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    Bob's Carpet Service

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Bob's Carpet Service

    Carpet cleaning

    Damage restoration

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    6 years ago

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    Five Valleys Restoration & Cleaning - Great group of People

    Five Valleys Restoration & Cleaning

    (17 reviews)

    Be very careful with this company. They showed up to our home for a small leak caused by some…read morefaulty caulk on a roof penetration from another contractor. Initially they came off as very professional. They tore out our dry wall on our ceiling to address the leak, removed the bat and spray foam insulation down to the sheathing (even cut a wire for our exterior lighting that they needed to hire an electrician to fix.) They found a small amount of moisture but 0 mold. They removed the joist blocking that separates the outside from the inside of the house above the wall and loosely filled it in with a piece of bat insulation. Then they got busy and left it like that for a few weeks. Mind you, this was in the middle of winter. When they returned, they realized they created mold in that spot in our brand new home but did not seem at all perturbed about it. They did remove the mold, and then they made a crude attempt of using canned great stuff spray foam insulation as a replacement for the correct foam insulation that is supposed to be, and was originally, there to eliminate our dew point. We noticed the poorly done job of insulation and they were instructed to chip it all out by their manager. After that, they found out the mold spread further up the bay. This resulted in them needing to tear out more dry wall etc (but did eliminate the mold they caused and dried out the area) and eventually they admitted they were losing money on our job and canceled our contract and left it as is. This was all drawn out for months, during which time they would try pointing the finger elsewhere. Something that should have been a quick fix turned into a total nightmare for us to get figured out. Now we are left with finding new contractors to finish this job.

    Update: Owner called and made things right - Original : I am a professional Property Manager and…read morehave dealt with several Restoration companies all over the state. Five Valleys has been the worst experience I have had with a restoration comapny by a mile. At first they were very responsive and helped with the mitigation immediately. The actual people that showed up were great and very helpful and kind. After that it was like pulling teeth to deal with the project manager and office staff. They offered us a discount if we paid in cash vs submitting to insurance, and then would not honor that discount when we went to pay. It took over three weeks for them to respond about the timeline and cost of the restoration, and that's only after I was told "stop calling we will let you know when we have time for you". They are disorganized and unprofessional. I would not recommend using them.

    SERVPRO of Missoula

    SERVPRO of Missoula

    (8 reviews)

    Top notch service by seasoned professionals!! I hope I don't need them again, but if I do I know…read morethe job will be completed efficiently and will be a job well done!

    DO NOT EVEN CONSIDER HIRING THESE PEOPLE!! RUN, RUN AWAY!! We had an electrical fire in our…read moreattached garage that charred the drywall. A minuscule amount of soot got into our house. And when I say minimal, I mean less than a little bit of dust. We hired Serv pro (BIG MISTAKE) before we left town for work to start the clean up process. They removed EVERY piece of fabric from my house and sent it away for cleaning (TOTALLY UNNECESSARY!!) all of my belongings were gone for months and brought back in an unorganized, discombobulated mess. They took forever to do everything. My house was totally normal before I left and when I came back it was a disaster and not even close to being clean. They took everything out of the garage (the stuff that actually needed cleaning) and brought most of it back uncleaned piled in garbage bags!! Several of my most expensive items were 'misplaced' and I had to confront them several times to get them back. And here's the worst part- they charged my insurance company over $100,000!!!!!! I told the insurance company we were being ripped off but they told me they have to just go ahead and pay them or Serv pro will put a lien on my house. I've never been so disgusted by a company in my life. Literally one of the biggest scams I've ever encountered. DO NOT LET THEM NEAR YOUR HOME!

    Bob's Carpet Service - damagerestoration - Updated May 2026

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