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    Budget Car Rental

    1.3 (35 reviews)

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    Dents scratches galore.
    Michael E.

    Literally the worst car rental place I've ever been to .. wanted a lux suburban or equivalent.... and this is what they gave us.... seen the damages but the bumper was still on..... said fk it and went to the condo we rented literally as soon as we hit the highway bumper was flapping in the wind like a damn bird... called them and said we are bringing this pos back thats insane As soon as we get back we are greeted by an insanely rude man who blames the damages on us saying we wrecked the car. Proceed to show him before pictures and he keeps saying idk pretty sure you'll have to pay for that... Go inside to complain and return the pos and get met by smirking shit employees. Ask for the toll road money back we had to drive through and an upgrade for the inconvenience... and are laughed at... will never do bis with this place again.

    Kevin M.

    One star is too good! Seriously?!? What a clown show. 50 people in line. It's like they didn't know they were coming. I know I put the pick-up time on my reservation. They had two people working the counter. The company made the reservation. That's the only reason I'm here. This place is awful.

    Uber receipt

    Firstly, I requested/reserved a Rav4 7 Seater. I needed a 7 seater car to begin with, which is what we told the clerk when she hands us a key for a Hyundai Santa Fe. She then proceeds to tell us, "You can't actually reserve a specific car only a car class. Also, your reservation is for 7:30 so they haven't touched the car, and santa fe is actually a bigger /upgraded car I gave you of no extra charge" 1. it was 7:28, and you haven't even touched the car? what's the point of reserving a time if it wouldn't have even been ready by 7:30 PICK UP 2. Which was it, they didn't have the Rav 4 that was on my RESERVATION itinerary or that I can't reserve a specific car? She had two conflicting statements. 3. Because it wasn't a 7 seater like I had SPECIFICALLY asked my party ended up having to pay an additional $50 on an uber. To top it all off when we got in the car, it smelled of dogs and cigarettes and the car was missing two tire caps. To me there was no upgrade, no customer service, and for a place called "Budget" We spent a huge amount of money.

    Cannot see gas level due to lites out due to lavk of proper servicing on vehicle.

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    3 years ago

    Would give zero stars if I could. Customer service is deplorable. Pay extra for Enterprise or similar.

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    5 years ago

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    5 years ago

    The line for Budget was horrible. It took over an hour to get our rental car. Get your crap together Budget.

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    10 years ago

    Charged an additional 40% without knowledge. Desk agent Cathy did not inform me if upcharge. List mead customer!

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    Ask the Community - Budget Car Rental

    Review Highlights - Budget Car Rental

    We purchased our fuel through Budget in advance - the gas prices near the airport were very high so I'm glad we did.

    Mentioned in 3 reviews

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    Advantage Rent A Car

    Advantage Rent A Car

    5.0(1 review)
    0.0 mi

    I've been traveling the world for business since about 1980, taking an average of about 25 trips…read moreper year. I almost always need a rental car, whenever and wherever I go. I've rented cars in about a dozen different countries, and in probably 50 or more cities in the US over that period. I've seen what I consider to be good rental agencies, and a lot of marginal outfits...and worse. As a resident of Northwest Florida it's really nice to be able to say that I've found the best car rental location I've ever used, right here in the Niceville/Fort Walton Beach area. I've rented cars and vans from Advantage Rent-A-Car at the VPS airport over the past year. And I remember thinking to myself what a great experience it was, the first time I did business with them, and in every succeeding experience I've had with them. The customer service at the counter has been fantastic. The ladies who work there are always very friendly and helpful, they always offer me options that allow me to limit my costs while getting the best vehicle I can for the money I spent. Every time I've rented a vehicle from Advantage the cars and vans have been in top condition, and with low mileage. As someone who spends thousands of dollars a year on rental cars it's important to me to get good value and service. The Advance Rent-A-Car office at Northwest Florida Regional Airport is the friendliest, most professional business of it's kind I've ever had the pleasure to spend money with, and they've convinced me to look for Advantage offices wherever I travel. I wish I could find that kind of service and attitude at every airport and rent-a-car agency I use. ***** - Five Stars...absolutely top-notch!

    Budget Car Rental - carrental - Updated May 2026

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