My husband and I have been going to Dr Brown for many years. A couple of months ago my eye glasses which I spent about $350 for had fractured from inferior lenses that he sold me. I went in today to talked to him about it and he said "hi" and disappeared into the back room. His receptionist looked at the glasses and said they looked bad and went in to talk to the doctor. She came back and said they don't accept my insurance anymore and my warranty had expired and they would do nothing to help me with my worthless glasses. His product and his rapport is not customer focused but profit driven. He is not a nice guy!!! He should back his product and at least face me. read more