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    Brownstown Auto

    1.0 (1 review)

    Services - Brownstown Auto

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    Brownstown Auto Photos

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    7 years ago

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    Auto Zone

    Auto Zone

    (7 reviews)

    Downriver

    Horrible horrible store. The man that sold me the bulbs for my blinker. He acted like I was pulling…read moreteeth when I practically BEGGED him for HELP. Once outside he looked at the LABOR involved, HE SAID HE NEEDED A SPECIAL TOOL!! I went to another Auto Zone (why you might ask?) This place without a clue as to my issues with other store, they TO PUT IN MY BULBS, NO SPECIAL TOOL NEEDED. I will call corporate about this store. The employees are rude, lazy and or just plain STUPID. I wonder who the manager might be? As there are all bad reviews, the lady mentioned must still be there as it smelled like a smoke stack IN the store. Sad sad sad... Stay away at all costs unless you want to be treated like a lower class citizen.. I'm surprised they are still in business!!

    This is probably the worst Auto Zone ever, and I say that based on several visits there since I…read morerecently moved right down the street (and drive a car that is always in need of parts and repairs). If you're going in there to pick up a simple part and get in and out with no talking, this place is fine. It's a typical Auto Zone with tons of supplies, parts, and accessories. However, if you need any real assistance, you're in for a world of hassle and frustration. I wanted to get my battery tested since I was having issues with it (soon determined to be a near-dead alternator). The guy who went to test it didn't know how to use the little machine they use. After standing there confused for the longest time, he eventually came up with a lame reason why it was my battery's fault the test wasn't working. A few days later, I decided to pull my dead battery and take it in to get it charged. The woman behind the counter seemed baffled by my request. She took my battery to the back to charge it. She said it was charging, and it was a process that took 35 minutes. When I returned an hour later, my battery was sitting on the counter. When I went back home and plugged my battery in, it was still dead! I then turned to the Advance Auto a mile down the street and was met with superior service. When I expressed my frustration with the Auto Zone down the street, the guy said he hears that all the time. The Auto Zone about three miles away in Trenton also said they get people in there that voice the same sentiments, and that Auto Zone is okay. I was set never to return there again, but a few months later, I needed a new brake light. I figured I could go in there and be out in two minutes with no trouble. I took my burned out bulb in there to make an easy selection of a new one, but I couldn't quite find the right one since my dead bulb was corroded with the little numbers worn out. The guy looked it up on the computer, and alas, I was sold the wrong bulb.

    Autozone

    Autozone

    (4 reviews)

    I've been using the store for quite some time and they've never disappointed, I needed a battery…read morefor my car and they had one in stock, Iam 56 and have Parkinson's disease and unable to use a lot of tools. I would like to think Chavez for going above and beyond to help me out and install my battery. The store is always clean and the staff is friendly and knowledgeable. You have earned my business.

    HOLY SMOKES! I don't generally leave 1 star reviews but this place is out of control awful!…read more I went in to pick up some Lucas fuel injection cleaner. I like to throw a bottle in the tank once every 6 months, I also was picking up some other fluids due to good sales. Well the place was busy today. I saw three workers and customers in three uniformed lines. I chose a line, waited in line five minutes only to get to front and be told I was in wrong line by the part guy, so now I need to wait In line again for ten more minutes !! Huh? WTF !! Well then when I get to front of line I had got the wrong transmission fluid(my bad). The part guy offered to fetch it, well then the cashier took the guy behind me while he was a fetching, he was back in less then 45 seconds. Well then she, the cashier then ran out of change, which resulted in yep you guessed it another 5 minute delay....Omg I am a patient woman usually but really? Come on now..The cashier a woman was rude, unprofessional and seriously lacking customer service skills. I shall never go here again..ridiculous! The rant is over, but seriously unacceptable customer service!

    Brownstown Auto - autorepair - Updated May 2026

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