we there for a little over a year. Maintenance answers every call extremely promptly. The are…read morevery kind helpful and do whatever they can. The grounds are kept up very nice lovely pool lots and lots of green. period and it seems like nice people live in the complex convenient location.

Chris Lupfer is the worst property manager i've ever seen. He never checks his email and he'll just…read moreignore your raft application without a care in the world. On top of that every single apartment in this place is COCKROACH INFESTED. Do not move here. We were told before we moved in that the bugs were dealt with and we wouldn't have to worry, about anything but the apartment crawls with Roaches all night long.

The apartment itself is nice and comfortable and full of light and my neighbors are nice and I love…read morethat there is such diversity and it makes me happy to see all the kids outside playing and all the people walking their dogs, but there are multiple things that do not work for me. This apartment complex is for you if you are fine with: - poisons being sprayed all over the common green space areas where children play and people and dogs walk; - "landscapers" mercilessly mutilating what could be beautiful trees and flowering shrubs into small lumps; - the super loud sound of leaf blowers; - alarms going off for months without maintenance doing anything about it and them acting like you are the problem for asking them to fix the alarm and make the horrendous noise stop; - maintenance not communicating about the work they did, nor seeking clarification with you about the work that needs to be done, nor when they will be in your apartment doing the work, and then maintenance accusing you of being disrespectful for requesting clear communication; - automatic toxic room "fresheners" in the fitness rooms (I had so been looking forward to using them but did not want to breathe the toxins); - crazy loud HVAC units constantly blasting noise making you feel like you are in a non-stop giant engine room in your own home; - ridiculously bright light pollution that is hard to block out at night and visually assaults you when you look out your windows or open your door; there is no reason for such a multitude of super bright, white lights and it is a waste of electricity. When I moved in, there were several things broken in my apartment and things that still needed to be cleaned. Over the first month, maintenance was responsive and did the repairs and cleaning (like the ceiling fan that I could not reach to clean was caked in thick dirt and dust and grease, and the bathroom fan did not work because the painters sprayed the bumpy ceiling paint spray all over it), but they left all the dirt and debris for me to clean up. I never had that experience before where maintenance workers expected me to clean up their mess. It would be useful for them to have a checklist to go through before a tenant moves in to make sure that everything is working and clean. Other than that, the location is good. Visually the aesthetics of the buildings are okay. There is plenty of parking. I like that there are many trees around and I can go for long walks in the neighborhood. I like that they plant flowers at different locations there. The price is expensive but bearable.

to whom it may concern all your maintaince workers ar very good @ what they do. they come in a…read moretimley manner resolve the problem.Robert is great & all trhe rest of your maintance people are great also. also the office staff are very helpful & appriceative to us thank you for everything you for us. Thank you . The Bakers @4112

We relocated about 50 miles from north-central to west-central Massachusetts and used Red Door…read moreRealty to both sell our home and find us a new home. Christine was our agent for both transactions and did a fantastic job! She assisted us in what was needed to get our home ready for market and drove endlessly to both show our home and take us to many properties within a 25 mile radius around Sturbridge. Since it has been a sellers market this year acting fast was a priority and Christine was always there for us when a new property was listed and we wanted to view it. She was always positive through the whole process and kept us that way as well. She assisted us with advice on the legal process since it had been many years since we had sold and purchased. She did a great job coordinating the successful closure of both properties and suggested a great mover and also local contractors to assist us for needs in the new home. We met one of the co-owners of the agency (Dawn) and she was great to work with too! We would definitely recommend Red Door Realty to anyone looking to buy/sell in central Mass!

From the first day we met, they have been constant in their support, guiding us every step of the…read moreway--even long after we purchased our home. There was a moment when I was ready to give up, but they stepped in once again to bring light and hope back to our search. They helped us find the perfect house that fit all our needs, from the ideal location to the right price. They stood by us until the keys were finally in our hands, and I would recommend them without hesitation.

I had the pleasure of meeting with a member of Mega Realty , Matheus Goncalves was professional and…read morefriendly answering all my concerns and offering the best ways to help put our home on the market. I was very concerned about the condition of the house and what needed the most attention. Matheus was patient and explained all his suggestions for the best possible decision to make. I'm sure we will be able to move forward and to all future clients you will not be disappointed. Thank you again Matheus

Dont move here!! Theres so much to say about this complex. Its old, start there. 15 years and its…read morebeen neglected for a while. Its sad cause it was once a beautiful place with lovely tenants , many who have been there for years under old ownership. A few years ago a private equity company purchased this and Winn manages it. Now its only $$ signs that interest them. The whole place is dated and worn out. Thin carpet , small original cheap appliances which All need to be replaced but wont be. The maintenance staff will attempt to repair them with parts from other appliances . If you do manage to snag a new appliance it will mean you went weeks without a say washing machine before they replaced it. I saw at least 6 apartments go without air conditioning this past summer while they ordered parts or begged for new ones. It has a little kitchen with chippy granite that gets painted when it chips. My kitchen floor literally had holes in it that were painted to match. That laminate was old and cheap and might cost them a hundred bucks to replace. Its just tired all over. The pool never opened until July cause they hired maintenance men who didnt know how to open or maintain pools. Its took the towns building department to straighten it out. The dog park is gross and never cleaned. The grilling area is a mess and overflowing with trash. Many units have mice. Overall its just not good. They started renting to a new clientele who literally abused all the facilities and nothings ever done about it. One thing you can count on is a rent increase every year.One huge difference is when I moved there , it had an onsite manager and onsite maintenance man. They have neither now and the manager only goes from his car to his office and back and never tours the property or sees what you see as tenants. One bright light is Catherine in the office. So nice but literally her hands are tied. I found another apartment thats newer, nicer and cheaper. No wonder they have so many available apartments. Think twice.

