Meh...service upon check in was ok. Not bad, not good, not helpful. Service returning car was excellent. I find this to be the case at a lot of rental places, it's not specific to. Budget. The car was bigger than what I had reserved which was a nice upgrade but it was pretty beat up. Nothing noteworthy to report. They had the best price and they're my go-to company for rentals. read more

Budget - They gave me a banged up car - Car Rental Near Me - Cleveland, Ohio

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This place is the worst. I had a reservation they made me upgrade and charged me. The line was 3 hours long. After I returned the car and returned home I had a 300.00 dollar charge when I had already paid in January. I try calling customer service they hang up on me before hearing me out. I call back and they say nothing! I want my money returned. I have never had so many issues with a car rental place before in my life. It makes you place a star and unable to add none or half. A star is way too much to give to Budget!!!! read more

Awful service, line was 20 people deep with one person working the counter and kids screaming because they were waiting for over an hour. Go to ent other rental car place at this location. All were much better read more

Budget - Car Rental Near Me - Cleveland, Ohio

Horrible service Long ass lines and only one employee working Negative stars!!!!!!!!!!!!!!!! I was in Cleveland for a work trip and waited over 2 hours in line which was a huge inconvenience my work meetings were delayed!! read more

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This place is wild. They don't even staff the counter and direct you to Avis. Then... after waiting in line for an hour they have no details on the reservation. They do get us a car. So we think. They send us to the location of that car. There's no car. We go back. The clerk starts looking for a car. We cancel and get charged anyway. This is now 2 hours into it. We tell the clerk we were charged. She tells us to go out to the parking lot where the manager will be waiting for us. He will take care of it. The manager is sitting in a booth with a line of people waiting for him... some of whom have been waiting for over an hour. I go back inside. The clerk says there's nothing she can do and no matter what I say that won't change. Oh... and she never bothers to apologize. I got the impression this was a routine day for her. No big deal. We call an Uber. I do not recommend this business. read more

Budget - Chaos. - Car Rental Near Me - Cleveland, Ohio

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Set up online, requested a mystery vehicle via the budget website. When we arrived at the budget desk, they guided us to the avis rental company. We had a quick great experience. The ladies were super sweet. I said it would be fun to have an EV but needed it to fit my 6'3" son, they gave us a 2024 Ford F150 lightening! We got to the truck, it looked great but smelled horrible. Right on the widow it says $450 cleaning fee for smoking may apply. Obviously the last renters didn't care cause it leaked of cigarettes & pot. We went to the store & got deodorizer & a car freshener. There was drink residue on the center console. Other than that, this has been a great truck! We needed to extend the rental return date. I was able to easily do it from my phone on the budget website, even though avis provided us the truck. Now the nitty gritty.... Pros of renting an EV... spent less than $200 on charging for 2 weeks, rides really nice, all the bells & whistles & I'm loving the frunk. Cons: if you don't have a home charging unit, it really sucks to have to find one & either sit while it charges or get dropped off & picked up. Some chargers are super slow, some super fast, kind of like cell phone charger. Some charger charge extra/hr, if you don't disconnect within 10 mins of finished charging. Specific to a F150...the mileage to charge ratio isn't that great. About 215 miles per full charge, so it's you are staying outside of town it requires charging nightly. Need to return it with at least 70% charge but no place close to charge near the return desk. Overall we are happy with the experience we had & will definitely get a rental when coming home just probably not a ev truck read more

Budget - Car Rental Near Me - Cleveland, Ohio

I wish I could give zero stars. This is the absolute worst company and location. The staff are constantly giving misinformation and never providing an answer with confidence. EVERY SINGLE LAST ONE OF THEIR VEHICLES ARE FILTHY. Pieces are missing or broken in the vehicles. Make sure that you inspect the vehicle before pulling off because they will try to charge you for cleaning and dents/damage that you are not responsible for. be sure to ask when the vehicles last maintenance was because they will allow you to travel across country without checking the oil life, tires or the toll device. This company needs to be shut down immediately. They should be ashamed of the shady business that they're running. Keep all of your documents and pictures. This business is as crooked as they come. I will be taking further action. read more

