Rooms and entire building inside very clean. Staff are all friendly and helpful. Breakfast really…read moredoes look amazing. A billion tv channels to watch. Rooms were actually the quietest rooms I've been in a very long time. Very pleased.

By far the nicest holiday inn express I've been to. It was clean and well kept, the front desk was…read morefriendly and helpful, the bed was nice and firm and everything was just tidy. If you're in the area or driving thru this is definitely a great place to get a good nights sleep

Absolutely beautiful hotel! Wonderful location and wonderful staff…read more This hotel has a huge pool that makes it super fun for a family getaway. They also include cookies for the kids and they had a popcorn machine for them to use. I love how kid friendly this hotel is. You can easily tell how much work the hotel staff puts in by how beautiful everything is when you walk in. I visited for a night and stayed on the first floor. Our room was HUGE and included a Jacuzzi tub that was super fun. The staff was super friendly during our entire visit and accommodated us nicely. This hotel felt like a home away from home. Highly recommend for anyone in the area.

This review will be two fold as only part of the poor rating reflects on one portion of the…read moreexperience. 5 stars : * The check-in process was great. I booked ahead and upon arrival had zero issues checking in. * Christina, the Assistant GM, was very nice. Great service and very upbeat. She made sure she got us our gift bags too which came upon check in. * Christina also made sure that we knew the times of breakfast, check out, and what to do if we wanted to have clean bedding and towels, and how to turn on our mini fridge in our room. * Our room was very nice. We got a king size bed in the newly renovated portion of the hotel - first floor. (See photos) * We appreciated the refreshed bar in the entry way of the hotel which had coffee, hot cocoa, and even popcorn in the evening. 1 star : * We stayed for 3 days, 2 nights. On the 2nd day we made sure we put all our towels together, and bedding too, and let Josh at the front desk know that we wanted housekeeping to refresh our room. This was done at 8:30/9am, to ensure we gave plenty of time for the staff to know what we desired and also followed the exact protocol we were told. ** When we got back to our room later that afternoon, 3pm, no housekeeping had been in our room to refresh it. I went to the desk and talked to Josh again about this and he just said housekeeping had left for the day so we couldn't get our room refreshed. There was no apology and frankly, he didn't care. My husband came to talk to the GM or AGM but Josh said they weren't around and said there's nothing he can do to make things right. So we had no housekeeping and dirty sheets, dirty towels despite following protocol (see photo). *** Was pretty upsetting that nothing was made right to ensure we had a nice stay despite what happened. **** Josh was SUPER unprofessional. He made funny face gestures when speaking on the phone in front of customers and guests waiting to speak with him. He was extremely unkind, lacked customer service, and frankly didn't care how his actions or words affected the situation. It's unfortunate having a staff member like this because it puts a damper on the entire staff and hotel. ***** Fortunately, Christina was amazing and made up for the experience with Josh. She made our stay start off on a great foot and although it ended on a bad note, she was pleasant and kind.

I would stay here again!…read more For about 60% of what you would pay for a five star hotel you get a clean comfortable room. Minor things give it a three star, but the rooms are a four. Things they could improve are vacuuming the hallways, breakfast area, and some minor maintenance things, all that didn't affect the wonderful night sleep I got.

The staff was fan-fricken-tastic! They were exponentially and extraordinarily helpful. They were…read moreextremely joyous with a smile going from ear to ear! Both staff members made me feel extremely comfortable, cared about, and like family. Like they truly honestly cared

For $55/night, this was a nice place to spend the night. There's complimentary wifi and breakfast…read more The breakfast offered waffles, fruits, cereals, bagels, coffee and juices. The room was comfortable and had a refrigerator, microwave, and a lazy boy. There was no hairdryer in the room. The bathroom was clean and in great condition. The AC/heat was nice and quiet. And for some reason, they have tanning beds available 24 hours that cost a few dollars. There's a gym and sauna, but no pool or hot tub. A lot of restaurants closes around 9pm in the area. There's a Chinese buffet right next to the hotel. ....| \ _ , , , - - , , _ , .../ , ` . - ' ` ' . _ \ - ; ; ; , _ ..| , a - ) ) _ . ; . ( ` - ` - ' - ' ' - - - ' ' ( _ / . _ ) - ' ( _ \ _ )

It is a decent lodge with breakfast to go. Provided discounts to Veterans. The staff are nice…read moreexcept for the head housekeeper (female). Despite having my "do not disturb sign" placed outside my door, she knocked on my door so loud that woke me up while resting and she even tried to get in my room. I complaint to the manager about it, but it happened again for the second time today. This is not good for business, due to lack of privacy in rented rooms with this undisciplined/rude head housekeeper who kept bothering renters/clients!

