AMAZING!!! I…read morerecently wrote a very unflattering review about a not too far removed experience I had at Brown Lee Ford. The response from ownership (Mr. David Lee) as to my experience showed me they "get it!" The professionalism of the staff blew me away, from my wonderful saleswoman Emily Duncan (always responds and communicates, I was impressed), to the managers, to the sales staff, to the finance dept, to the service dept (talkin' to you DETROIT! ;-) to the owner Mr. Lee himself. Mr. Lee, great leadership by you shows in your top notch staff! Mr. Lee knew I was coming in and showed up on a Saturday on a holiday weekend to make sure that I was cared for truly blew me away! Not only that, they put me into what I truly wanted and made me one happy client. I purchased the Shelby Supercharged (750 hp) "Black Ops" F-150 by Tuscany. (He's a beauty!) Let me ask you this? How many car dealership owners show up on a Saturday of a holiday weekend to right a wrong? I'm guessing not many. Mr. Lee, you took a tough situation and turned me back into a lifelong client again. This is my 3rd high performance truck I've purchased from one of Mr. Lee's dealerships, it surely won't be my last. (Not by a long shot! My girl has her eye on the White Hennessey Velociraptor Ranger already) Here's the "kicker" that sealed the deal for me, I live in Franklin, TN, Brown Lee Ford is in Morrison, TN, (that's a 3 hour round trip) and offered if and when I need service, DETROIT is going to drive to my home with a loaner and take my truck back to the service center at the dealership, are you kidding me? That was above and beyond my expectations to say the least. When it was time to drive off (after a nice detailing to make BRUTUS III shiny), Mr. Lee, Emily Duncan (my saleswoman), and service manager (DETROIT) all showed me off after a little chat. I end with this, Brown Lee Ford had to do a thing for me, they WANTED too! If you want to have as good experience as possible at a car dealership, go to the BIG BOYS toy store and see Miss Emily Duncan and the staff at Brown Lee Ford, you'll be happy you did! Mr. Lee, you were a gentleman and a great deal maker, you're aces in my book! To the staff, I am humbled and grateful for today's experience. Regards, Larry W.

My husband has just returned from getting his truck serviced a happy man. They where helpful…read morefriendly and got the service done quickly. They will be our new dealership. Check them out and I think you will be happy.

RUDE. DISHONEST. FALSE ADVERTISEMENT. DO NOT BUY FROM THIS COMPANY. SHADY, SHADY, SHADY!!!!…read moreAdmitted that he advertised no check engine and when it popped on while test driving he says "Oh! It came back on? It's just x,y,z." He was going to let us leave not knowing there was an additional $300 repair we'd need to make as long as the override he did on the check engine light stayed off until we left. When I mentioned that I was going to leave a review to warn others of his business dealings, he said "I don't care!" And he followed me and my daughter to our car after we decided not to buy the car harassing and belittling us the whole way (my husband was on the phone and overheard his heckling). So since he doesn't care about reviews, and because I DO care about people not getting scammed, I am sharing my experience here. We drove over two hours round trip to see this vehicle. He would not budge on the price. I am SO relieved for that now after getting home and reading all of the reviews of how he does business. If he had we would have ended up with a piece of garbage car since that seems to be all he sells based off reviews. If this is the first place you've looked for reviews, also check the business Facebook page. Several reviews exactly the same. 1 star only because 0 isn't an option. Save yourself time and trouble - go anywhere but here!

Jimmy saved the day, great service and went out of his way taking us to get a motel and also…read moresomething to eat! Recommend highly. If you need towed call Jimmy Hobbs towing!

We got our rig in a pretty tight bind and Jeff came to our rescue. The moment he arrived he quickly…read moreassessed what equipment he needed, and was able to pull us out flawlessly without damage. He went above and beyond to stay with us to make sure we got through the rest of the passage safely. They're a first class operation. He truly cares about his customers and the safe recovery of their vehicles. I HIGHLY recommend Jeff's Towing to anyone needing towing services. I wouldn't trust anyone else. He saved our rig and our summer vacation!

After leaving a glorious camping trip with the boys our rv mysteriously began shaking: shortly…read moreafter we figured out we had a blown tire. TJ and Aiden provided generous assistance in getting our RV back on the road. We had waited over 2 to 3 hours for a roadside assistance to get in contact with us and after pulling into TJ and could tell our RV was in rough shape and offered their service. Without their help, we might still be there today. They worked quickly and professionally. They are great Americans thank you very much, sir. we appreciate you.

I'll make this quick, these guys were a sign from god. We're…read moreIn a band on tour driving through Tennessee. Little did we know our U-Haul trailer had a busted tire. They saw us driving and came up behind us, was able to call U-Haul to get our attention about the trailer, and we pulled over and in the matter of 5 minutes they had our wheel off and replaced with a new one. All as we are rushing to our show! Y'all are great and we can't thank you enough - lost in separation

We're new to the area and tried another garage closer to our home first, but that business'…read morecustomer service was abysmal. Dodson Service is farther away from our home but it's well worth the longer drive. James has worked on our cars twice and he's been great to deal with, honest, and all the work was done in a timely manner. I wouldn't hesitate to recommend Dodson Service Center to anyone.

Having moved to Sparta last fall I found myself in trouble when the fan clutch on my 2002 Dodge Ram…read more1500 started sounding lick it was gargling marbles. I called a friend who knew most of the auto repair guys in the area and he said, "Go see James Dodson". Fortunately I was right down the street from his shop on Churchill Drive. I pulled in, introduced myself and he had me repaired and on the road again in less than an hour! Well, shock my piehole! The pricing was fair, the work is professional, quick and efficient. The crew there know what they are doing and don't muck about getting it done. The next time I need work done, I'm headed back to Dodson's!

Amazing shop!!! Got my low beam light replaced. Didn't try to up charge me at all. Lovely prices…read more Quick to get me in their schedule and out. Will be returning and telling more people!!

this man is a rip off he will damage your car and take no accountability for his actions....i took…read moremy 2017 car in to get 4spark plugs changed 86.00 mainatenance fee and he broke the plug into the head ...he then called me told me my 86.00 repair job just turned into a 2500 repair to fix his mistake and if i didnt want to pay that i could get a lawyer which i did, DROVE MY CAR THERE HAD TO tow my car somewhre else AFTER HIS DAMAGE....he is completely unreasonable he takeS no accountability for any damage he does and if your a woman count on your price to be jacked minimum of 100-150 on top of what he quotes you everytime.....complete rip off...if your smart bypass this garage save your self the trouble.

Levon & his team came through for me once again. Late last week, they took care of fixing the A/C…read moreunit in my '02 Dodge Ram 1500. Considering the high temps we'll be seeing over the next few months, it was an absolute necessity. Levon was very reasonable in his estimate and explained exactly what was wrong with it. Levon & his team got to it right away & had it ready for us the next day. Would definitely recommend them for your auto care & repair needs.

This dealership went above and beyond to ensure we had the best experience possible. They were very…read moreinformed on the vehicle and helped get the best rate possible. We will definitely be going back for our next vehicle. Big Thanks to Alex Nafe and Austen Willard they were great to work with!

Bought a new 2025 trail blazer july 2024. Taking it in for service again dec. 2nd 2025 for the 3rd…read moretime for the same problem. The computer screen goes blank, does this several times and when it stays on it disconnects my apple play and will not reconnect my phone. They keep telling me it just needs an update, bull crap. In may i got halfway back from Florida and the rest of the way back home had no idea how fast i was going because nothing on computer screens worked, everything was blank. About ready to see what legal actions i can take.