I've used them several times over the years, most recently last month. They've always kept their appointment, done a thorough job of pumping the septic, and charged the fee quoted, which is competitive for this area. I'll use them again. read more

It pains me to write a bad review of any small local business. Most of the time, when something doesn't work out, it's not bad enough that I'd discourage other people from hiring a company. But unfortunately that wasn't the case when I hired Brown's: - They didn't do the job correctly, and they left it unfinished without communicating to me. (Causing another contractor to work much harder.) - They showed up very late, then tried to charge more when they had to have other people come help get the job done on time. Then they left the job undone. - They quoted me a rate of $200 an hour on five different occasions, but when it came time to pay, Kelly changed the price to $300 an hour. He knew every detail and aspect of the job ahead of time and lied when I confronted him about the cost difference. DO NOT HIRE THEM WITHOUT AN ESTIMATE IN WRITING. - On top of charging more than he said he would, he added two hours to a five hour job. (I was there for the entire process to see how long it took). When my partner found out I had been ripped off and they had broken their verbal agreement (I was too exhausted to battle it any more), Brown's promised they'd send a check in the mail for the cost difference. After weeks of not hearing anything else, we followed up again and were once again told the difference would be in the mail. It's been weeks again -- and there's no check in the mail. I paid almost double what I was quoted for a job that wasn't completely done, and the part that was done was done poorly. I may not get back what I was ripped off -- but maybe I can help someone else avoid the same experience. read more

I called Brown's last summer to get my septic tank pumped. I told them that I thought that my tank was a 1000 gallons. After the young man had pumped my tank he told me that it was a 2000 gal tank and charged me double what the original estimate was. (And he could not even finish pumping my tank because his truck was full.) I was upset but didn't have the time to deal with it. Later I went to Missoula County on-line and found my septic permit. It was for a 1000 gallon tank. I called Kelly the owner of Brown's and explained what had happened. I explained that I wanted to give them a chance to make it right. I left Kelly my information. It has been over a week now and I have not heard back from anyone. I would not recommend this company. They overcharged me and when given the chance to make it right - they ignored me. read more

We contacted Browns for our septic pump out. Because we are in Seeley, it was nearly a month before they would be in our area. This was fine because it was a scheduled maintenance. Kelly was professional, efficient and pleasant. He had a great assistant who contributed a lot to the job (an Australian Shepard/ Corgie mix!) According to my husband, their equipment was beautifully maintained and top notch, further indication of their professionalism. The price came in lower than we had been quoted, which was a pleasant surprise. read more

The staff and employees at Brown's are very friendly and knowledgable. They were attentive to my questions and arrived promptly to pump my septic. The employees who arrived at my house were also very helpful and explained the process to me. Highly recommended septic company! read more

I bought a house and needed to have the septic pumped within the first week I was in it (thanks to my Realtor for not making sure that was done....). I called Brown's and they got it done promptly and professionally, and the price was reasonable. As far as a septic clean out, what more could a guy ask for? read more