I visited this store yesterday. As soon as I walked in and started browsing, I was approached by…read moretwo women under five minutes asking if I needed help. Both times, I responded no. After that, both of them started following me. Everywhere I went, they were right there, pretending to fix things that were clearly already fixed. I started to get annoyed. I heard them inadvertently discussing me. The short blond one, wearing a light beige dress, said she was only trying to help me and I was rude. This demonstrated ZERO professionalism. Why would I want help from them when they allowed their very conscious biases to cause them to see me, think the worst and proceed to follow me and make me never want to shop there again. Disgusting.. The other one with brown hair approached me again. This time I asked about the store manager, whom I've interacted with for years while shopping there. If I remember correctly, she said she wasn't there but said she's the assistant manager and I think she said her name is Lori. At that moment, I declined and decided to reach out to corporate. I've shopped with Express for years, online and in store. This is completely unacceptable. Express, please invest in some diversity training as no customer wants to endure this treatment.

One of my all time favorite stores! As soon as I walked in I could feel the cheer the workers…read morefilled the room with. An employee immediately came over to ask me if I needed help and helped me find the perfect jeans that I now wear all the time! There was an incredibly helpful girl named karina who was so genuine. It really completed the experience!

I went in today looking for multiple items I found online. I needed 3-4 pairs of work pants that…read morewouldn't come in time for a work trip if purchased online. There were 2 employees feverishly moving items on to a sale rack. It was 1:30 and there were no other customers in the store. I walked in and neither acknowledged I had even entered the store. I spent maybe 5-10 minutes looking for the items and went to where the 2 employees were moving items from one rack to the other. It was only when I was 4 feet from one of the employees that they acknowledged my presence. I asked for help regarding finding similar items to those online and she said no they don't carry size tall. When I told her tall wasn't necessary she pointed to a pair on the sale rack said others were on a table in the front. That was it. No, how can I help? No, let me see if there is something else that could work. No showing me the table she referred to. I just left and won't be back. Since I still need pants, I'll find somewhere else to spend my money.

Amazing! Amanda C. is the best! As the mother of a toddler I can't remember the last time I went to…read morethe store to shop for myself. However, with an upcoming trip home to see family/friends I hadn't seen for a while I decided to give it a try. I was fully prepared to walk out of there, and half expected that I would need to, since my 2 year old tends to get wiggly in stores. Which of course she did. No surprise. She got extremely wiggly which made it incredibly stressful for me. Luckily, Amanda C. stepped in and was beyond helpful. She helped me find items quickly and even used my phone to check if items were better to buy in store or for pick up in store. Without her I would have left with nothing. Which, as my fellow moms of toddlers know, is usually the case....it's always all about the baby. But not this time!!! I ended up buying several items which gave me so much confidence going home to family and friends. So I guess this post is more about Amanda C. because I've always loved loft clothes. I just hadn't bought any since before my baby, until now. So again my thanks! I'll definitely be back!!!

I've been shopping here quite some time for many outfits has always people there to help. Even the…read moremanagers are very nice. I have to say out of all the outlets in that particular Tanger location. This would be the best quality of stores to shop it in some comparable two maybe Michael Kors or the coach Outlet I would say this one has the best service. It is a very fairly large store EZ return If they don't have a size they can ship I live out of the area and was able to get my fashion directly sent to me while using the loyalty reward program every visit you will get at all outlets at least 10% off

