Don't use Brown Heating & Cooling out of Salem Missouri, they told me i needed a new Compressor for my AC Unit that i bought from them just 6 years ago (Goodmen 5-ton 17 seer). They came out looked at the AC unit for about 25 minutes and said the COMPRESSOR burned up SAID THEY WOULD GET US A NEW ONE and left and never called back, we had to call them and track them down, they told me that they would get back to me in a few hours after talking with Cliff Brown again and after 6 days no word from them. We then called another AC repair company they came out and said it WAS NOT MY COMPRESSOR and that a simple $80 dollar part called a compasitor was not working, the new repair guy replaced the part in 5 minutes and the COMMPRESSOR was working and the house was cooling, I hate that Browns did this to us and like idiots we waited on them and they never called back it was during the heat wave last week (July 2022) and our home was so hot and i just got out of the hospital.... Never will we use Browns heating & cooling again and for peace of mind we are replacing the Unit they sold us with a new unit from a new company. This was heartbreaking that they never even have called back after telling us it was the more expensive part (Compressor) that went out, they out right lied to us about the part that went out and lied about telling us they would call back and take care of us! Don"t use Browns heating & cooling out of Salem Missouri they have lost their way and our respect, by the way this was the second time we had bought a home AC Unit from them, Never again Cliff Brown will we use your company ----this was soooo disgraceful! Tim & Barb Tippit. read more