If you're in a hurry after your flight, don't book a car with this Budget. 15 people in line and no move to help anybody with much speed.

Absolutely horrible service! No vehicles for Fast Break members.....so we are stuck in a massive line to get to the counter where they will try to sort out the overbooking. Horrible customer service.....they seriously need to sort the issues out and remodel the rental car area....it's been the same for over 30 years. Absolutely ridiculous! read more

Budget - Waiting in a massive line for hours. ‍ - Car Rental Near Me - Cleveland, Ohio

The counter folks were helpful and friendly and the car was easy to get/reach and exit from the parking/rental car area was easy too. I appreciated the short line for ease and convenience. read more

2 sometimes 1 person at the counter. Waited 2 hrs with horrible customer care. Car less than optimal, as definitely drove like it had been in a prior accident read more

Terrible service and dirty car - avoid this location! Unacceptable experience at the Budget location at Cleveland Hopkins International Airport (CLE). Picking up my car was an absolute nightmare. I had to stand in a massive line with at least 40 other people, while only two clerks were working the counter. The entire wait took about an hour and a half just to get my keys. To make matters worse, when I finally got to the vehicle, it was in a dirty and completely unkept condition. It was clearly not cleaned properly before being handed over. Horrible customer service and zero efficiency. Save yourself the stress and rent elsewhere. read more

Long, Long line with very slow people at the counter. Only 2 personnel which isn't enough for this crowd!

I did a reservation online with Costco and have been waiting for 2 hours to see an agent. Last time, I waited an hour read more

Budget - Not sure how they are staying in busoness - Car Rental Near Me - Cleveland, Ohio

After waiting two hours in the Avis line because the Budget line closed two hours early, I received a disgusting filthy vehicle. Its now 10pm and we couldn't go back in and tell the counter agent because we might not have another car and there was a huge line. Contacted customer service and their solution was for me to take time out of my vacation. Go back to the airport to get another car. We will never use Budget again. read more

it is actually zero stars or minus stars. This is the worst location in the world. The air conditioning does not work, the vending machines for water do not work, one restroom was out of order. It was nearly 100 degrees outside while traveling with a baby. We were there 90 minutes total waiting line then sweating outside while waiting for car to come. The staff (3 people working on 4th of July weekend) used the holiday as the excuses. DO NOT GO HERE!!!!!!!!!!!!!!!!!!!!! read more

This location needs to be investigated honesty 2 hr wait to pick up my car after a 6 hr flight don't ever ever ever ever ever come here

This place is wild. They don't even staff the counter and direct you to Avis. Then... after waiting in line for an hour they have no details on the reservation. They do get us a car. So we think. They send us to the location of that car. There's no car. We go back. The clerk starts looking for a car. We cancel and get charged anyway. This is now 2 hours into it. We tell the clerk we were charged. She tells us to go out to the parking lot where the manager will be waiting for us. He will take care of it. The manager is sitting in a booth with a line of people waiting for him... some of whom have been waiting for over an hour. I go back inside. The clerk says there's nothing she can do and no matter what I say that won't change. Oh... and she never bothers to apologize. I got the impression this was a routine day for her. No big deal. We call an Uber. I do not recommend this business. read more

Budget - Chaos. - Car Rental Near Me - Cleveland, Ohio

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Worst rental car experience! The website has not worked properly for a week so we had to wait in line. The man in front of us had been waiting o er an hour for his scheduled rental. I e of the employees begin sharing the customers personal story with everyone at the counter! Not professional! Our electric car was not ready so we had to opt for something else. So we paid for an electric Mustang and had to settle for a Ford Escape or wait. When we arrived at the car, it was dirty! Interior was dirty and the windshield bug splattered. Not a good experience!! We will never rent from. Get again! read more

Horrible service Long ass lines and only one employee working Negative stars!!!!!!!!!!!!!!!! I was in Cleveland for a work trip and waited over 2 hours in line which was a huge inconvenience my work meetings were delayed!! read more

