Nasty Nuggets!!
We typically LOVE Buc-ee's... we have "donated" a LOT of $$ over the years... from BBQ & Chips to Candy & Fudge... oh... and all the GAS! lol And recommended people give them a try...
This location was busier than I had EVER seen ANY Buc-ee's!! There were LINES to the restrooms! But they're always clean, so I get it!
This weekend, we thought that after all these years, we would try their "Nuggets"... they were completely Styrofoam!! So bad!
Heading back home, we wanted to return them... we weren't sure if they were really Styrofoam... or simply stale; either way, they were nasty! We didn't want a refund, but an exchange for one of the many OTHER Buc-ee's products we love! They said, "No Refunds; we can only give you the same product!" I said that's ridiculous... they're nasty/stale... after a little back-and-forth, they (Ryan) agreed to a merchandise exchange... I waited for my husband to gather items, got back in line... and started over (with Carson) ... I pointed to Ryan and said HE already agreed to the exchange... so HE called a Manager... HE came over, started the convo all over again... then he said, "Let me get someone" (Mind you, it's a $7 BAG OF NUGGETS)... ANOTHER "MANAGER" came over ... "Can I help you?" I said, "What do you mean... Can you help me? I'm sure you have already been given the information... Do you really want me to start over?", She then said, "Okay, we don't give refunds; Corporate won't let us... bla bla bla." I said, it's a BAD/stale product, and I have already been told that you would do a mdse exchange..." She argued with me (with the person who gave the okay... RIGHT THERE!). I said, listen, I have all day; I don't want another bag of nuggets... they're nasty (or stale). Either way, I am not asking for a full refund... I am purchasing other items; it can go toward the purchase. And, additionally, if YOU need to call a 5th person (shocking, right? A $7 issue... so many approval levels), I have all day; this is BAD business, Buc-ee's... and I am shocked that we are even having this conversation... Where's the signage reflecting 'NO REFUNDS ON ANY PRODUCTS'? No one would answer the question!
The manager (didn't get her name) finally said ok.. I will just have to argue with corporate about it... I said, that's silly, give them MY information; I'll talk to them!! Then she leaned over and whispered to the cashier ... "Let's just make it a write-off".
OMG ... there are SOOOOO MANY levels of poor customer service represented here (Ryan was the original person who gave the okay, then we waited in line to pay for other items, and THAT cashier told us no refunds; we tried to explain what Ryan said... so HE called a manager). Then THAT Manager called another Manager...
Buc-ee's, get it together! That few-minute HORRIBLE transaction was NOT worth a POOR REview, AND all the business we will no longer give! I'll answer... NO, it's NOT worth it!
Let's see how much you REALLY care!!
Give me a reply.....
The Post below has OTHER examples of this same thing)
https://brobible.com/culture/article/buc-ees-return-policy/ read more