This business provided the plumbing work on a new construction home in 2020. Unfortunately, we struggled with a mysterious leak that kept coming from the upstairs bathroom. Initially, we thought it was just leaks through the grout work on the tub that was causing the issue. However, we finally determined that there was a plumbing issue with the bathroom. I contacted this office on two separate occasions. The receptionist was very polite and assured me that the owner would contact me about my concerns. To be fair, I had no plans or intentions to demand they do something. Rather, I wanted to ask if others in the development had the same issue (I know they did) and see whether Bruce's was able to identify the problem. I was trying to avoid ripping out an entire section of the sheetrock ceiling chasing a leak. I never received a return call. It should be noted that there was also two separate faucets in the bathrooms that were installed backwards.
I'm only leaving this review because I could not get anyone to simply return my call and help me with an obvious craftsmanship error. I ended up having to hire a separate plumber who was able to identify that the overflow for the tub was installed incorrectly causing a sporadic leak. It has now been fixed.
I can't say whether I am an anomaly. What I can say is this business performed subpar work on my new construction, and then when I tried to simply engage in a conversation about what was happening, nobody would return my calls.
If you have other options for plumbers, don't walk, run, toward a different one. read more