Tyler is an honest professional and knowledgeable guy. I already had an exact plan and…read moreimplementation in mind and he was able to accommodate that without skipping a beat.

I had Tyler come out to help me figure out what type of security hardware I needed and where at my…read moreresidence. He was happy to answer a ton of questions I had; clearly very knowledgeable and experienced. He was able to install everything and have the whole system up and running in less than a day of work, plus run an extra ethernet cable to my office. The cameras look great and the wires are not visible. I'd highly recommend him to anyone in need of security hardware or any sort of wiring.

Petersburg Alarm Company is a reliable, family-owned company that is consistent with following…read morethrough with all projects, helping customers, and putting all clients first. They do the best job in the 804 area and get back to you in a very timely manner. Beyond fair and knowledgeable, this is the alarm company that you should call immediately and switch to if you haven't already! I recommend them and they are constantly growing with 30+ years of service.

From the owner: For more than 48 years, the Chester area has known Petersburg Alarm Company, Inc. as the place for…read more24-hour alarm monitoring, security systems, burglar alarms and camera systems.

Excellent customer service. Top notch technicians. I would highly recommend them for your security…read moreneeds.

From the owner: Security System Professionals read more

I had used this company about three years ago and had successful results with them setting up a tv…read moreand installing some surveillance cameras. Almost two moths ago, I called them to replace some of the cameras and take care of some other issues. A service representative came out and told me what needed to be done but no one ever called me back to set up a time to take care of the issue. I called them twice and no one ever returned my calls. My next communication with them was to get a bill for $280. I was charged what felt like a huge amount for them coming out and talking about the problems but they could not or would not fix the problems. If they had at least contacted me to tell me that they could not fix the problem, I probably would not have been so disappointed with this business. I will not be calling this company for any of their services in the future.

Great job installing & setup of my new smart TV and sound bar. Knowledgeable and efficient.read more

They never returned call, so I called someone else. Very surprised. Going back to Richmond Alarm…read moreCompany. They are very professional & have done work for us before. Thought I'd find someone a little bit closer, but what's the use if they don't call back

After pricing Home Security systems form ADT, Richmond Alarm, and Dynamark, I chose Security…read moreLogistics. Unlike their competitors their pricing was straight forward with no hidden costs or sales gimmicks. The system Security Logistics offered was functionally superior with a color touchscreen. Plus I own the system from the date of installation and they don't require a long term contract. Their installer was prompt, professional and friendly.

I signed up for ADT but the sensors do not work. The alarm tripped all on its own the only time we…read moreset it. I've been trying to cancel the contract ever since. They randomly charged me $294 for the equipment and overdrafted my account. Then they tried to charge me $919 a month later stating this was the buyout to cancel. I told them I couldn't afford that so reopen the account which they did and then they proceeded to debit my account $839.77 with absolutely no warning. So now I've paid them to cancel the account AND the account had been reopened and they expect me to pay $30 a month. This is the absolute worst company. You get 0 customer service just apologies even from managers. I wish there was an option for 0 stars

ONCE AGAIN, I WISH I COULD GIVE ADT A ZERO…read more I'm really getting tired of ADT. After 3 months of ongoing problems, and finally a new panel. Never fully compensated for all that I experienced over 3 months. They replied to YELP and I asked I contact them. Not in the mood yet to deal with them. Now, for the past week including today, the panel date is stuck on 6:06 PM August 10, 2024. Today is August 17, 2024. The time is currently 12:10PM. I despise calling this company about anything related to the equipment and service. So here I go again. I have to be in a certain frame of mind to call them. It always put a damper on my day. And now is not the time. Especially after my last encounter with them. YELP should include ZEROs for ratings. So sick of this company and I'm stuck in a multi-year contract unless I'm able to afford to buy out of the contract at some point. I'm going to work on making that a priority. I can't go several more years of this incompetent service with malfunctioning and inadequate equipment. And as I posted previously, they lie. Again, I took pictures of the panel with the date and time it is stuck on. I don't know how to upload photos. Otherwise, I would attach them. Wish me luck with this rip off of a company. I feel the service is overpriced for the quality of service and equipment you get. I left them years ago, came back because I thought they would be better over time. NOT SO! AGAIN, I WISH I COULD GIVE ADT A ZERO!

I had a great experience with Neblett LLC Fastway Locksmith. The service was fast and professional,…read morethe price was right, and the technician was courteous and knowledgeable. Highly recommended for anyone needing locksmith services in Richmond!

They were rude because i didn't pick up the phone right away when someone called to scheduled an…read moreappointment for a replacement key . Well we made the appointment for the next day , a few minutes after we hung up I found my keys so I called back again and canceled the appointment, they threatened me to charge a cancellation fee even when there no agreement on that and even when the appointment was cancelled almost immediately and the appointment was not until the next day.

Horrid service after Johnson Controls bought them out. They WERE great, locally owned, and…read moreresponsive. Now they badger you for invoices you have already paid, using an Indian Call Center. Prices for monitoring rise constantly. We are delighted to have installed our own system and can give this rotten firm a final good bye. Wish I could give 0 stars to this arrogant, out-of-state company that hoovers up and ruins local companies.

Richmond Alarm does the burglar alarm monitoring for a property I manage. The alarm went off and I…read moreneeded to speak to them. I have been on hold for 55 minutes. That is unacceptable. On Monday I plan to fire them and hire a monitoring company that actually answers their phone.

I have a rental property and came to yelp and google to find a high quality service locksmith…read more Petrone Locksmith was listed on both platforms as highly rated, so I reached out to them and 3 other companies for comparisons. Petrone Locksmith came in with the most reasonable price so I went with them. I checked one of the keys in all 3 doors and verified those worked and went about my days. The new tenant came in and had trouble with one of the doors, as did the keys I gave to my husband and daughter. I contacted Petrone, told them that I wanted to get over and check the keys just to make sure it wasn't a "you"ser error and they responded timely, letting me know to keep them posted because they would have no problems coming back out to make sure all the keys were in working order. Well, it wasn't a "you"ser error. I could get one key to work but it took too much effort. Reached out to let them know and they were quick to come back stating that they guaranteed their work. This is a small, woman owned, local business and I would strongly recommend them for their services! Because they STAND behind their work and that is so important these days. As long as they're in business, I will continue to use them for every re-key I need. Thank you Mary for being super responsive and honest. It does not go unnoticed! I appreciate you! April Brown

Called to rekey locks. Service was reasonable quick and professional. Highly recommend this…read morebusiness. Love that its female owned and highly recommend to other women who are more comfortable with a quick response time and female staff when addressing home security challenges.