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Wasn't sure whether to put this debacle on Budget or Avis. Rented with Budget and they had a sign to see their sister company, Avis, next door, and there was one representative checking people in who was one of the slowest, least quick to act check-in people I've ever seen. I felt sorry for him though - at current count there are 27 people (and growing) waiting to check in. I've been here 45 minutes and only 3 people have gotten their cars. read more

Over an hour in line to pick up our car, with a reservation. There was only 1 person behind the counter and 40-50 people in line. A second person joined about 20 minutes in. Not the staff's fault - they were friendly and things went quickly. Just painfully understaffed. Other rental places didn't have any extra cars or we would have jumped over FYI Budget and Avis use the same counter (I guess they merged?) so is was no better there. read more

Fast Break account is absolutely WORTHLESS at Cleveland, Ohio airport. How come Fast Break can work at every other location except CLE? You are supposed to be able to walk right outside to pick up your keys with a Fast Break reservation. I'd give a zero star if I could. read more

Um paid for fast service and it was a line from hell. No one wants to wait this long after hard flight! read more

Budget - Car Rental Near Me - Cleveland, Ohio

I used Budget again and this time I rented the car in Chicago and dropped it off in Cleveland. The process was simple to make the reservation and while I had some anxiety about dropping it off because of an extremely early flight, I was pleasantly surprised to see that they already had staff checking in cars at 5:20am. The drop off was extremely easy and the airport shuttle runs 24 hours. I'll say that there could be more signs for drop off and to get back to the shuttle. I actually missed the little Budget return sign the first time since it was dark and had to do a loop around the rental area. For the shuttle/service desks just head toward the center/big building and look for the double doors. read more

I recently rented a vehicle from Budget Car Rental, and it was the worst experience I've ever encountered. The vehicle cut on off , I called customer service, they lacked any empathy. The vehicle leak oil in my driveway budget continue continuously to to have no regard. I would never have my company rent from them again. read more

Never again!!!!! They charged us for gas even though the tank was full and the gas station used is less than 2 minutes from the rental parking lot. Called to complain, and while on the phone, my card is being charged multiple times for a charge they can't even tell me what it is and tell me they can't do anything about it because it is " non-negotiable," but they still can't explain what "it" is. The car was prepaid, I paid for insurance and filled the tank up, and still getting almost $100 worth of charges that no one can explain. read more

0 stars. They gave us a car that had two warped tires and wasn't safe to drive. We had to go back to the airport to get an alternate vehicle. They wanted us to pay for the gas we used before we noticed the unsafe tires. The phone number is disconnected because Hopkins doesn't have phones for Budget Rental anymore. They continue to give the disconnected phone number for customer service. They are trying to charge us for more gas that we used with the replacement car. They refuse to give us a refund at all even though I haven't been able to spend nearly as much time with family on this trip due to these car issues and poor customer service. read more

Worst experience I've ever had in a rental car company customers were upset yelled at the workers workers walked off at one point was over a 2 hour wait after we got to the rental car counter I ended up canceling and going with Hertz. read more

Everything was great until I got the vehicle without the WiFi activated that I prepaid for. Once I received the receipt I was charged for the radio which I did not add to my rental agreement. Called customer service and was on the phone for over an hour and put on hold just to get transferred and put on hold again. I did not receive the money back from the WiFi service I paid for read more

Waiting 20 minutes with no clerk at check in at Cleveland airport They have no clue about car inventory Basic business process that should work is a disaster Couldn't be worse read more

BEWARE dishonest and unethical staff and company! January 2025: Budget and their employee will lie to your face at this location. We reserved a luxury non-EV SUV for winter driving and received a half-charged electric vehicle low on wiper fluid (not great for salt and snow driving) and were charged $275 more than the confirmed rate. The employee never said there was a change and not taking the EV meant being left without a car, at night, in the middle of winter. Even after calling the location and the national number, we were told there was nothing they would do and we could return the car and be charged a certain amount. When we did, they charged us double that amount. read more