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Meh...service upon check in was ok. Not bad, not good, not helpful. Service returning car was excellent. I find this to be the case at a lot of rental places, it's not specific to. Budget. The car was bigger than what I had reserved which was a nice upgrade but it was pretty beat up. Nothing noteworthy to report. They had the best price and they're my go-to company for rentals. read more

Budget - They gave me a banged up car - Car Rental Near Me - Cleveland, Ohio

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Awful service, line was 20 people deep with one person working the counter and kids screaming because they were waiting for over an hour. Go to ent other rental car place at this location. All were much better read more

Budget - Car Rental Near Me - Cleveland, Ohio

got in at 9pm and have an hour to drive once we pick up some supper but apparently it rained and the building leaked and the computer system is a mess. we've been here over an hour trying to pick up a reserved SUV for business for 3 men who have to be on site early tomorrow. Looks like another hour at least and I feel for the employees as well but this is ridiculous! Where is the backup plan? read more

Set up online, requested a mystery vehicle via the budget website. When we arrived at the budget desk, they guided us to the avis rental company. We had a quick great experience. The ladies were super sweet. I said it would be fun to have an EV but needed it to fit my 6'3" son, they gave us a 2024 Ford F150 lightening! We got to the truck, it looked great but smelled horrible. Right on the widow it says $450 cleaning fee for smoking may apply. Obviously the last renters didn't care cause it leaked of cigarettes & pot. We went to the store & got deodorizer & a car freshener. There was drink residue on the center console. Other than that, this has been a great truck! We needed to extend the rental return date. I was able to easily do it from my phone on the budget website, even though avis provided us the truck. Now the nitty gritty.... Pros of renting an EV... spent less than $200 on charging for 2 weeks, rides really nice, all the bells & whistles & I'm loving the frunk. Cons: if you don't have a home charging unit, it really sucks to have to find one & either sit while it charges or get dropped off & picked up. Some chargers are super slow, some super fast, kind of like cell phone charger. Some charger charge extra/hr, if you don't disconnect within 10 mins of finished charging. Specific to a F150...the mileage to charge ratio isn't that great. About 215 miles per full charge, so it's you are staying outside of town it requires charging nightly. Need to return it with at least 70% charge but no place close to charge near the return desk. Overall we are happy with the experience we had & will definitely get a rental when coming home just probably not a ev truck read more

Budget - Car Rental Near Me - Cleveland, Ohio

I wish I could give zero stars. This is the absolute worst company and location. The staff are constantly giving misinformation and never providing an answer with confidence. EVERY SINGLE LAST ONE OF THEIR VEHICLES ARE FILTHY. Pieces are missing or broken in the vehicles. Make sure that you inspect the vehicle before pulling off because they will try to charge you for cleaning and dents/damage that you are not responsible for. be sure to ask when the vehicles last maintenance was because they will allow you to travel across country without checking the oil life, tires or the toll device. This company needs to be shut down immediately. They should be ashamed of the shady business that they're running. Keep all of your documents and pictures. This business is as crooked as they come. I will be taking further action. read more

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Over an hour in line to pick up our car, with a reservation. There was only 1 person behind the counter and 40-50 people in line. A second person joined about 20 minutes in. Not the staff's fault - they were friendly and things went quickly. Just painfully understaffed. Other rental places didn't have any extra cars or we would have jumped over FYI Budget and Avis use the same counter (I guess they merged?) so is was no better there. read more

This place is the worst. I had a reservation they made me upgrade and charged me. The line was 3 hours long. After I returned the car and returned home I had a 300.00 dollar charge when I had already paid in January. I try calling customer service they hang up on me before hearing me out. I call back and they say nothing! I want my money returned. I have never had so many issues with a car rental place before in my life. It makes you place a star and unable to add none or half. A star is way too much to give to Budget!!!! read more

