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    1.4 (152 reviews)
    Open 8:00 am - 10:00 pm
    Updated a few days ago

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    Horrible service Long ass lines and only one employee working Negative stars!!!!!!!!!!!!!!!! I was in Cleveland for a work trip and waited over 2 hours in line which was a huge inconvenience my work meetings were delayed!!

    Chaos.
    B R.

    This place is wild. They don't even staff the counter and direct you to Avis. Then... after waiting in line for an hour they have no details on the reservation. They do get us a car. So we think. They send us to the location of that car. There's no car. We go back. The clerk starts looking for a car. We cancel and get charged anyway. This is now 2 hours into it. We tell the clerk we were charged. She tells us to go out to the parking lot where the manager will be waiting for us. He will take care of it. The manager is sitting in a booth with a line of people waiting for him... some of whom have been waiting for over an hour. I go back inside. The clerk says there's nothing she can do and no matter what I say that won't change. Oh... and she never bothers to apologize. I got the impression this was a routine day for her. No big deal. We call an Uber. I do not recommend this business.

    Kathi S.

    Set up online, requested a mystery vehicle via the budget website. When we arrived at the budget desk, they guided us to the avis rental company. We had a quick great experience. The ladies were super sweet. I said it would be fun to have an EV but needed it to fit my 6'3" son, they gave us a 2024 Ford F150 lightening! We got to the truck, it looked great but smelled horrible. Right on the widow it says $450 cleaning fee for smoking may apply. Obviously the last renters didn't care cause it leaked of cigarettes & pot. We went to the store & got deodorizer & a car freshener. There was drink residue on the center console. Other than that, this has been a great truck! We needed to extend the rental return date. I was able to easily do it from my phone on the budget website, even though avis provided us the truck. Now the nitty gritty.... Pros of renting an EV... spent less than $200 on charging for 2 weeks, rides really nice, all the bells & whistles & I'm loving the frunk. Cons: if you don't have a home charging unit, it really sucks to have to find one & either sit while it charges or get dropped off & picked up. Some chargers are super slow, some super fast, kind of like cell phone charger. Some charger charge extra/hr, if you don't disconnect within 10 mins of finished charging. Specific to a F150...the mileage to charge ratio isn't that great. About 215 miles per full charge, so it's you are staying outside of town it requires charging nightly. Need to return it with at least 70% charge but no place close to charge near the return desk. Overall we are happy with the experience we had & will definitely get a rental when coming home just probably not a ev truck

    Marks all over the car that were not documented prior to me renting the vehicle

    I wish I could give zero stars. This is the absolute worst company and location. The staff are constantly giving misinformation and never providing an answer with confidence. EVERY SINGLE LAST ONE OF THEIR VEHICLES ARE FILTHY. Pieces are missing or broken in the vehicles. Make sure that you inspect the vehicle before pulling off because they will try to charge you for cleaning and dents/damage that you are not responsible for. be sure to ask when the vehicles last maintenance was because they will allow you to travel across country without checking the oil life, tires or the toll device. This company needs to be shut down immediately. They should be ashamed of the shady business that they're running. Keep all of your documents and pictures. This business is as crooked as they come. I will be taking further action.

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    3 years ago

    Dirty, smelly car. Car was old and beat up on the inside. Some of the featured didn't work

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    3 years ago

    Line at airport rental in Cleveland was an hour long. Better to go with other option without lines.

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    Showed up late at night with no reservation but Brooke was very helpful.

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    Dollar Rent a Car - Rental car

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    Budget - carrental - Updated May 2026

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