Horrible Experience!!!
I ordered customer window shades from this company on October 18th, 2024. I paid the initial deposit of half the full amount after being told these coverings would be in two weeks later. When I didn't hear anything for weeks from the salesperson I reached out to her, which was November 14th, almost four weeks later. She responded by letting me know she would check on the status of my order. I then checked back with her a few days later when I didn't hear back from her and was told they could be installed Friday November 22nd. Late afternoon of that day I found out that he had an issue with a previous job and would need to come the next day.
The installer brought in the shades and found the three living room shades were not the right size. There were also two other blinds missing from the order. The installation of the correct window shades was not done well. The shades were off-center and did not roll up properly.
On November 24th, I contacted the salesperson about the missing shades and those mismeasured. She informed me she would look into the missing shades, find out about the poor installation, and get back to me the next day. The next day, I didn't hear from her, so I contacted her and was told she didn't have any information. In subsequent days, I also tried contacting her by leaving voicemail messages and did not hear back from her. Again, I had been waiting double the time I was told and now still didn't have my complete order.
On December 2nd I contacted the owner and asked to have the poorly installed shades removed and to be given a refund. The following day the installer came, took down the shades, and took them away. I have not had any response from the owner whatsoever nor have I received my refund. read more
