I have had a 100% positive experience with Dr. Brownsburger and his P. A. Mrs. Newcomer. They are very responsive to my requests and constantly providing options for my lumbar pain management. The staff in the office and the Cottonwood Surgery Center are always very friendly and informative. read more

I was seen in this office a number of years. There was always a revolving door as far as providers. Each time a new one came they wanted to change all the meds I am on. Frustrating. Not nearly as frustrating as the practice being sold to Aurora Surgical Center on University Ave in Flagstaff. Patients were not told they were being sold off. A very unprofessional office. At the appt I decided to leave, the the male receptionist (who looks like a Proud Boy, short, beard, redneck) was screaming at me at the front desk. He screamed "I have fired 22 patients this morning and I am happy to continue". He had veins popping and he was out of control, yelling about all kinds of things. I thought this guy might take a swing at me. I was in tears, I had to ask 5 times for him to make me another appt. (My last). I get my chart notes and the provider wrote that I made a disturbance at the front desk! WTF, when is crying at the front desk, asking for another appt a disturbance? I could hardly be heard because the Proud Boy receptionist was out of control. He was escalating the situation rather than trying to de-escalate the situation. His behavior is why I chose not to return to this practice. He was out of control and should have been fired. He was downright scary and all I wanted my appt so I could leave. When I picked up my notes this dude receptionist was complimenting me and trying to azz kiss. Not having it, got my stuff and left. I have worked in medical my entire career as an Administrator. Never have I come across such bad behavior in a medical office. Usually it's the patient that is mad, not the damn PB receptionist! Flagstaff has crappy providers for medical care. I am going to the Valley. read more

During a replacement of a new wire that broke. Why would a doctor have a loop in the wire,? Why would he use and leave so much unnecessary wire in the back? Why would a doctor force a wire into the back where the nerves run, possible spinal fluid leakage. Dr. Brownsberger tried to re-insert a new wire. He could not go back into L1-L2, he went to L2-L3. Had difficulty again however instead of discontinuing Dr. Brownsberger forced the wire in hitting a nerve that paralyzed my left leg. Took me a a year and a half to learn to walk. 6 months is a wheelchair, a walker for. 4 months and a crutch. Thigh muscle atrophy, looks like jello the muscle does. Neuropathy this is a killer. The ongoing pain, numbness, tingling, throbbing weird feeling with the foot, from the hip to the foot. Foot pain, top and toe pain tingling, underside of the foot feels as if there is a ball there when walking Have fallen over 75 times. I have to concentrate to walk. There are times when I am unable to get the leg to react. Living like this because of the ego of a doctor horrible. Dr. Robert Brownsberger needs to feel and understand the pain, the miserable life he gave me. Do not get a nerve stimulator. Live with that pain, it is better then risking your ability to walk like a normal human. Dr. Brownsberger took that away from me. No remorse he has. Lack of compassion and responsibility. read more

The doctor is fine. It's the office staff that is incompetent. Even at their new location near Home Depot in Flag they still suck. We travel from Payson - a 3 hour round trip. Had an sppointment. Get there. They tell me the doctor won't be in today. Well...why didn't you call and tell me this? "Oh, we don't do that'. Really? Now I'm out most of my day and $30 gas because they can't be bothered to pick up the phone and call. I'm so done with this incompetent office staff. No office in Scottsdale would dare do this to us. It's criminal. Who's in charge of this slipshod operation? read more

If you are looking for quality care as far as pain management...... forget about it! This place is a joke, they cant keep a provider to save their life so expect to see somebody different each time you go. Also be prepared to explain your entire medical history each time and with each new provider. Do not expect anything other then getting you hooked on opiates! The staff of the Prescott location are just plain rude and pushy. Expect complete and total disorganization. read more

This place, what a waste of time and scam they got going. First two visits didn't list ordered xrays from just a pa, snd visit even worse pa. Tried to give me a pa the third time also. Finally see real doc with two mri, xrays and prior prescription for narcotics though it was ten years old. Second doctor was like your spines an inch oit of place you might need surgery. Make an appointment with a neuro surgeon, can't see him first time, not allowed, so another pa. He sends all his people to Brownsberger. What a d this guy was. I am 46 years old, horrible arthritis wrists upper back knees ankles, spinal stenosis, neck always grinds both ways everytime I turn it. Says office won't write soma. Only a complete discrace pain management would not write soma when. i was on in ten years before. Wont write ultram, acted like couldn't have norco unless I had cancer. What a scam they got going. Treating people like cht that are 46 years old with fifteen years pain management history. This is one of those shady docs that has enough people on opiates so he will be a d and rattle off ten different bs things that wont work. Thirties every four hours and this doc wouldnt write me norcos. Florida he would be bankrupt and go out of business. Down there people stand up to coward doctors... I already have my people doctors. Even the va in florida writes thirties to a forty six year old man in constant pain with proof. Make the drive to phoenix until flagstaff patients learn how to stand up for themselves. What a scamming con joke this place was. They all have the attitude if you look even a little bit normal and still need your pain medicine you must be a p. O. S. Or an addict. They got sixty days to write me or I will just move back to Florida where we keep the con doctors in line. Flagstaff, crooked plice that tow cars parked on the side of the road all the way to coward doctors. What a city, treat the tourists like gold and their poor students horrible. read more

I was referred to this Pain Management Clinic because of an auto accident. I have had the most unprofessional and disrespectful experience ever with their Nurse Practitioners. Sondra is rude and condescending . Extremely dismissive and insensitive. When I requested to see Dr.Brownsberger to discuss my treatment and concerns the staff has been very less than accommodating. I have reported my experience to my insurance company. I also called one of his other offices to have my concerns addressed and no response. Of my last 3 appointments I recieved nothing but Insults, blatant discrimination, and suspicion as to why I even need pain management. This has been extremely frustrating and futile. I am 69 years old with multiple health issues other than the auto accident that sent me there in the first place. To be told I'm not entitled to Pain Medication is insane. The opioid crisis and new laws that are being passed have hindered not only me but other seniors I know from receiving the relief from the pain some of us endure on a daily basis. Meanwhile, I at this point suffer daily with pain. I don't understand how this is acceptable. I have serious anxiety about this. Am I resigned to living with pain and discomfort because of the unqualified and bias opinion of the staff at Northern Arizona Pain Institute ? Maybe. This is the type of situation that drives people to alternative remedies just to get through the day. I have never in my life had this much difficulty receiving the medical attention I deserve. This needs to get looked at from all angles. The prospect of a life filled with this type pain and no help to manage it is quite disheartening. read more

Two weeks of calling and still no appointment. And an appointment will take another month to schedule. Uninformed and careless patient care. We wish there was an alternative to this shoddy practice. read more