I meant to leave a 5 star rating for this local business! They go above and beyond! Who else around…read morehere brings your purchase outside AND.... Puts the wipers on?!!!

There are many auto parts stores in the area. All of them have at least one employee who really…read moreknows the business. The difference with Douglas is they ALL know what they are doing. You can go there with questions or to look for an obscure fit, anything out of the ordinary and they will be your best bet. I needed parts for a project and the other two stores in the area really didn't know how to cross reference or match a certain belt. Douglas should have been my first choice. It was nothing at all for them to find what I needed. They are worth the extra five minute drive for me.

Over the past year I've serviced my recently purchased class A, forty-foot motorhome at Major's and…read morespent nearly $20,000. It has been the most expensive, disappointing, and questionable experience I've ever had with a service. For example, I recently brought my motorhome to estimate several areas that need repairs. They did absolutely nothing to repair, simply estimate; the cost was nearly $1,000 to look at the coach and acknowledge the need for repairs! I was told to repair my kitchen slide out would cost roughly $17,000! By the way, the slide was making some noise when used, however, it was working when I brought it to Major's. When they reviewed the issues with me, the side was inoperable...I'm not sure what they did to it while it was there. This is the second time I've left my coach there only to return to further problems that somehow "just happened" while it was there, I took it to another vendor who did a thorough job of preparing a comprehensive estimate which was shared with me and provided more than was included in the $17,000 estimate from Major's. The vendor provided me with a comprehensive estimate with a range of $7,500 to $9,000. By the way, they did not charge for doing the estimate!! When the people at Major's did their estimate, they looked at my water heater and determined the gas regulator needed to be replaced, the cost of looking at it (no repairs, just estimate) was $322.37!!! I ordered the parts for the water heater on line from Amazon at a cost of $104 and replaced it myself in 30 minutes; less than half the cost of them simply looking at it. My advice to anyone needing service for your motorhome is to find an honest and fair service provider. We all work too hard to have someone ripping us off. We all deserve better than this!

We stopped in at 9:15 am and described our RV issue. They got us in within 30 minutes. Our issue…read morewas repaired in 2 hours. It was clean, friendly, efficient, and at the end the technician explained the issue and the repair. Yes, it might cost a little extra but I like to pay for quality. We were really impressed!!! I felt like David understood the customer and the need to keep moving. Thank you for getting us on the road again. I read some of the other reviews. If I lived in the area, we would enjoy the full inspection and all the suggestions to keep an RV in tip top shape.

Their customer service isn't the greatest. I stood there for 5 minutes while I listened to the guy…read moreat the desk and whomever it was talk about the cost of trucks when u make a comment I got from their customer are you in hurry. The manager didn't even acknowledge me or said I will be with you in a minute... was it because I am woman ??? I walked out without making my purchase went to another auto part store thst believes in customer service

Cant say enough about Frank at this store. I had called and ordered parts when I got there Frank…read morewasn't there. Dropped off some drums to be turned and was told he was the only one who could do it. Took a few days because of the weekend. Finally met him and bought some more parts. Brake job on an 1974 Nova. Needed lines and wheel cylinders and told Frank I would bring the car by after the brakes were finished. After a day of working on the brakes I brought the car by and he was genuinely happy I brought it by, and it made me feel good too. Frank when I'm in the area your store is the only one for me. Thanks so much for all your help.

This is going to be long, but I would like to explain the circumstances and my review in full…read more I arrived at Robertsons Monday January 12, 2026 to order a passenger seat for my Honda HRV. I was told that it should be the next day. The following day, I called before driving 45 minutes to Wareham, to make sure the seat was there, which it was. I'm not sure why nobody ever called to inform me that it was ready. Upon arrival, they had the wrong seat, it was supposed to be cloth and the one they had appeared to be leather or "pleather". I politely asked "Is this considered cloth?" The man working, had an attitude and simply replied "You can go inside and complain in there". I went inside and immediately they attempted to rectify the situation, and I was told they had reordered the correct seat and now it will arrive in 2-3 days. I called again, two days later and was greeted on the phone with confusion, placed on hold and then sent to a voicemail. I left a voicemail, and nobody ever called back. I called back again on Thursday and this time, I was told "the part was never reordered, but now should be here Monday (1/19). Monday came and went and I never heard from anyone at Roberstons once again, to tell me that my part had arrived. Tuesday morning, I called and asked to speak to a manager, he immediately said he was taking care of it and the part should now arrive in 1-2 days again. The afternoon Thursday comes, and still have not received any phone calls from Robertson's, so I once again call and find, after some confusion, that my part is there and ready to be picked up. It was ready since the day before, no notification!!!! So ultimately I am just relieved that they finally have my part, because I need it to pass inspection this month in my car. I notice that the receipt they gave me, does not match the amount of money that my card was charged. I was charged an extra $9.08. When I asked, I was informed that that was the credit card processing fee, which I do understand, but it is not posted that you will be charged extra for the processing fee. In fact, I had cash in my hand when I went to pay and the guy shoved the card reader towards me, so I just ran my card instead of using my cash. The "cashier" proceeds to tell me that there is a sign, and there is a very small sign on the left lower corner of the window that says "save if you pay cash" nowhere does it say that you will be charged if you use a credit card. I told them that, they should probably move the sign to a place where people can see it and make it more clear. A good place to put it would be on or right next to the card reader, and she proceeded to tell me that usually people "hang out for 5-10 minutes next to the sign". The manager even came over and said that they usually tell people about the transaction fee, but sometimes they "forget". This is by far the most shameless and shotty customer service I have experienced in a long time. SEEMS PRETTY SCAMMY TO ME!! And to top all of that off, not one person offered an apology or any solutions, except for the one manager I talked to that finally got my part.

