We also stopped by our mechanic (the following month in August ) and had his Mechanic check out our sunroof and seal. He said there are zero issues with the seal or the sunroof.
We returned approx. 3 months later for an oil check and had them check sunroof again (to see if it was our error).
Owner of the mechanic shop said that there is definitely NOT an issue with our sunroof or the seal.
He viewed the water damaged and stated that he was going to let his customers know to AVOID Bubble Down.
It would not have been much of an expense to pay for our headliner to be cleaned.
Instead, we now see that many other Bubble Down customers are posting about damage to their vehicles and some of them are even more severe.
This shows incredibly poor Customer service at this Bubble Down location :(
If an expensive automobile is damaged by Bubble Down, the correct thing to do would be to pay for the vehicle to be put back into the same condition it was PRIOR to entering their "car wash."
We didn't ask for a new car, or for the entire interior to be cleaned. We're talking about a $50 service to clean the headliner where THEIR water and chemicals stained our headliner after ripping open our sunroof due to OVER SUCTION.
Water literally poured inside our vehicle when our sunroof was closed.
Bubble Down saw the damage occur, inspected our vehicle, took pictures, agreed that the suction was too strong, and they refused to acknowledge any need for cleaning or repair.
We were told by management that they had to adjust the suction setting, so they certainly DID acknowledge the issue.
Today we have water stains on our roof and we will need to pay out-of-pocket to have this cleaned.
Shame on Bubble Down.
Poor business management. Not ethical.
We feel bad for these employees who took the time to document our claim, acknowledge the damage, and then have to be embarrassed that Bubble Down didn't support them or their business.
We will NEVER return to Bubble Down, due to poor ethics on their part. read more