With a wedding to attend in Ohio, we naturally needed to rent a car to get around. So my husband and I set up our rental ahead of time with Budget. ++ Our Nissan Cube was clean and quite the zippy little vehicle. -/+ The associate aiding us at the rental counter was determined to either upgrade us or get us to purchase some additional add on - it was quite frustrating, but we expected it. -- We were given the wrong paperwork when we picked up our ride. So while we received the correct car we were detained and then directed back to the service desk to correct the issue. -- Upon returning the car with a full tank of gas we received a strange additional charge on our credit card that took was never resolved. While the prices are very attractive, I think I will pay a little more and rent from someone else next time. Sorry, not sorry Budget. read more

I definitely should have read reviews prior to renting at this location. Prior to I have used Budget at Vail, CO airport location and was very happy. Bright spot was the check in and return associates...friendly and efficient. Car was not particularly clean, dashboard indicated low key fob battery, and EZ pass was unusable in Ohio. I had to pay full toll because I didn't pull at ticket...only went 1 exit. Toll booth attendant said they never work and car rental companies need to stop using them. I didn't want to waste my time requesting a refund which I knew would never happen and only further aggravate me. I won't use budget again because of the above. Do yourself a favor and shop around...and always pull a toll road ticket! read more

Budget is right you will get a great car in the budget. You will find whatever you need here in car wise of course so go ahead and book or if they aren't busy tou can do a walk in read more

Dirty, smelly car. Car was old and beat up on the inside. Some of the featured didn't work

We had to wait in line for over an hour and a half. Most of the time there were 3 attendants and it took so long to get customers in and out. After traveling all day, it was miserable to stand in line for that long. Everyone there was frustrated. There were no lines at Avis, thirfty or dollar rental - I suggest those over budget any day. read more

Budget - Line at budget car rental at the Cleveland airport - Car Rental Near Me - Cleveland, Ohio

Fast break not working. Had to go inside and wait in line again. Screens down and Also no phone. read more

Budget - Fast break area not working no phone - Car Rental Near Me - Cleveland, Ohio

Been in line at the Cleveland Airport Budget Rental car for three hours. Customer in a long line waiting. Four staff intently staring at their computer screens but only one person completes the rental process every 15 minutes. Some are leaving upset with no cars. Glad I flew all the way to see my kids to get to spend the day in line at Budget. Highly recommend renting with Dollar, Thrifty, Avis or Enterprise and NOT Budget. read more

Budget - Long line at Budget Cleveland airport. I do not recommend using Budget at Cleveland airport unless you are ok spending three hours in line. - Car Rental Near Me - Cleveland, Ohio

Just picked up a vehicle that's filthy! It's gross and the vehicle is not what I was lead to believe I booked online. I wanted a vehicle to sit 5 people and selected mid size. The website is really misleading. We were told the vehicle was a Toyota Rav 4- then informed to fit 5 people we can get the Toyota 4Runner and I would not be charged $15 extra per day. Since I took a red eye I just agreed and wanted to get out of the rental office, waited 45 mins to get reservation check in. The one thing that really bothered me was 2 Budget employees said "you can change the vehicle, but you will have to wait in that long line again", that was really crappy. First time using Budget and it will be the last time. The car interior is disgusting and of course standing in another 45-60 minute line isn't worth it due needing to get to the next location. I agree with another reviewer- Avoid!!! Avoid!!! Avoid!!! I wish I had read the reviews before booking. My favorite moment was asking an employee where the keys to the vehicle were at, he replied "they're in there somewhere just look!" Thanks, I'm unable to search high and low due to sticky gunk on the hard surfaces and crumbs in every crevice. I finally found them tangled in the buckle for the seat belt. I knew the employee didn't care, it was like a car version of an escape room! read more

