I had custom shutters put in for my house in Windsor California. Phil and Gabe came out and did the…read moreinitial measurements and then today Gabe and Austin ldid the installation it was just flawless perfect they are such master installers and so pleasant to be around. He only took them about two and a half to three hours and they look perfect I would give them 10 Stars if I could

Wonderful company with very knowledgeable owner and support staff. Phil and Geneveve were extremely…read morehelpful, responsive, and very service oriented. The product had some issues. But Phil and Geneveve made sure to correct any problems in a timely and effective manner. They are competetive with pricing, and will work with your budget to get you what you like. Highly recommend.

saul We met with…read moreSaul and ordered our shutters through him. He was very knowledgeable and took the time to explain everything to us. He also pointed out that our old shutters were getting pretty dated, which helped us understand why it was time for an update. Once the new shutters were installed, I could really see the difference. They make the room look so much cleaner and more polished, and I absolutely love the 2 1/2-inch louvers. They look beautiful! The installer, Cornelio, did a wonderful job. He was professional, careful, and did an excellent job installing everything. We are very happy with our new shutters and the whole experience.

After many phone calls, we set up my appt for installation of an exterior sun shade. The crew…read morearrived on time and worked diligently to complete the installation. The results are excellent and I am delighted with the results.

am filing a formal complaint against Sutter Craft Design regarding failure to complete contracted…read morework, lack of communication, and failure to provide services after receiving payment. On October 30, 2025, I placed an order with Sutter Craft Design for shutters and shades and paid $8,000 upfront. I was told the project would take approximately 4-6 weeks to complete. It has now been over 7 months, and the job is still not completed. Throughout this time, communication has been extremely poor. When the company did respond after repeated attempts to contact them, I was given numerous excuses, including backordered materials, fabric delays, and even a car accident. Despite these explanations, there has been little to no progress on the project. At this point, the company has completely stopped responding to my calls, messages, and attempts to resolve the matter. Due to the lack of completion and communication, I filed a dispute with my credit card company today in hopes of recovering my money. I am requesting a full refund of the $8,000 paid upfront and assistance from the Better Business Bureau in resolving this matter.

May 5,2026 I agree…read morewith the two bad reviews May 2, 2026 and May 1, 2026. I paid $6000.00 for wooden shutters for three windows over a year ago. At the time of installation Jeff Chastain said there was a damage shutter and I should expect a replacement. A year has past and nothing has been done. After numerous phone calls and text messages over months. Mr. Chastain has failed to replace the damage. The damage was on one of the slats and I wanted the slat to be replace or a monetary refund. I filed a complaint with the Better Business Bureau of Santa Rosa with no success. I would not do business with Jeff Chastain of Shuttercraft. I did business with the company 20 years ago with no problems. Shuttercraft for some reason has become an unreliable company. Jackie P

Excellent service by a true artisan! He does it all and does it with excellence! Been going to him…read morefor years, and will be going to him for more years

Contracted Chad and his crew to install a glass shower enclosure for a remodeled bathroom. Chad…read morecame out the next day after I called him and took measurements. The Glass Shop was the second estimate i received for the project. When i compared the estimates side by side, The Glass Shop was slightly more, but i noticed they used thicker glass and more hardware to than others. The glass was installed about two weeks later and was fantastic. The glass thickness was exactly what i wanted at 1/2" and the install was seamless. I am thoroughly impressed with the glass and the install.

Jeannie is fabulous! Great products, advice and customer service.read more

Jeannie is so easy to work with, and very professional. She made great suggestions for replacement…read moreblinds in my rental home. The order arrived on time and was installed successfully several months ago. However, the cleaning service for my tenant recently damaged the pulley in one of the blinds. Jeannie graciously returned to my rental, removed the blind, and sent it back to the manufacturer, saying the blind is still under warranty, so there will be no charge.

Lisa was great from the start! Our first phone call was sweet & to the point. She was able to do…read morethe estimate herself a week or two later. It was followed by an email with three different options---she put out the effort! It took about a month to get the new shades installed. Their installer Greg was equally knowledgeable, thoughtful & pleasant. We now have beautiful & well-functioning bedroom & mancave shades. I will be recommending Hendrickson's to anyone that needs window treatments!

It was so refreshing to speak to Mom at Hendrickson's. Not only was she a delight, she gave me…read morejust the right information I needed for my shades. When I had to schedule she set me up with her daughter Lisa, who was just as charming. Lisa came in carrying her ladder and bag and quickly got to work to solve my issues. It no time at all she had completed the job. She also offered to secure some clips I needed. It was obvious that she loved what she did and was good at it. Lovely family business and a pleasure to work with them. Thank you!

Fabulous customer service, great quality, really pleasant interactions, and so happy all around. my…read morehouse is old and not 100% square and it looks perfect. Would highly recommend!

Jeff did a fantastic job with our shades on our deck. He spent a lot of time figuring out what…read morewould look and function the best. He is very professional and easy to work with. He went above and beyond what needed to be done to get our shades installed. When none of the installation crew was available, he did it himself and did a wonderful job. I can't imagine the crew being more concerned about how it turned out. My husband and I highly recommend Jeff!