I'm usually not the type of person to write a review, good or bad, but I have emailed and got a…read moreresponse that ultimately said "you can come in to get it done again free of charge but we don't offer refunds."
When I first made the appointment, the "cart" read that the price of my balayage with a haircut would be $160, which it was not at the very end.
When I sat down in the chair, I showed her a picture of what I wanted, a caramel balayage, something warmer for fall as I was blonde before. She pulled a few swatches which looked great and I had assumed, as any other person would, that the swatch she had chose, would be what my hair would look like, or similar...I was wrong. She came over with 2 bowls, one of bleach and one of brown (I still have yet to find any "new" brown on my hair). I was confused, but trusted the process because she's the stylist and knows what's best for the client.
When she finished rinsing my hair out, we went over to her station to cut and style. She had asked if I wanted any layers and I said no as I've had a bad experience with them. She proceeded to give me long layers anyway. During the coloring process, she had asked me about my naturally curly hair and if I've ever thought about styling my hair in a way that it would enhance my curls. I said yes I've done it once but again had a bad experience so I wouldn't try it again. She had said okay.
Fast forward to the styling process. I asked her if she could curl my hair, and from my understanding "curl" means with a curling iron, I thought that this was a universal definition for "curl". All of a sudden she's putting mousse and gel in my hair and curling my hair on her fingers. Instead of getting beach waves, my hair looked a mess. My hair became frizzy over time as I was driving home and honestly looked like I just rolled out of bed. I went home, rinsed my hair out with only water so it wouldn't ruin my 'color' and had to blow dry it and style it myself because I wasn't very happy with the outcome.
The next day, I was looking in the mirror and really couldn't tell a difference in the color whatsoever, it looked the exact same as it did a week prior. I still don't know where the brown went that she had in the bowl or what happened to. my reference picture that I showed her. The color at my roots was not blended properly (I had consulted another stylist who is a family friend from home) and she agreed, as well as one side had more highlights on it then other. The back of my hair (color wise) didn't look like my reference which I understand it wouldn't the first time, but I was expecting it to look different then when I walked into the salon and it did not.
I'm disappointed because I paid almost $250 for something I didn't and still don't like. Now I have to find someone else to fix it and pay again.
When I emailed the salon, I was hoping some sort of compensation for something. I had mentioned in my email that I didn't want to return due to this experience. The proceeded to email back and offered me to come back in and they would do it free of charge. I almost think it would be giving them another opportunity to mess it up because no one likes to do their job without getting paid.
Good news, the staff was really nice. Receptionist was understanding when I wanted to pay some in cash and the rest on my card. Very sweet and understanding.
(will not let me upload pictures)