Fast Break account is absolutely WORTHLESS at Cleveland, Ohio airport. How come Fast Break can work at every other location except CLE? You are supposed to be able to walk right outside to pick up your keys with a Fast Break reservation. I'd give a zero star if I could. read more

Wasn't sure whether to put this debacle on Budget or Avis. Rented with Budget and they had a sign to see their sister company, Avis, next door, and there was one representative checking people in who was one of the slowest, least quick to act check-in people I've ever seen. I felt sorry for him though - at current count there are 27 people (and growing) waiting to check in. I've been here 45 minutes and only 3 people have gotten their cars. read more

Um paid for fast service and it was a line from hell. No one wants to wait this long after hard flight! read more

Budget - Car Rental Near Me - Cleveland, Ohio

I used Budget again and this time I rented the car in Chicago and dropped it off in Cleveland. The process was simple to make the reservation and while I had some anxiety about dropping it off because of an extremely early flight, I was pleasantly surprised to see that they already had staff checking in cars at 5:20am. The drop off was extremely easy and the airport shuttle runs 24 hours. I'll say that there could be more signs for drop off and to get back to the shuttle. I actually missed the little Budget return sign the first time since it was dark and had to do a loop around the rental area. For the shuttle/service desks just head toward the center/big building and look for the double doors. read more

I recently rented a vehicle from Budget Car Rental, and it was the worst experience I've ever encountered. The vehicle cut on off , I called customer service, they lacked any empathy. The vehicle leak oil in my driveway budget continue continuously to to have no regard. I would never have my company rent from them again. read more

Never again!!!!! They charged us for gas even though the tank was full and the gas station used is less than 2 minutes from the rental parking lot. Called to complain, and while on the phone, my card is being charged multiple times for a charge they can't even tell me what it is and tell me they can't do anything about it because it is " non-negotiable," but they still can't explain what "it" is. The car was prepaid, I paid for insurance and filled the tank up, and still getting almost $100 worth of charges that no one can explain. read more

0 stars. They gave us a car that had two warped tires and wasn't safe to drive. We had to go back to the airport to get an alternate vehicle. They wanted us to pay for the gas we used before we noticed the unsafe tires. The phone number is disconnected because Hopkins doesn't have phones for Budget Rental anymore. They continue to give the disconnected phone number for customer service. They are trying to charge us for more gas that we used with the replacement car. They refuse to give us a refund at all even though I haven't been able to spend nearly as much time with family on this trip due to these car issues and poor customer service. read more

Worst experience I've ever had in a rental car company customers were upset yelled at the workers workers walked off at one point was over a 2 hour wait after we got to the rental car counter I ended up canceling and going with Hertz. read more

Everything was great until I got the vehicle without the WiFi activated that I prepaid for. Once I received the receipt I was charged for the radio which I did not add to my rental agreement. Called customer service and was on the phone for over an hour and put on hold just to get transferred and put on hold again. I did not receive the money back from the WiFi service I paid for read more

Waiting 20 minutes with no clerk at check in at Cleveland airport They have no clue about car inventory Basic business process that should work is a disaster Couldn't be worse read more

BEWARE dishonest and unethical staff and company! January 2025: Budget and their employee will lie to your face at this location. We reserved a luxury non-EV SUV for winter driving and received a half-charged electric vehicle low on wiper fluid (not great for salt and snow driving) and were charged $275 more than the confirmed rate. The employee never said there was a change and not taking the EV meant being left without a car, at night, in the middle of winter. Even after calling the location and the national number, we were told there was nothing they would do and we could return the car and be charged a certain amount. When we did, they charged us double that amount. read more

