Great Job doing my Siding, Windows, and Roof. Will definitely recommend you to our friends and…read moreneighbors.

Did an amazing job siding my house. Their pricing was very fair. They also replaced my gutters. I…read moream very happy with the detail work as well.

great service with a reliable, experienced carpenter with…read more credentials and community minded service. I would highly recommend James for any of your home carpentry or window service needs. I was very pleased with his prompt and professional carpentry work on my home.

James and his crew did an outstanding job on our home. We had replacement windows already installed…read morebefore we purchased the home, but the trim around them was atrocious. James wrapped all of our old trim with aluminum to make it look brand new while maintaining the architecture of our home with three stained glass windows. James takes pride in his work and does it right the first time without cutting corners, treating your home like his own. He is very personable, communicative, and will offer the right solutions for your unique project. On top of that, prices are very reasonable for the exceptional quality and care he puts into your project compared to the competition. The only issue I had with Bennett & Sons was not hiring them sooner. I am very pleased with their service and communication throughout the process and plan to hire them back in the spring to take on another project. 10 out of 10.

I had all my windows and sliding door replaced and I couldn't be happier. The slider allows me…read morecomfort and peace of mind with my toddler since it has a double lock feature! The windows are so easy to open, and clean which is a breathe of fresh air compared to my other windows. The sales process and install was 10/10, great communication and the installers truly left my home cleaner than it was when they got there. Highly recommend!

This is a family owned business and you rarely see personal touches like they provide in terms of…read morecustomer service these days anymore. They had the owner go to your location to have conversations to go over everything thoroughly in a consultation. Everything was well organized and planned and discussed ahead of time including looks and transparent pricing. They did an excellent job replacing old windows. On the day of service they were efficient on time and professional and installation went smoothly. Workers were respectful and cleaned up too. Overall positive experience.

Dave runs a first class roofing company that delivered on time, did quality work, and provided top…read moreof the line materials. The entire process was remarkable in that, unlike others, Dave kept his appointments on schedule. He personally inspected the roof and delivered a review of his proposal in tremendous detail. He has a warehouse with all of the material he needed for my roof, so no excuses about shipping delays, cost escalations or backorders. He promised a mid May installation and actually came a week early. He even got the building permit from the Town, which some other contractors seem to forget. His crew was well-prepared, setting up tarps to keep the old roofing out of the shrubs and lawn, got the entire roof (36 squares) done by around 4:00 pm. Clean up was impeccable. New gutters were installed a few days later by very knowledgeable craftsmen who made some upgrades that were much appreciated. I have no hesitation to recommend Dave Miner for your roofing and gutter replacement project. It's refreshing to work directly with the owner of the company.

I can not say enough good things about Dave Miner and his Crew. I went to work on a Thursday…read moreafternoon and woke up to a new roof on my garage, and a clean yard. Dave came to my house and gave me an estimate, and even though there were extra layers of shingles to dispose of he stood by the original quote. I will recommend him and his crew to anybody looking for roof repair.

Frank Cortes was very professional and accommodating. He went above and beyond to work around my…read moreschedule. He was a pleasure to deal with. He was courteous, answered all of our questions, and returned my phone calls promptly. Castle Windows are great quality windows. Great looks too! We couldn't be any happier with his service and final result. His team of installers were super professional. SetRoc LLC was a pleasure to do business with. We are pleased and would do business with them again. Marco & Eliane

We just bought our first condo in Boston and the old building had drafty, and rotted wood windows…read more After comparing four locally best rated companies, the window guys provided the strongest customer service and experience by far. I'd highly recommend them and hire them again. Frank and Josh communicate immediately through text and call, do a careful one hour in person consultation, and even bring along a heat lamp and sample windows to educate on five different varieties of quotes. They are kind, intelligent, and respectful when working through our limited budget. The best part is they sell, manufacture, and install their own windows (as opposed to other companies who outsource these services) so the management and timeline of the project is high, detailed, and efficient.

If you want an efficient, reliable and quick job you've got to go with Nova! The price is right,…read morethe crew knows what it's doing and it'll be a job you can have confidence in. Thank you to Nova for helping me with my home projects! They did our windows, roof and siding and I am SO happy with the results.

I adore this company! I had a large project done earlier this year and had a few questions about…read morethe windows they installed. Mark came promptly both times and answered all of my questions. Great service.

Chris and I can not thank your team enough for such a well done job. They were always in contact…read morewith us, making sure everything was done right to request. They were courteous, helpful, mindful, and extremely neat. They were even friendly towards my dog Harry, that meant more than you you think. My house will always be something we look forward seeing when driving down our street. You are a company that if we ever needed something done in the future, we would not hesitate contacting you again. Thank you for making our dreams come true. Sincerely, Chris and Heather Dimetres

This company was hired to replace two sets of staircases and did not follow instructions!!!! They…read morewere asked to work on one staircase at a time and the decided to do what they wanted to do. With this, they took down both staircases, boarded up my doors, left me no access to my apartment and my dogs are now trapped inside. PURE INCOMPETENCE!!!!!!

Very professional and prompt. Arrived on time and window screens were installed without leaving a…read moremess. And rates were very reasonable.

Everyone I spoke to was nice. They came out quickly to measure and see what was needed. After that,…read morenothing. No call, no quote. I initiated every contact. I'm not chasing them to give them my business. If they didn't want to do it all they had to do is say so.