Awful service! Tried calling multiple times. No answer. Finally got through and they sent the wrong…read morepart. When I called and told them it was the wrong part I got a major attitude from Zach telling me I was wrong. Will never use them again!

Ugh. Avoid this place if you can. I had a terrible salesman. Should have listened to the reviews…read morebut I saw a car they had online that I wanted so I hoped for the best. Always trust the reviews!

Aiden, my sales representative was outstanding and highly knowledgeable. The sales process was…read moresimple and straightforward. I was dealt with on a professional and timely manner. I would highly recommend Aiden and Atlantic Subaru to anyone looking for a new Subaru or any pre owned vehicle. They have an excellent inventory to choose from.

I am a long time frequent customer of advance Auto. I have to applaud the impeccable service I…read morereceived from Dominic at this location. Dominic always greet you with a smile, he is very knowledgeable he goes above and beyond to assist customers. If the Wareham store has any asset that is worth bragging about. It's Dominic!! He gets six out of five stars.. in my review

This morning I drove over from our home in Buzzards Bay, MA to the East Wareham, MA Advance Auto…read moreParts store for a few misc. items for my 2006 BMW. I entered the store and found 2 of the 3 items I needed for my car. The 3rd item I needed was a package of various replacement fuses for my specific vehicle. So I approached a younger store associate to see if he could assist me. As I began to ask my question specific to fuses for my vehicle, the gentleman abruptly interrupted me and said to my face, "Listen to me." Period. Nothing more, nothing less. Needless to say, my jaw dropped. As I was telling the gentleman that I could not believe he just said that to me, as well as how amazingly rude that was of him, the gentleman again abruptly interrupted me and said to me, "Now you are talking over me". Obviously, I immediately put my other 2 items down and exited the store. Sadly, the gentleman was wearing a bandana, and I do not know his name. You can rest assured that my family/friends/associates will all be made well aware of this horrendous customer service I experienced today at the East Wareham, MA Advance Auto Parts store. Worst customer service experience I've experienced in probably the last 40 years.

I had an emergency situation with my Sentra. Nick from the Service desk was single-handedly the…read morekindest Nissan employee I've encountered - and I've gotten my car serviced at dealerships across the entire country. He and his colleagues were fast, communicative, and thorough. I can't recommend the Service department enough. They saved me from what could have been a life-threatening level of danger, had I not gotten such immediate help with my vehicle. I'm so grateful.

Only reason I am giving 2 stars instead of 1 is because Chris in the parts department is always…read morehelpful and patient. I also had a good experience talking with Dan the technician. However, the reason for the low rating is the Service advisor, and service manager NICK, thought it would be ok to talk condescendingly to me in front of a waiting area full of customers, about how I don't understand the inner workings of the transmission, that I brought in to have inspected due to a concern. What I can say confidently is that I have driven my car for long enough to know how it has always driven, and how it was acting up now. I was able to get a thorough explanation from Dan the technician about what is going on, that Nick would not provide to me, I refuse to work with Nick again. Kyle on the other hand is a very nice and helpful service advisor. Upon calling the dealership to speak to a manager about his behavior, I was told I would receive a call from a manager. It never happened. Not how you manage a dealership, or a service department.

The staff here is always helpful and friendly. They know their stuff and will always do right by…read moreyou. Ive been getting parts and supplies for my 2004 impreza for over a year now. I won't go anywhere else. Keep up the good work folks!

The manger on today was so very helpful kind and knowledgeable! He helped me with my battery he…read morecleaned it and checked for any leaks. He also helped me with my Fob I was having some issues with it but he figured everything out he even fixed my hood latch. He explained everything to me. The store is a little pricey but so worth it! I will forever go here based on the great customer service I received!

I've been a regular customer here for years, and the current crew (2024) has been incredibly…read morehelpful. They offer free OBD2 diagnostic scans, provide advice on car parts, and give general fix-it recommendations--they really cover it all. I'm surprised by the negative reviews, as my experience has been positive. There were a few difficult employees in the past, but I don't think they work here anymore. Overall, I highly recommend this particular Advanced Auto Parts store.

Two very young boys behind the counter..too busy goofing off..had to ask for help finding something…read morebecause they couldn't be bothered. Shelves were so empty looked like it was going out of business

This is my go to spot for gas when I'm visiting my folks. They have plenty of stations and I like…read morethe fact it's self serve as some of the gas stations in the area (or at least one) is full serve. I don't know how the prices stack up to other stations in the area but it's far cheaper than in DC and MD.

If u are going here for your coffee what a mess! I politely ordered my coffee as I always do and…read morethe tyrant of a lady literally came out in a rage cut off my polite conversation with the person taking my order slammed the sign attached to a knee high candy display writing by hand like a two year old. How tf am I supposed to see that? Better yet how am I suppose to see the order here sign at the back of the store same thing in the lowest worst spot. Horrible manners and u embarrassed your own employees! You can see it all over their face! Never going back and I drive 500 miles a day and use a fleet card to fill my work van 5 days a week! Never again will I go here to be embarrassed like this. All it takes is one bad employee!