One of the better store with excellent customer service…read more Called another store asking for help with an exchange from an online over. Manager was giving me an half ass answer. Decided to go to the one in Maplewood and they were able to assist me with no question asked!!!

I LOVE this H&M! I oftentimes try going to the Mall of America location, but it is typically a mess…read moreand the selection has already been picked over. The Maplewood Mall location is definitely underrated, in my opinion. Whenever I go, the sales floor is always clean and ORGANIZED. The put the higher priced, fashion pieces at the front of the store and the everyday, low priced items in the back. The merchandising makes the shopping experience a lot more enjoyable.

Yesterday12/22/25 So, we go to the one in Rosedale Mall in…read moreMinnesota, but we happen to stop at the one in Maplewood Mall. My husband and I were shopping for grand kids and 1 great grandbaby. The kids wanted shoes and watches so really there were a few customers about 20 or 25. Anyways we made to the shoe department, and we started with the girls and of course my husband he needed help anyways we got all the girl's shoes and I mention to my husband we need a buggy so I found one took me a few minutes when I turned around and I see this guy starry at me did not think nothing of it. So, I went where my husband was put all the boxes of shoes in buggy and we started with the boy's shoes all of sudden I see the same guy again I told my husband we are being watched by this fake security guy he goes yea I know. So pretty much mush we were being followed. This guy was like a leash So, we were done in this department, and we took the elevator down to go get the great grand baby clothes and watches for the kids then my husband tells me there's another fake security guy on your left I said what the effing shit it this. This was the most uncontrollable experience that we ever had we are in our 60s what the hell we don't have to steal we have jobs. These two idiots they were like LEASHES. At one point i was going to say something but I would be wasting my time. Then we go to cash out and there's no cashiers in front or the back we had to go to the Sephora makeup area oh my goodness, :( Let me give you a tip on your security have them dress neat clothes and not walk like clowns. As far as your cashers well you need to hire more. Will I come here again NO. :( I will be at the Rosedale Mall No Stars

0 star if I can rate this business. Very poor customer service. The cashier was rude and…read moredisrespectful. There was only one register on the lower level and the cashier was not friendly at all. The customer before me asked if she can pay her JC penny card there and the cashier told her to go upstairs, but she ended up taking the customer's payment anyways. She didn't want to do her job nor did she act like she cared. Why do they hire people like this and not see a problem at all? A smile goes a long way.... Train your workers with basic customers service skills if you're going to hire them!!! The dressing rooms were also messy at the beginning of the store opening. The workers act like they don't want to work there. One manager came and did apologize after I stated my complaints. We waited over 45 minutes for check out. This business is going to close down soon. I can foresee this and wouldn't be surprised. Worst customer service I have ever experienced at a department store. Kohls and Macys are in the same mall and I did not experience this over at their stores. Good bye JCPenny!