Budget - Online booking vehicle info - Car Rental Near Me - Cleveland, Ohio

I will say, I set the bar pretty low as far as expectations but Budget would have commanded five stars regardless of how high the bar was set. The associate who helped me at the front desk was marvelous. She spoke clearly with her mask on and was so helpful and caring. The car was brand new with very low mileage and preformed perfectly through major rain, sleet and hail. I was given a discount for being a member without even asking for it and no run around. Couldn't ask for anything more. read more

Rented a car from budget, supposedly for a week. I turned the car in after one day( the car was pre-paid) and was told I could not be refunded for turning the car in early. $ 368.00 and some change. I do not have this type of money to give an already profitable company, I am on a fixed income. I was told they could give me some vouchers for my next rental. To me this is robbery stealing from under privileged people like myself. I have reached out to everyone and everyone tells me sorry. They should have told me we have taken your money and there is nothing you can do. Thank you for listening. read more

I'm writing this in response of my 21 year old daughter renting a car from Budget so she can get back to Penn State Behrend during all this blizzard mess that's been going on. First, I called customer service and asked them if my dad could rent the car using his CC; they told me he would have to be there in person to pick up the car since it's under his CC. I then asked if my 21 year old daughter could rent the car with her debit card because it states on Budget website debit cards are okay. The rep said it was fine and my daughter could rent the car even with her being only 21. So we rented the car online and paid for it in full. Budget drafted her account and everything for the car. So today my daughter gets off her flight at the airport goes to Budget rental on 19601 Maplewood Ave. just too be told she isn't able to rent the car with a debit card since she is 21. I proceeded to tell the manager over the phone that the customer rep I spoke with on Friday, assured me it was ok for my daughter to rent the car. Now bc of Budget's screw up, they want to charge us $150 cancellation fee. I WILL NEVER USE OR RECOMMEND Budget rental and I will tell everyone how they screw people over even when it's their mistake. So, I ended up having to spend another $350 for a Lyft to get my daughter back to campus. If I could make this negative stars I would. read more

The three stars are for the amazing attendant who took care of me. She was the only employee servicing the line on a holiday weekend. The service was slow, but she did everything she could to manage the very one's expectations while delivering accurate and friendly service. Complicating matters, one counter now handles two rental car companies, so she was also handling Avis rentals. The system seems outdated or it wasn't working because she had to radio the lot to know if certain cars were available. The rates were competitive, but notwithstanding the great employee I encountered, I would think twice about using again read more

Budget - Counter - Car Rental Near Me - Cleveland, Ohio

I rented a car from this business through my Costco membership, so it was not my first choice, but the one I got through them. The two people (three when we arrived, but one went to bathroom) were extremely rude. One was very condescending to an older woman, who was just having a hard time understanding the contract. I don't think she has ever rented a car before. When we got to the counter after a very long wait, the two there began complaining about the work schedule, so much so, we all just stood there and listened while no work was getting done. I said to them, "ok guys" thinking they would get the hint, and the both of them turned to me and lectured me on patience. There was no "I apologize" and no "we are sorry for the inconvenience". They did get to work after this, but she didn't explain contract, nor did anyone go over scratches and dents on the car. The car had bread crumbs throughout backseat and was not a clean car at all. Very poor customer service. We will NOT rent from here again. read more

