This dealership has changed its name and has tried to quietly hide it's checkered past. I'm telling you, the salesman Ron Ingraham and the whole team is rotten to the core. If Yelp wants to contact me personally I can tell them exactly what happened. They lie. They tell you exactly what you want to hear. Get everything in writing. read more

I went in for a diagnosis and instead they tore the car apart. they left it apart. they charged me 1000$ and left the stereo and seats apart. destroyed my car read more

Overall, I felt duped at purchase, lied to regards vehicle maintenance, ignored regards lease questions, and helpless as Brittany does not seem to care to have repeat customers. I have never written a bad review but after being hung up on by Brittany the sales manager and told to "change my attitude" I figured it was only responsible. Please read below if you wish to purchase from Bruce Hyundai as I would highly recommend going to any other dealership who would be happy to help you after purchase. -Was hung up on today as I hoped they would cover the cost of type 3 maintenance that was due at 20k (purchased at 18.5k). I was promised to be caught up on all maintenance when delivered. Would have been $200 to them and a happy customer, instead I was interrupted multiple times, fielded rude responses and finally hung up on.(https://www.hyundaicanada.com/en/owners-section/maintenanceschedule?year=2019&model=Veloster&trim=VE23MF16DG83&kmage=km&kilometer=24000). -Although my car was delivered/signed in early August 2019 they neglected to inform me of the new $3,000 rebate sale that was happening in August. I purchased, found out after the fact and was promptly dismissed/laughed at when I inquired. I still feel taken advantage of and/or that they withheld information that would have helped me make an informed purchase. -Sales rep had me sign a blank vehicle inspection (i know...duhhh) saying we would do the inspection on delivery. When delivered, she claimed we already did it and did not have the papers ready. Still have no idea if I am responsible for the scratches and scuffs I discovered at end of lease. -According to their own maintenance records I requested they missed an entire service period and did not inform me. They said it must have been done somewhere else. Instead of offering to supply proof, I was repeatedly told "I can see where this is going", than "change your attitude:" and hung up on as stated above. -Conflicting message regards maintenance schedule: manual vs. website vs. service manager vs. service tech. It's a lease and I am liable, please communicate with some semblance that you know what you are talking about. -Tire rim clear coat started peeling immediately. Yes, they offered to cover cost in this case but only because I have tire insurance. -After only driving 5000k over three months, the stock tires are already at 5/32s. Will have to purchase brand new tires next Spring despite purchasing a "new" vehicle. -Was sold on the "Bluelink" app and told I would have remote start for winter months. After purchase I was informed that manual transmissions cannot be remotely started. Do not lie to help sell a car please. -Took 3 months to receive gas card incentive. If I didn't follow-up 3 times I feel like I would have never received it. -I requested the removal of the multiple "Bruce Hyundai" stickers. They were not removed upon delivery. I was told I have to drive from Halifax (where I live) to New Minas to have them removed. Overall, I enjoy my car but the laundry list above is too much. After being hung up on, ignored, lied to, etc I have lost my patience. I love my car but it will take a lot for me to ever set foot in the Bruce Hyundai New Minas dealership ever again. #hyundaicanada #hyundai #hyundaireview read more

OVERALL bad experience and complete waste of time. I discussed financing and features with Marilyn Rafuse and Megan Samson about a 2021 venue, after our initial conversation they stopped calling me back and ignored my emails, only to find out the car I was looking at was sold months ago and nobody knew or bothered to check. They then tried to upsell me on a car 7000$ over my budget. Do not recommend and will not be returning. read more

I emailed a specific question about a car listed in stock at their dealer. Got two generic emails back that didn't answer or even acknowledge the question. When I called, the rep on the phone didn't know what was in stock but said that the website was wrong. I have serious doubts about a business in 2022 that can update their website or read their emails. read more

The most unprofessional place I have ever been to. It is like being in a high school locker room. The desk staff is good but the sales staff are rude and dishonest, especially Brittany. In an area with so many dealerships, there is no reason to ever go there. read more

I went into this dealership planning to pay the advertised price on a used car. I was told that it would cost a thousand dollars more if I didn't take out a loan costing fourteen hundred dollars in interest! I was then sent to another person's office, and she began adding up the numerous fees and taxes along with many "deals" on warranty packages which I repeatedly refused. I was very distressed to be presented with a bill of over $12,000. At this time; I got up, said "I've had enough!" and walked out. The salesman came outside, put his arm around me and steered me back inside the business. He quickly guided me to the office, and sat me down with papers to sign, and put a pen in my hand. At 89 years of age, overtired and frustrated after suffering an hour and a half of constant badgering; I just wanted to get out of there. I thought there was protection for consumers that gave me ten days to change my mind. There is NO LAW to prevent Car salespersons from these unethical practices in Nova Scotia! When I got home I discovered that despite my repeated refusal of the extra "warranty packages" I had been charged $799. plus HST for a plan that only gives 10% and 15% discounts on certain repairs done at Bruce Hyundai! I ended up paying close to $10.000. for a car advertised online for under $6000! BEWARE of these sales practices! read more

Purchased a 2013 Tucson GLS from Bruce Hyundai, New Minas. They were asking $14,300, but they lowered that to $14,000. There was under 63,000 km on the odometer. The price seemed reasonable, although it had 16-inch, winter-style steel wheels (17inch is standard) which was a little disappointing. They said they would include a set of wheel caps to decorate the ugly wheels. The interior was quite dirty --back of the seats and roof liner were scuffed -- and there were a few scuff marks on the exterior paint but it otherwise appeared in good condition. By the time I got home, I had paid $19,000 not counting interest and had given them my 2007 Tucson on top of that. That was a few weeks ago, and I still haven't received my hubcaps. This, of course, is all my fault. I had liked my old Tucson, even though it had cost a lot in repairs for the 38,000 km I put on it. I liked the fact that the new one only had 63,000. But I hadn't paid close enough attention to the trained sales tactics and ended up with a limited extended warranty and some 10% discount deal on future service that I probably will never use because I don't trust the company anymore. Although I must admit, the service desk staff are excellent . . . other than not getting me the hubcaps yet. read more