I brought my 4‑month‑old Maltipoo in for grooming and specifically asked for a light trim, with his hair cut down about halfway to prepare for summer. He is a young puppy and, like most Maltipoos, has a lot of hair--but nothing out of the ordinary.
Unfortunately, instead of a trim, my dog was completely shaved. After the fact, the explanation kept changing: first it was described as a "misunderstanding," then I was told his coat was too matted to groom as requested and that we needed to brush him more.
The core issue here is communication. One of the most basic responsibilities when providing a service--especially involving someone's pet--is ensuring there is a clear understanding of expectations. If the groomer felt the requested cut could not be done, that should have been communicated before proceeding. At the very least, a phone call should have been made to explain the situation and discuss options. Instead, they made a major decision without consent.
What made this worse was the unprofessional response afterward. The employee was laughing on the phone while discussing the situation, which was not funny to me at all. I understand that things don't always go according to plan, but dismissiveness and poor communication are unacceptable.
Overall, this experience felt careless and unprofessional. If I were the manager or owner, I would be embarrassed by how this was handled. I would not recommend this business based on my experience.
Posted this on google as well so it does not happy to someone else. read more