If I could give negative 100 stars I would. There is literally not enough words to adequately explain the fiasco that occurred when renting from this company. This rental experience made renting from the smaller off-brand rental companies seem like getting a luxury car service compared to renting from the ghetto that is Budget/Avis. My safety was threatened while on budget property as a customer unhappy with their car came in threatening to shoot people at our original car pick up location, the agent at the first location couldn't accept payments and kept blaming me and another customer for their problems, he tried to overcharge me by $100+ for something he told me was $30. They didn't even have cars available even though I made my reservation in advance and wanted me to wait until closing in hopes a car would come in. The employees at two different locations were outstandingly inept and told multiple lies including repeatedly changing the price and services received to get the transaction over with. I was promised one thing and employees kept doing other things all while continuously raising the price. The car ended up needing maintenance. It took 4+ hours to get a rental car because of the insanity I experienced renting from this company. So I was severely late leaving for my trip/event. I also have yet to receive my airline miles with United as well and that was the only reason I even rented from this company. And the icing on the cake is one of the incompetent employees trying to get with me after promising I had the liability insurance on the car knowing good and well he took it off. If I had gotten into an accident in this car neither me nor my insurance would be paying for it! I can promise you that! I will be calling the CEO because this experience was vastly unacceptable. And mind you this review STILL doesn't really cover everything! I have never had as bad of an experience with any other company in my life! This experience was an absolute nightmare and they don't EVER have to worry about me anymore. read more

I wish I could give a zero. First, in August 2022 rented a car from Myrtle beach airport. My flight was delayed and got there after midnight. When i contacted them they stated that they would stay open as long as the flight information was on the reservation. Upon arrival, the representative was gone and there was about 5 customers that were stuck with no mode of transportation. Second, I rented a car in Florida in Nov 2022 and upon return everything was fine. A couple months later I get a bill for $700 with no pictures or proof that the car was damaged upon return. This is by far the worst most underhanded car rental company there is. I rent somewhere between 20 to 30 cars for work a year and was loyal to them. Now I will never rent from them again. Stay away!!!!!!! read more

Budget Rental Car at the Cleveland airport is the slowest place in the world! Service is nonexistent. Cars so-so. Would not recommend this place ever. The people who went to Avis got much better service. When we got here the people who were on the shuttle bus ahead of us were still waiting and unhappy. Rent from any place else! Budget does not care read more

I hate it when companies play games. My SUV was given to me without a full tank of gas. If I didn't mention it as we drove off, my money lost. In my case, I did mention it and it was noted. How do you expect your customers to know how much gas to refill to get 7/8 of a tank? So I ended up filling the entire tank. So again I (the customer) lost at least $10. So stop playing games with customers and be straight forward. All you (Budget) had to do provide a full tank of gas to all your customers. You probably screw 1000's of customers everyday with this deceiving business practice. Believe me I have choices when I travel and I will not choose Budget again. read more

The worst rental car service ever, I flunk this place with F+. I hate when you go somewhere in a good mood and leave in a bad mood. The worst customer service ever!! read more

Budget - Car Rental Near Me - Cleveland, Ohio

Line at airport rental in Cleveland was an hour long. Better to go with other option without lines.

DO NOT RENT HERE. I dropped my car off here 2 days ago. Whether it was because of a malfunction or the cold weather, I was unable to get my gas cap to open (it just made clicking noises and remained locked shut.) On dropping the car off, I explained to the associate that I was unable to put gas in the car, but if he'd help me fix the cap I'd happily go fill the car. He told me "don't worry about it, it's no problem!" Well, today they charged me $10 *per gallon* for gas. This is absolutely unacceptable. If I am unable to put gas in the car through no fault of my own AND your associate says "don't worry about it," why am I being charged?! To make matters worse I called the phone number listed for this location and every single option on the phone tree goes back to the national call center. You cannot actually talk to someone at this facility without physically going in, which of course I don't have time to do expediently, though I'll absolutely be taking valuable time out of my day (not to mention put myself at undue risk for covid exposure) to go talk to a manager in person because that's just highway robbery. Unprofessional, unacceptable, and literally doubled the cost of my rental. DO NOT rent from these liars. read more

never use budget. i was given an old dirty car smelling of smoke that i had to "trade in" mid week because i couldnt stand the smell anymore. also was denied my aaa discount at the counter. the pricing is appalling. was given a 400.00 week price but after all the insane fees, it became a 590.00 rental for six days. completely unacceptable never ever again. i was even tagged with another 45.00 special sales tax fee on my final bill that i received online. just when i thought i was done with budget, yet another tack on fee was attached. i cannot say how displeased i am with budget. read more