My husband and I always spend time and money in this store. Today, December 2, 2024 was very…read moredifferent in the most annoying way! We walk into the store, greeted by sales #1 "hello let me know if you need anything " ok 5 minutes later.... "You still doing ok?" ...... 5 minutes after "Let me know if I can help"...... This after being helped by a sales rep about a coat! I walk on the other side with hubby,,,, "Yall still doing ok?" us.... "Yes" at this time both of us annoyed..... black man tells across the store " let me know if you need anything " ,.. I can't hush my husband at this point .... White man walks by and pretends to go to back and then quickly comes back out... "yall still doing ok?" ..... hubby goes on to tell him about what's going on.... White man says "If we don't do our job by asking then we'll be fired" As we were standing in line and multiple people enters the store, no one asked what we were asked, no one was harassed with these questions.... Unbelievable!!!! We both have good jobs which is a blessing with a beautiful family and good people and we get targeted! That was not customer service! It was harassment!!!!!!!!!!!!! The sales rep at the cashier asked who helped us.... We told him everyone on the line , every 5 minutes!!! We don't steal! We were just trying to take advantage of the "no sale- sales at the store ! Shame on yall!! And to the white man that says it's always been that way since 2009! Shame on you for not stopping that nonsense! I saw it in your evil eyes!!

Visited looking for a few pieces to add to my business attire wardrobe. I love the Allie bootcut…read morepants and also love the new patterns/colors they are coming out with! Service here was awesome. I was greeted immediately upon entering the store and the very friendly lady helped me find what I was looking for along with showing me some other nice pieces. This is a nice size store with a lot to choose from. Make sure to watch out for deals and coupons, as you should never have to pay full price here!

When I am in town I come by to check out clearance items. They usually have good deals since it is…read morea stand alone store and they get a lot of merchandise. The staff has always been friendly and incredibly helpful. I am a low maintenance customer but they have even offered to order and ship my purchases to my house for free since I live out of state. The one thing that irks me about Lane Bryant is the hard sell with the phone # and texts and e-mails and blah blah blah. I just want to pay and go and if you are going to offer "deals", then just lower the price already. But I suppose most people like a "sale". The store is well lit and laid out nicely. It is not cramped and you don't feel like you are in a maze. Half of the store is dedicated to cacique and the other half to clothing.

Great sales Guy!!! He is always helpful and very happy to help you in anyway that you can. I don't…read morestop in here often but when I do I always leave with 4 or 5 items. Check it out peeps

The staff will stiff you if you don't watch out. I picked up an item on a 50% off rack that was…read more$49.99. When I checked out she took $20 off. I challenged her and she told me $20 is 50% off of $40. Hello!! $49.99 is a penny away from $50 and I want the other $5 please.She was clueless as to why her math mattered! I don't shop here often... And won't be in the near future.

I went into this store with my husband. We were there for 45 minutes. He tried on a few sports…read morecoats, shirts & pants. No one offered to help or even greet us. When we went to check out, we waited for someone to help us. When the purchase was over $500 the sales lady proceeded to ball up his dress shirts like dirty laundry. I took them out & folded all three of them myself.. Then she balled up his sports coat & my husband had to ask that the coat be hung and bagged. For a high end men's store the customer service & lack of polish was horrible. We won't be back.

I got a suit here and the process was so smooth! The staff was very helpful and it was very easy.read more

I forgot socks while visiting PA. I am quite picky when it comes to socks, too, (mainly because I…read morehave tiny feet and wear youth size!) I can't find a good fit EXCEPT from Under Armour. I was so glad to find the outlet close to where I was visiting!! The store was clean & well stocked... except for kids socks! I was quite lucky to find the last package of my size hidden on the wrong peg behind a smaller size. There was only a few pegs of kid's sizes in this store... so when I say lucky.... I mean it. The only true complaint I would have is the wait to check out. I only saw one employee in the store who was helping another customer with a lengthy return. By the time additional help arrived at the registers to help him ... the line was 4 customers deep and going on 7-8 minutes wait time. I was there on a week-day during school hours and it didn't seem too busy.... But with limited help at the register, it seemed worse than it should have. Either way... I was still waiting to buy my socks! They are worth it to me!!

Walked in with my family and we were instantly harassed by an employee because me and the kids were…read morea little rowdy. We were then asked to leave for zero reason.

The day time manager went above and beyond after not having any success the first day I called with…read moremy complaint. Kate called multiple people to get a resolution sooner than later. She also is sending coupons. Kate gives consumers hope that good customer service is not a thing of the past!