Pros: Neighborhood, Holden, school system, safe area, nice landscaping and Catherine, the leasing…read morespecialist. Cons: Weak management, dated apartments, trash compactor breaks often, animal waste everywhere. Halstead has potential to be "great " however, the apartments are dated. Cabinets in kitchen and bathrooms faded, scratches, never touched up or aligned since when it first opened up as the Reserve. Porches have lots of storage/trash even though it's prohibited. Most apartments still have the original rugs! The rugs are sparse and dirty. The replacement rugs are cheap and show wear within a year. There is paint splashes everywhere the counter, cabinets, floor and rug from when the painters come in after a tenant leaves. If you happen to bump into the wall, your clothes will also be covered in paint from the numerous coats on them over the years. You can't have your own ceiling fan they make you rent one from them for $15 a month which is totally insane. These are these fans are antiquated. In terms of management, The manager, Malik, is weak. He doesn't seem to enforce policies mentioned in the lease. He appears "unphased" by anything so you feel as though he doesn't care. For instance, during a snowstorm an email goes out when you need to move your car by and the time they're going to plow. What happens is many don't move their car and the plowing is difficult for the company. This leaves piles of snow in spaces that should be used for parking. If you're going to put out a memo that your car will be towed then tow the car after the first instance, people will move their cars then!! Catherine the leasing specialist, however, is friendly and so pleasant to work with. Unfortunately, tenants and anyone who walks through the property does not pick up pet waste. There was poop everywhere even right next to the place where you deposit the waste. The poop situation is concerning there. The hall rugs need replacing, the doors need repainting where you come in and go out of the building. Halstead lacks upkeep inside and within the building itself. The screens are thread bare. I heard that if a dishwasher, washing machine needs replacing that they pull one form storage. The management company refuses to buy any new appliances!! Don't be fooled by the "outside". If they took some money and fixed up the inside of the apartments to look as nice as the outside it might be worth the price of the rent. They do the bare minimum, actually not even the bare minimum when new tenants are coming in. The management team didn't even do a walkthrough before I moved in. I would suggest that the management team go and walk the grounds regularly. Take note at who's got junk and trash on their porches. Walk through empty units and have a maintenance department or an outside company come in and redo the cabinets the floors, the rugs, make it look nice for what they're charging. They raise the rent each year by at least $100 yet, nothing has changed in the unit. The price should actually be less for the lack of any maintenance other than what the tenant does. Lots of pot smoking going on in the parking lot and on the grounds for a non-smoking complex. There are lots of brand new complexes going up in the area to compete. For a one bedroom starting around $2400 and nothing included, unless you're set on living in Holden, you should keep shopping.

I'm renewing my lease for the third year, and honestly, it's because living here has felt like…read morehome--thanks in huge part to the incredible staff, especially Ruperto. From the very first day I signed my lease, he has been someone I could count on. He built real rapport with me, not just the polite "office small talk," but genuine support. Whether I needed help with maintenance, had questions about rent, or was dealing with a personal situation, he always showed up with patience, kindness, and professionalism. It's rare to find an apartment community where the staff truly care about you as a person, and that's exactly what I've experienced here. Communication is fast, maintenance is responsive, and the property is always beautifully kept--the landscaping alone makes coming home feel peaceful. This is, without question, one of the best places I've ever lived. I'm grateful for the team here, and especially for Ruperto, who has made these past three years not just comfortable, but meaningful. I'm proud to call this place home.

I've lived at the Heights going on five years now, there are issues however I don't believe those…read moreissue fall only on management, the office, maintenance, I am disgusted with the laziness of the residents of throwing garbage outside of the dumpster, creating the infestation of rodents, the ignorance of not taking proper care of your animals poop when you are the one who brought them out, or distruction of property, disrespect from residents children, or how about the fact that someone torched the gym that was just built last year. residents should care more and respect more the area they live in. I feel if the heights put cameras up, a lot of these issues would be resolved a lot quicker. I've had a lot of luck with the maintenance team specifically Marty everytime I need something done he is there to fix it day or night, The Heights couldn't ask for better Manager on their team. 5 Marty.

The apartment complex offers spacious floor plans and well-designed living spaces, which have been…read moresome of the highlights of our experience here. The apartments themselves are comfortable, and the property is generally well maintained. Unfortunately, there are several ongoing issues that have added unnecessary stress to daily living. The biggest concern is parking. There is no assigned parking, and despite paying a significant amount in rent, residents often return home to find no available spaces near their building. It is not uncommon to have to park on the opposite side of the complex and walk a considerable distance home, which can be especially frustrating after a long day or during bad weather. Another issue is the trash and recycling situation. There is only one centralized trash disposal area serving the entire complex. On weekends, when trash collection does not occur, the dumpsters frequently overflow, with garbage and recycling accumulating outside the containers. This creates unpleasant odors, appears unhygienic, and raises concerns about attracting rodents and pests. Additionally, there appears to be inconsistent enforcement of parking rules. We have observed individuals parking in handicap-designated spaces without displaying the required handicap placards or license plates, seemingly without consequence. This is concerning and unfair to residents who genuinely need those spaces. While the apartments themselves are nice and spacious, improvements in parking management, waste collection, and rule enforcement would significantly improve the overall resident experience.

Jenn and the entire staff at Madison Place are just incredible. We have truly enjoyed our time…read morehere at MP. While there have been a few 'growing' pains in our new apartment, the staff has taken care of everything. They are very professional and haven gone out of their way to ensure that our new home is perfect. Parking can fill up in the early evening, but other than that, absolutely nothing but great things to say about the staff and apartments!