We purchased a lake house with all kinds of Pella, picture windows, crank out windows, heavy-duty…read moresliding doors with automatic screen closers, etc. Last fall the screen door started squealing, called Pella and they suggested that I use a special lubricant and that worked for a week or two. Then the sound started again so I took a video and e-mailed it to them made a few calls until I got a live person and she informed me that it needed a new screen door closer unit, fair enough, $90.00 for the part, and just under $200 for the tech to install it. I ask if I can do it myself with youtube and they said perhaps but you should really have our techs do it, it's fairly complicated. Takes a few months and many phone calls (not once did I get a callback, I always had to keep calling until I got through, perhaps four or five separate times, COVID and all so they get a pass on this) Finally they come out and I am told it really only needs new wheels and not the auto closer, the guy had some extra wheels in the truck and suggested that he installs the closer as I already purchased it. Fine with me, just make it work. Two days later the door won't close all the way, it was 3/4 of an inch open so bugs are getting in AND the inside cat can push the door open so I call again. They had a guy in my area from Vermont the next week and send him over. He tells me that the tracks are filthy and clogged up, note we are two adults that live here and infrequently use this entrance so it's not like we goobered up the floor and door tracks in the two days since the last tech was here. This tech fixes the tracks and does something to the latch that needed repair. All Set! - Guess again... Within a week there is a 24" string from the door's upper track that is hanging down from the top of the door, its actually part the auto closer that they replaced so the screen door was not auto-closing, the reason for all of this to start with. I took pictures, called and e-mailed again, after a few days I call back and get a live person. she puts me on hold and after 10 minutes calls back and said "good news, we are going to send you the install directions so you can fix it your-self" These directions are 8-pages long! Remember, I was told that really a Pella tech should do this last winter. I called an old friend that's a finish builder and he is sending one of his guys over to fix it for me in the next week or two. He tells me that Pella product is excellent but their service is sub-par, I have to agree,

Chose windows with sales rep who gave us contact info of 3 contractors. Mentioned she found them…read moreby seeing their trucks around town etc. At no point did she ever offer us an "installed by Pella Quote". Installation began mid Nov. At one point I heard a circular saw, they were trimming headers & sills because the windows were too big for the rough openings. I found out they were cutting the rough openings bc most windows were too big. The foreman and I determined at one point when they were trying to put in the upstairs bath it belonged in the downstairs bath. Turns out all the windows were in the wrong holes. And then we found one of the windows was not even ours. They had to pull out all the windows & put them in the right holes. It was at this time I met with the contractor & sales & we noticed several warranty issues. The living room, 2 of the 4 window latches were loose because the screws were stripped. Sales took pictures & was supposed to investigate. We also noted the felt insulation was mangled on the same window & a sash in the bedroom had a gouge in it & a scratch on frame of 1 window. I know all the installation issues happened due to the installation crew I chose but this was the crew I was referred to by their rep while never being offered a quote from Pella which would have included labor if future issue were to arise. Late Nov, I call to see what is going on with the latches noted a month before. She said she sent the info to service dept & she could not look up the info or ticket number on it bc they didn't allow her to use the computer anymore. I got the phone # to service & called them, the manager was not available. I called next day & they were closed. 3rd day I talked to Manager, as he look up my case he found it & said the ticket for the latches was just opened two days prior by the store. So, Sales realized they never did do anything about it. Had they done it in the beginning the replacement window would have been here with the correct window for the bathroom & I could have had it swapped out by the contractor while he was here. Servic scheduled a tech to come look at the latches. 2 weeks later, tech got here he said it was a manufacturing defect & said he could do a temp fix by putting in a wood dowel in the hole. Said it might/might not last & I had the option to swap out the fixed panel of the 3 panel assembly . A permanent fix is better than a jury-rig & opted for that. He opened a ticket. About a month went by & I reached out to Service to see what was going on & he said he was waiting for an answer from someone as to fix. So, I waited yet another month & called & he said that he was sending out 2 technicians to do the repair & he would have them bring the sash & paint & felt with them. The 2 technicians arrived & I asked about the plan, & they said "huh?". The agreed they were clueless as to why 2 techs had been dispatched since they had no plan. They came in & inspected the front window again. Both agreed the latch issues were a manufacturing defect & took a bunch of pictures again. At this point they tell me the center stationary window is not removeable & the whole unit would need to be replaced but it was covered parts & labor so not to worry. After 2 weeks, service said the new unit was to arrive on 4/22 & I would need to be here to sign for it. I replied: since it was covered parts & labor, that it would be nice to schedule his guys to put it in the day it arrived. He replied: only removeable parts & simple repairs are covered by that warranty & this situation was therefore not covered. He went on to say that if I got a quote, they would submit it to Pella for consideration & that at times they make full or partial coverage. I requested for Pella to do the reinstall so that I could be sure it got done right but they refused do the reinstallation. I got a quote & sent it, it was 450.00, he submitted it. I got an email saying that Pella had agreed to 1/2 the cost. I still felt that due to all the issue I've had with this project I wanted to pursue the full reimbursement so I emailed Servce as such on 4/10 but he did not respond. I called Pella customer service & shared this story. She put me on hold while she discussed with her manager & called Servic to discuss. She returned she said that Pella Corporate will only ever cover 50% & that the franchisee would have to cover the other 50% at their discretion. Yet service led me She said Service was going to call me but they never did. So, what I see from my perspective is that I have done absolutely nothing wrong but am being stuck with 1/2 the bill to remove & replace a unit at my expense that arrived defective. I contacted socialmedia@pella.com 2X before posting this review to avoid having to put yet another 1 star review. They never responded. Pella of Boylston & Pella of Springfield I discovered are both owned by same person and share the same email address to respond to reveiws