuck with them. But hoping if more customers avoid this place, they would actually improve. NOT THAT HARD TO MAINTAIN A FLEET OF CARS IF YOU ARE A CAR RENTAL PLACE AND THAT'S WHAT YOU DO!! read more

Finally got the car 2 hours after the time of pick up. I was one of the lucky ones because I was getting a compact. There was a family of 5 close to where I was waiting who had been waiting on a larger vehicle for over 4 hrs. Then when I got the car it smelled like an ashtray. Staff was not apologetic. I will skip flying all together and drive my own car before I will ever get a rental at Budget at the Norfolk airport again, if no other company is available. read more

They get no stars if I could. Terrible experience. Reserved car two months prior for 5:30 pick up on June 2, 2025. Arrived and told no cars available for at least 2.5 - 3 or MORE hours. No system to text you when your car was ready so everyone had to just sit in the area waiting in a vacuum with no idea where you were in the queue. Gave up after two hours and sought a rental off the airport property. When you reserve a car it should be available within 30 minutes of your reserved time. Terrible system. Also no discount for the inconvenience was offered. read more

I give it a "terrible!" I'm a Budget Fast Break member, so I went right to the very long line in the parking garage. There were two attendants there. One was working with the Fast Break members. He was struggling. The dot matrix printer wasn't working. The line was long and the lady next to him want helping much. Meanwhile, the lady next to the main attendant was helping those who came with paperwork from inside. All she had to do was hand out keys. At that point I had to wonder what the point of Fast Break is. The class of car I had reserved wasn't available, so they put me in the next class up. Great! Except when I went to adjust the side view mirror (pointing directly down) it didn't work. If it was close, I would have made it work. Not close. So back to the line. The poor attendant was at his wits end at this point (not because of me). He got me another car, but didn't tell me where it was. Not wanting to overwhelm the poor guy, I just went on a walkabout to find it. It took a while. I found it. Couldn't leave fast enough. Frustrating after flying all day. I don't get a choice in the companies I get to use for business. When I travel for pleasure, though, I won't chose Budget. read more

They will let you book what ever vehicle you choose but when you get to the counter there will be an excuse as to why your vehicle is not available and then offer one of the smaller class cars. don't try to talk to anybody about it because the genuinely do not care. Horrible customer service read more

I had a reservation for an SUV. When I arrived it was not crowded and I was checked in quickly, as I did complete the pre-check in. I was given the key to a small SVU, which I did request. This is when everything went south! The car was filthy and stunk! It was dirty inside and out. I went to the lady that gave us the key in the pick up area and let her know my concern with the condition of the car and I asked her if cars are detailed before giving the rental. She told me "of course they are". They sometimes sit upstairs where they can get a little dirty from the elements. I told her there was no way this car she tried to give me was filthy due to the elements. She directed me back upstairs to the service desk to switch cars. I believe it was the manager that gave me a replacement. I went back downstairs, received the key and found this vehicle was not as dirty, but it had clearly not been vacuumed or washed. The air conditioning did not work and the check engine light was on. I returned the key and went back upstairs and asked for a refund After explaining the situation, the attitude of the clerk was less than polite or apologetic. I did receive my refund. I was told there were no other cars available that day. My family and I took an Uber to a nearby rental company where we did receive a clean vehicle. This rental company was what I am used to and expected. Do not get your car rental from Budget rental car company at Norfolk International Airport! read more

Rented at car for 12:30AM, flight was delayed. Arrived at counter and no one was there. Told me to come back tomorrow, stuck at airport at 1am. Came back the next morning and the line was 15 people long with one lone agent. Will never, ever rent from there again read more

Zero stars if possible. Got to counter on Sunday night for a scheduled reservation. Sign on counter says to go to Avis next door. Avis saying 3-4 hour wait with no explanation. Avoid at all costs. Uber to a nearby rental agency before booking here. read more

I have attempted to resolve unauthorized charges four different times. I have been told by 2-3 representatives that I would receive a refund within 5-7 business days. I have not received a refund. I specifically indicated that I would refuel the vehicle myself and was charged $37.55 for fuel. I returned it with a full tank. I was supposed to receive a business discount and never did. I had an upgrade charge for the vehicle when it was not my fault that they did not have. My original quote was 249.94 and I was charged $566.22. I did add an extra day to the rental and was told by the rep that it would be an additional $105. Turns out that changed my entire base rate to that amount and no where did they disclose that! This last time I called they indicated that I would be getting a $146.99 refund ($37.55 for fuel, $100.94 for vehicle upgrade and $40 that the manager could take off). All in all, if I get this refund back, I was over charged $168.79! It's criminal what they are doing, and I hope someone files a lawsuit. read more

The absolute worst car rental place if ever seen. People with reservations waiting 3+ hours to get their cars. The service counter people are nice but they do not have the inventory to get people their rentals. I'm told this is everyday here. read more

Budget Rent A Car - Line to get the car. And people sitting around waiting to be called to pick up their car. Waiting 3+ hours! - Car Rental Near Me - Norfolk, Virginia

Budget at Norfolk is complete garbage! I made a reservation a month ago and still waiting for a car, it's been three hours! I called their "customer care" and they hung up on me, I am a government employee and I WILL NEVER use budget again! The worst! read more

Currently 3 hours of waiting for my rental that I reserved a month ago.. still have 20ish people in front of me. Thank you Budget/Avis you guys rock. read more

Absolute worst car rental I have ever had. They take your name and tell you sit and wait for your name to be called. I was lucky in that I only had to wait for three hours. There were others waiting for longer. USE ANY OTHER CAR RENTAL PLACE! read more

Terrible customer service. I had never rented a car before. I booked a car weeks in advance and set the pick up time for 6pm. My flight plans changed and we were now planning to arrive at 2:30pm so I tried to update it on the website but the website had an error and I wasn't able to. I called the desk and told them but they said since I'm still picking it up the same day, I didn't need to update my reservation. When I arrived, they told me they wouldn't have a car available until 6pm. DONT MAKE FALSE PROMISES! Take care of your customers! I will not be using any Budget cars in the future. read more