tldr; Brian and BSB Transport is the only way to go for your moving needs!
Brian came to us by way of an extremely solid referral. Trusting someone to move the entirety of your family's personal belongings across a number of states and days is no small undertaking. You need to believe that the person/company moving your stuff is reliable, honest, cares about your cargo, and acts with integrity. Brian is all of those things.
We had an initial call where we discussed where we were coming from, where we were going, what our timeline was, costs, etc. We discussed contingencies, insurance, logistics, and everything else you'd expect in great detail. Brian was very helpful in explaining packing, loading and unloading, timeframes, security, and everything in between. It was a good long call, and he was in no hurry to get us off the phone.
Brian answered all of our worried questions, and we contracted with him at that point. In the time period between signing and the actual move, we had numerous calls and emails with Brian - some of it was questions we had about best packing practices, what could and couldn't be transported, how to deal with extra delicate or expensive items, etc. Some of it was Brian just calling to see how we were doing on packing, checking to see if we had any more questions, etc. We were immediately put at ease about the transport based on our interactions with him - it became clear very quickly that we were dealing with someone of the highest integrity.
One very important detail that is often overlooked is the crew who will be doing the actual loading and unloading of the truck. Brian assured us that he had top-notch groups at both the old and new places, found via referrals, trial and error, and repeat business. Again, he was as good as his word. Our interactions with both the loading and unloading crews were awesome - they were both friendly, knowledgeable, and super-efficient. Yet another thing that made us feel good about the move and choosing Brian.
Realistically, we had mentally factored in that there would be some amount of damage to goods. Between us not being professional packers, having some amount of fragile cargo, the loading crew, the long drive, and the unloading crew, you would be crazy to think there wouldn't be *some* amount of damage. Number of items damaged on the trip: ZERO.
Again, all credit to Brian and his crews.
Although it wasn't necessarily our primary concern, there should be some discussion about pricing - Brian was extremely transparent about it. Mileage was figured, cost of diesel, etc. It was noted that pricing could go up or down if fuel prices changed significantly. Loading and unloading crews were estimated, with the same caveats - depending on time, amount of workers needed, etc. All the numbers were laid out, no hidden costs, etc. It turned out we came in under estimates, but we would have been every bit as happy if it hadn't.
At the end of the day, based on our numerous and lengthly interactions, Brian has become a friend of the family. I'm not sure that I can give any higher praise, recommendation, or vouching-for than that. Thank you for everything, Brian! read more