The room was clean and everything worked properly. Pricey for what you get at $185 a night... room…read morereeked of cigarette smoke even though they make you sign a no smoking waiver. Definitely explore other options in Iron Mountain!

Maybe 3.5 stars. We've stayed here many times over the years looking at it as a value place to…read morestay. They have changed some things to economize and I get the need for it. What's changed isn't a big deal to us. The lobby trimmed down, we liked it better when it had a homier decor. No more coffeemaker in the rooms, or that little decorative throw on the bed. Housekeeping no longer daily which we didn't use daily anyway, but may bother some. Clean overall but I wasn't quite sure our room had been vacuumed. Our room this year had a kind of funky smell, The included breakfast is still good with options for everyone. And behind the motel is a historical feature, the Ardis Furnace, worth a peak. Our rooms were $168/night after a AAA discount which seems a bit high to me. We'll shop around next year.

Very clean property! Looks like it was refurbished fairly recently. Easy and pleasant check-in!…read more PET FRIENDLY! Coffee, tea & cookies available in the lobby. Washer and dryer available. Convenient location.

DO NOT STAY HERE! This place is absolutely disgusting! The room probably hasn't been vacuumed EVER!…read moreThe door wasn't secure. It wiggled. I checked in after midnight or I would have left. I didn't feel safe in my room. It was way overpriced. I paid $136 when they should be paying you to stay. The breakfast was disgusting. You had to heat up the eggs and who knows how long they have been sitting. A community gallon of milk. Everything about this place is gross. I woke up with bug bites. There's no way real people left the good reviews because there's nothing good about this place. Toilet was gross, hole in the bathroom door, and nothing was cleaned. Staff is just as bad.

Non functioning business center. Pop corn ceiling. Shower took 20 mins to produce hot water.read more

Unfortunately, they charged my pre-paid room to my credit card ($270) that was supposed to only be…read moreused for incidentals. 20 days later I'm still waiting for a resolution but they seem indifferent to my situation.

Amazing motel! There were cute little friends called bed bugs and cockroaches, beds were the best…read morebeds I have ever slept in, my room had its own little community consisting of bed bugs, cockroaches, and mold. Could not recommend more.

The worst stay of a lifetime. Motel 6 is going down the tubes. Health hazard. Contacted owner to no…read moreresponse. Contacted corporate, very little they could do. No laws or inspections required according to health dept. regarding motels. Only pools are inspected and this one was shut down for a year. The place is completely run down and mold is everywhere.

I was thoroughly surprised with this hotel. My room is so spacious and the kitchen is actually…read morestocked. I've stayed at many hotels with kitchens and they barely have any kitchen items. This one also has things you can borrow like a crock pot, rice cooker, grill seasoning and utensils and so much more. My closest has great built ins and did I mention how spacious my room is.

From the owner: TownePlace Suites by Marriott is an extended-stay hotel offering complimentary breakfast everyday…read moreof the week. You can balance work and life, with the comfort, flexibility and affordability you require. Relax and feel at home in our spacious rooms with fully equipped kitchens, smart TV's, and modern bathrooms. Take advantage of our Something Borrowed program with additional kitchen appliances at your request. Explore the historic city of Iron Mountain in our downtown location, where you are a short walk away from shopping, restaurants and more. If you're an adventure seeker, you're only minutes away from the great outdoors!

Came for a 3 night quiet get away. Wound up with loud music thru the wall all day on my first day…read more Called the desk twice and nothing was done. On the second call I was hung up on. Front desk staff are short and kind of rude! The only ice machine is broke so you have to ask the front desk for ice and it's badly freezer burnt. My broken window is taped with clear duct tape. I understand they are a cheap motel but come on now.... At least take care of your complaints. Will never stay here again or recommend to anyone!

If you must stay here, only stay in a room that is NOT near the covered walkway between the…read morebuildings. Homeless people hang out in this area and smoke, cough, talk loudly, cough, dog barking, cough... Then, at 5 am, a homeless woman showed up, talking very loudly on her phone and smoking. Then she started playing (loudly) videos/whatever on her phone. I eventually looked out and she had set up camp. Smoking, drinking motel coffee out of a real coffee cup, banging on the used cigarette butt holder, and watching whatever on her phone (probably using the free motel WiFi that you don't need a password). Went to front desk and asked the owner to ask her to leave. He seemed familiar with her. If so, then why put us in a room where we will be woken up by her? Especially since there were less than 6 cars in the parking lot, so there should have been lots of rooms to choose from. It was especially loud for us since the A/C did NOT work and we had to open a window. When I tried to close the window due to loudness, it wouldn't close. Room was very dirty.