My experience with Bubbles and Bows dog groomer on Saturday, May 17th, was a total nightmare, resulting in an emergency veterinary visit for my pup, Jasper. I took Jasper to Bubbles and Bows for his scheduled grooming appointment at 7:30 am and was supposed to pick him up between 1:30 and 1:45 pm. When I arrived, the grooming wasn't finished, so I had to wait. While I was initially pleased with the grooming itself, the nightmare began shortly after. As I walked Jasper to the car, he was constantly whining. Once we got home, he continued to whine, started licking himself excessively, and was running around in circles. Thinking he needed to relieve himself, I took him for a walk, but he kept stopping, circling, licking, and even trying to slide his face on the concrete. Back home, he was restless, whining and kicking in his sleep. His distress became so concerning that I rushed him to the Neel Emergency Veterinary Hospital later that night. On the way, I discovered the horrifying reason for his behavior: his testicles had a large, red bruise. The emergency veterinarian suspected trauma, possibly from clippers, causing severe swelling. Jasper underwent blood work, received pain medication and antibiotics, and we didn't leave the clinic until 9:45 am. The diagnosis left me deeply disturbed about what could have happened during the grooming process. Even after returning from the emergency veterinarian the following morning, Jasper was not himself. He seemed disoriented and didn't respond to his name. He exhibited strange behaviors like running back and forth and sliding his face on the carpet. When taken outside, he didn't even seem to know how to relieve himself, which is completely unlike his normal behavior. Despite paying $75 for the grooming service at Bubbles and Bows, I was then faced with an emergency veterinary bill of $200 due to the injuries Jasper sustained. Additionally, I had to purchase further medications to ensure his well-being. To make matters worse, despite the severity of the situation and the clear distress Jasper was in, Bubbles and Bows has not responded to my attempts to contact them regarding this incident, which I find completely unacceptable. Overall, my experience with Bubbles and Bows was deeply upsetting and has caused significant distress and financial burden. Based on what happened to Jasper, I cannot recommend at this time. read more