No hot water on jan 1st 2026. It is quiet and the staff is friendly. Lisa the mgr was attentive and…read moreextended my checkout although no hot water at a hotel on NYE and New Years day? Not even a reduced price or comp was offered.

Wow...Seriously Wow! One would NOT expect to find a true 5 star experience in a Best Western and…read morein Athens, Texas. WOW, found it here! First, as we pulled up to the very easy to find hotel, the grounds were well manicured, clean and appeasing to the eyes. Walking into the lobby, the artwork, décor, sounds and aroma all were saying WELCOME and You made the right decision staying here! Then the very personable, helpful and friendly staff confirmed it even more! The check-in process was fast, pleasant and enjoyable (Bet you haven't used that word with a hotel check-in in a while.). The room matched all else we'd seen so far. The linen was fresh, clean and nice. The room was very clean and comfortable. Great bed! The next morning, the breakfast was quite good. I loved the Texas shaped waffles with the huge heart in them. The rest of the food was really good and even more so for a smaller motel in a smaller town!

Very clean rooms. Very friendly staff…read more Hailey at the front desk was nice & sweet. Breakfast was good. Eggs, sausage, pancakes, cereal, fruit. Coffee & juices. Absolutely no complaints. Competitive prices for great accommodations

My room paid for king bed I had a portable air condition. In the room that did not work when ask to…read morechange they would not accommodate when ask to speak to a manager she was to busy to address the issues the first IHG that was horrible will never stay again

Best motel ever!!!…read more Where do I start ? 1.great facilities 2.cheap rates 3.great rooms 4.quiet room 5.yummy breakfast ----------------------------------------------------- 1. The manager was really nice 2. He gave me the best price out of all the hotels in the area 3. When I entered the room it had all you would need Ex: microwave,refrigerator,etc...Plus the bed was so comfy I felt I could just sleep right there.Also it was really clean.They also had great WIFI. 4. It was really quiet,I thought that I was the only one but to my surprise there was people also there. 5. Finally,at morning they had a delicious large table full of great and nutritious food. I can't consider a better motel it is Fabulous!

This place is a disaster! I walked into my room tv was not working and when management came to fix…read moreit he told me the wires are old and you have to set it in a certain place, he then told maintenance man would come by to fix it but never did. There were holes in the wall and paint missing. The bathroom toilet lid was broken, the tub had an old mat that I was afraid to step on, there was no shower head, the door had missing wood. No room phone to call front desk and the WiFi was absolute no use. The hotel maids never came by to change towels or trash. I woke up with bug bites, not sure if it's bed bugs.

If you're looking for a secluded/romantic get away that's like camping but with creature comforts,…read morethen look no more! This place is amazing!!! You've got your own private little cabin with running water, tiny kitchenette and shower & commode. Every cabin is private where you don't see your neighbors and they come stocked with firewood and large backed chairs to sit by the campfire! There's also an outdoor picnic table at each campsite. So cute!! The cabins also have huge windows for viewing nature if you want to lay in a comfy bed all day and just enjoy the view. The bed was super comfortable along with the pillows!! I didn't even have to bring mine from home! There's also an electric stovetop if you need to heat things up indoors. This place is amazing! Highly recommend! Also, pets are welcome! (Limit 2).

Came here for my 24th birthday. Was welcomed to a nice, clean, very inviting cabin for my friend,…read moremy dog, and for my birthday. We were nervous due to the previous reviews. However, we were lucky with hot water, good AC/heater, and felt comfortable even with the unnoticed storm. It was nice, but very expensive. Probably worth it somewhere else and not in Dallas. However, it is a nice getaway from technology.

The staff here is extremely hospitable. From check-in at the front desk to the housekeeping crew,…read morethey will make your stay enjoyable. The room itself, if you're looking for a place to sleep with literally no frills, this is it. While the cleanliness is great, even a change in ownership at some point has not currently led to an update in amenities. The bed is comfortable, even though ours had about an inch gap between the bed and the wall. There is no clock radio, the decor looks like it is out of the 80's and the TV quality is not the best. The microwave/fridge combo needs some attention as well. Overall though, it's definitely worth the $70+ a night if you are in the area and don't want to either drive to Tyler or stay in a much sketchier motel for the same price.

Honestly, this hotel was frightening. There's a club in part of the hotel that brings some…read moreinteresting characters through, the doors aren't secure and there was graffiti on the wall inside our room. We were told the room had just been cleaned, but it smelled like smoke and the bathroom had a burn melt mark on the seat. My friend and I were awake all night because the door rattled every time the door to the outside opened it rattled ours. I would not recommend it at all.

room was clean but there was only 1 outlet in the room that you could actually plug something in…read moreand it would stay in. The shower sprayed water on bathroom floor no matter how you adjusted it. The parking lot is in need of a lot of repair. Plus side is there are a lot of eateries close by.

We stayed on the first floor which we thought was a good thing. It wasn't. Around 3:00 am we woke…read moreup to noise coming from upstairs. It sounded like construction was happening. My husband reported it to the office but it didn't get any better. We couldn't sleep so we left. When my husband turned the key in, he told the front desk person that the noise hadn't gotten better & asked what he found out. The guy said that he had walked out into the parking lot & didn't hear anything. Go figure!

If I could leave less than one star, I would. They charged our group and additional $880 because…read morewe took a few blankets off of beds from another part of the property to use in the Grand Chateau. Here is their reasoning: "Unfortunately since the Lakeview rooms were entered and used without the staff knowing we have to charge for the rooms and cleaning fees associated." When we told them the rooms weren't actually used, just blankets taken, they responded with "Since they were entered and linens were removed without notifying our staff we unfortunately have to charge for them." So what exactly warranted an additional $880 fee on top of the $400 cleaning fee already associated with the rental? Look at the pics. This is how they treat repeat customers, ones who were literally planning their next group trip there before this fiasco. Too many other wonderful ranches here in TX to enjoy than to put up with this sort of thing.

I strongly recommend against giving this group any business given how they have treated our group…read moreduring the COVID-19 pandemic. Cedar Cove is unwilling to work with you and entirely inflexible when things out of your control occur that require you to cancel plans, such as a Global Pandemic. We planned a Bachelor party there the weekend of March 19-22 with a group of 12. A week before going, the federal government, CDC, and World Health Organization all strongly advised against traveling for vacation and against gatherings of larger than ten. We would be traveling from several states, including North Dakota and Minnesota, through DFW and to Eustace. Accordingly, we asked Cedar Cove to work with us in canceling our plans. I get married in June so we wouldn't be able to reschedule, unfortunately. Their contract allows them to consider refunding your price should unforeseen events occur such as a crisis or a death in the family. I'd say the COVID-19 pandemic fits the bill, but not Cedar Cove. We're not even looking for a 100% refund as we understand everyone has some costs but these people were entirely unwilling to consider any refund of any kind of our lodging and activity package. Several in our group stand to have their pay cut or to lose their jobs entirely yet Cedar Cove remains committed to keeping all of our money. I repeat, I strongly recommend against giving this group any business. Jordan W.