With a wedding to attend in Ohio, we naturally needed to rent a car to get around. So my husband and I set up our rental ahead of time with Budget. ++ Our Nissan Cube was clean and quite the zippy little vehicle. -/+ The associate aiding us at the rental counter was determined to either upgrade us or get us to purchase some additional add on - it was quite frustrating, but we expected it. -- We were given the wrong paperwork when we picked up our ride. So while we received the correct car we were detained and then directed back to the service desk to correct the issue. -- Upon returning the car with a full tank of gas we received a strange additional charge on our credit card that took was never resolved. While the prices are very attractive, I think I will pay a little more and rent from someone else next time. Sorry, not sorry Budget. read more

I definitely should have read reviews prior to renting at this location. Prior to I have used Budget at Vail, CO airport location and was very happy. Bright spot was the check in and return associates...friendly and efficient. Car was not particularly clean, dashboard indicated low key fob battery, and EZ pass was unusable in Ohio. I had to pay full toll because I didn't pull at ticket...only went 1 exit. Toll booth attendant said they never work and car rental companies need to stop using them. I didn't want to waste my time requesting a refund which I knew would never happen and only further aggravate me. I won't use budget again because of the above. Do yourself a favor and shop around...and always pull a toll road ticket! read more

Budget is right you will get a great car in the budget. You will find whatever you need here in car wise of course so go ahead and book or if they aren't busy tou can do a walk in read more

Dirty, smelly car. Car was old and beat up on the inside. Some of the featured didn't work

Fast break not working. Had to go inside and wait in line again. Screens down and Also no phone. read more

Budget - Fast break area not working no phone - Car Rental Near Me - Cleveland, Ohio

Just picked up a vehicle that's filthy! It's gross and the vehicle is not what I was lead to believe I booked online. I wanted a vehicle to sit 5 people and selected mid size. The website is really misleading. We were told the vehicle was a Toyota Rav 4- then informed to fit 5 people we can get the Toyota 4Runner and I would not be charged $15 extra per day. Since I took a red eye I just agreed and wanted to get out of the rental office, waited 45 mins to get reservation check in. The one thing that really bothered me was 2 Budget employees said "you can change the vehicle, but you will have to wait in that long line again", that was really crappy. First time using Budget and it will be the last time. The car interior is disgusting and of course standing in another 45-60 minute line isn't worth it due needing to get to the next location. I agree with another reviewer- Avoid!!! Avoid!!! Avoid!!! I wish I had read the reviews before booking. My favorite moment was asking an employee where the keys to the vehicle were at, he replied "they're in there somewhere just look!" Thanks, I'm unable to search high and low due to sticky gunk on the hard surfaces and crumbs in every crevice. I finally found them tangled in the buckle for the seat belt. I knew the employee didn't care, it was like a car version of an escape room! read more

Budget - Online booking vehicle info - Car Rental Near Me - Cleveland, Ohio

We had to wait in line for over an hour and a half. Most of the time there were 3 attendants and it took so long to get customers in and out. After traveling all day, it was miserable to stand in line for that long. Everyone there was frustrated. There were no lines at Avis, thirfty or dollar rental - I suggest those over budget any day. read more

Budget - Line at budget car rental at the Cleveland airport - Car Rental Near Me - Cleveland, Ohio

I will say, I set the bar pretty low as far as expectations but Budget would have commanded five stars regardless of how high the bar was set. The associate who helped me at the front desk was marvelous. She spoke clearly with her mask on and was so helpful and caring. The car was brand new with very low mileage and preformed perfectly through major rain, sleet and hail. I was given a discount for being a member without even asking for it and no run around. Couldn't ask for anything more. read more

Been in line at the Cleveland Airport Budget Rental car for three hours. Customer in a long line waiting. Four staff intently staring at their computer screens but only one person completes the rental process every 15 minutes. Some are leaving upset with no cars. Glad I flew all the way to see my kids to get to spend the day in line at Budget. Highly recommend renting with Dollar, Thrifty, Avis or Enterprise and NOT Budget. read more

Budget - Long line at Budget Cleveland airport. I do not recommend using Budget at Cleveland airport unless you are ok spending three hours in line. - Car Rental Near Me - Cleveland, Ohio