AMAZING!!! I…read morerecently wrote a very unflattering review about a not too far removed experience I had at Brown Lee Ford. The response from ownership (Mr. David Lee) as to my experience showed me they "get it!" The professionalism of the staff blew me away, from my wonderful saleswoman Emily Duncan (always responds and communicates, I was impressed), to the managers, to the sales staff, to the finance dept, to the service dept (talkin' to you DETROIT! ;-) to the owner Mr. Lee himself. Mr. Lee, great leadership by you shows in your top notch staff! Mr. Lee knew I was coming in and showed up on a Saturday on a holiday weekend to make sure that I was cared for truly blew me away! Not only that, they put me into what I truly wanted and made me one happy client. I purchased the Shelby Supercharged (750 hp) "Black Ops" F-150 by Tuscany. (He's a beauty!) Let me ask you this? How many car dealership owners show up on a Saturday of a holiday weekend to right a wrong? I'm guessing not many. Mr. Lee, you took a tough situation and turned me back into a lifelong client again. This is my 3rd high performance truck I've purchased from one of Mr. Lee's dealerships, it surely won't be my last. (Not by a long shot! My girl has her eye on the White Hennessey Velociraptor Ranger already) Here's the "kicker" that sealed the deal for me, I live in Franklin, TN, Brown Lee Ford is in Morrison, TN, (that's a 3 hour round trip) and offered if and when I need service, DETROIT is going to drive to my home with a loaner and take my truck back to the service center at the dealership, are you kidding me? That was above and beyond my expectations to say the least. When it was time to drive off (after a nice detailing to make BRUTUS III shiny), Mr. Lee, Emily Duncan (my saleswoman), and service manager (DETROIT) all showed me off after a little chat. I end with this, Brown Lee Ford had to do a thing for me, they WANTED too! If you want to have as good experience as possible at a car dealership, go to the BIG BOYS toy store and see Miss Emily Duncan and the staff at Brown Lee Ford, you'll be happy you did! Mr. Lee, you were a gentleman and a great deal maker, you're aces in my book! To the staff, I am humbled and grateful for today's experience. Regards, Larry W.

My husband has just returned from getting his truck serviced a happy man. They where helpful…read morefriendly and got the service done quickly. They will be our new dealership. Check them out and I think you will be happy.

Bought a new 2025 trail blazer july 2024. Taking it in for service again dec. 2nd 2025 for the 3rd…read moretime for the same problem. The computer screen goes blank, does this several times and when it stays on it disconnects my apple play and will not reconnect my phone. They keep telling me it just needs an update, bull crap. In may i got halfway back from Florida and the rest of the way back home had no idea how fast i was going because nothing on computer screens worked, everything was blank. About ready to see what legal actions i can take.

Great small town dealership! Definitely worth the drive. Would recommend…read more Friendly, fair, honest. Sold myself and my dad new trucks. I went because he recommended even though I was going to buy from another dealer in Nashville. Russ beat that price and gave me better service as well as almost $3,000 more for my trade in. So far no complaints at all! Gave me a free oil change and a free detail to use for buying new GMC 4x4 V8 Elevation.

I'm giving a one star review for this business because a zero star review is not an option. The…read moreowner seems nice enough but they have one mechanic who seems to handle a lot of their business and he is the absolute worst. The last time I went there for something last year, I gave him a list of 3 things to check for me, one of which was my car making a grinding noise. He tried to tell me I never mentioned it. The owner went for a ride with me, heard the noise, and had a mechanic take care of it. Today, I had a brake light problem that I've never encountered before, so I reluctantly called them and got this mechanic on the phone. He did correctly diagnose the problem, but as I was talking to him, unsure if I was looking at a grommet that he was telling me about, he said I wasn't letting him talk and hung up on me! It is the absolute worst customer service of any business I have ever dealt with in my entire life. There is another garage 20 minutes away who told me to bring my car in and they'd take care of it. The fix took 2 minutes and he didn't charge me at all. It may be farther away but I will NEVER go to Gil Automotive again. Their customer service is abysmal.

Been going there for a while service always good I would recommend them I have bought few cars theirread more

I can't say enough good things about Jimmy Hobbs with Lil Hobbs Towing. I was in a really tight…read morespot when everyone else was confused on what to do, and Jimmy stepped right in. He took the time to figure out exactly what was wrong and fixed it for a great price. Super knowledgeable, honest, and genuinely cares about helping people. If you need towing or repairs, this is the guy to call. Highly recommend.

From the owner: locally and family owned, 25 years experance . towing, roadside assistance, repairread more