I am not happy with my experience with Star City Pest Control. To start with the positives, the…read morestaff I dealt with were courteous and professional. However, they did not provide any effective assistance. I moved to a house in which some raccoons had nested in the rear awning of the house, which they had access to due to some repairs that were needed. I called Star City Pest Control, and they told me that they could put in a special door that would allow the raccoons to exit but not return. They told me this would cost $200 plus another $99 for a mandatory inspection. I balked at the idea of paying $300, but when the raccoons got bolder and started to come to my window at night I caved and called SCPC back. Star City dispatched staff for an inspection a few days later. The men who came were professional and courteous, but the inspection was short and pointless since I already knew where the raccoons were nesting and how they were getting there. The raccoons were not present when the men came by for the inspection, and it was annoying to think how easily they could have cleared the whole issue up if they could have just blockaded the entryway then and there. They did not take any measurements for the special door or do anything else productive. I did ask them to look at the attic before they left since the woman on the phone kept emphasizing to me that the inspection would necessarily include the attic. It was clear the men had already concluded that the attic was a non-issue since the awning was not connected to the attic, but I felt gypped and wanted to get my money's worth. I was shocked when I subsequently received the estimate. Instead of the $200 I had been quoted over the phone, the estimate was for nearly $700, more than it would cost to just permanently repair the awning. When I told my neighbors about the estimate, they concluded that the company was trying to exploit the fact that I am female and new to the area. One of my neighbors said he had used Star City Pest Control to have three animals removed for only $150 (SCPC denies this, but why would my neighbor lie about that?). Even if their pricing was not discriminatory, the whole business model felt predatory to me, like they are trying to take advantage of people in a state of crisis and drag out the process to make as much money as possible. Consequently, I decided I would handle the matter on my own, and I am happy to say that the raccoons are now gone. I only wish I had not bothered with Star City Pest Control in the first place; now I am out $99 for absolutely nothing.

These people are crooks they will bill you for not even coming out. I moved their bait stations to…read moresee if they'd even notice and they didn't move. I had to tell them they'd only get paid if they got it from me while they're at the house. They showed up once every 3 months and are now billing me for every month. Absolutely ridiculous.

We have been with Dodson 15+ years and have ALWAYS been 100% satisfied with their service. If we…read moresee a bug or bee in between services, the tech are quick to respond and take care of the problem. Casey is our current tech and he has been wonderful. He is efficient, knowledgeable and takes care of any issues we might have. Bravo to Dodson for hiring and training such good service people!!!!

I had a service contract w Dodson for 5 years & then stopped because I was selling my house. When I…read morehad to have termite inspection with the sell of the house, they found termites. I immediately contacted Dodson to be told I only had a "pest control" contract with them which didn't cover termites. The area manager Tim, told me, "no where on my contract was the word termite." OK..... that leads me to believe my entire house was covered under ANY pests since I have no experience in this field of business. So now I'm left to deal with a mess that I thought was covered by them, something I was under them impression that I've paid for for 5 years. NEVER AGAIN!!! Steer clear from a company that is not upfront & honest about what they cover & what they don't!!

Absolutely the worst customer service imaginable! The office staff is rude and unhelpful. When…read moreyou call with a complaint or issue, they argue with you. I asked to be rescheduled for my pest control because we were out of town and was told that that was not possible and that they "had" to come out according to our "contract". I never recall making a contract with Orkin but I did sign something on an IPad at the initial service because the technician told me he could not complete my service without this. I was never given a copy of what I signed or given a chance to read it. I consider this highly deceptive!!! Anyway, I called the office to cancel and future services and was told they were coming out on a particular day. I told them not to send anyone again, and then I got an invoice today by email. I do not intend to pay this and am going to file a formal complaint. Good luck with this company if you use them, I will never again!!!!

We had to have our attic re-insulated and sealed we had critters they came they did the work and…read moredamaged event I have been waiting for one month and in constant contact with people at Orkin and it's still not fixed for my ceiling duct. They charged me a small fortune to have it done and yet they don't live up to what they say with repairing what they break as of right now I would not recommend them

Corey is amazing! He is professional, courteous and knowledgeable. He takes his time to answer my…read morequestions and address my concerns. I have used several exterminating companies, Bugman is 10 out of 10!

A friend recommended these guys because they had the same ant problem we did. I called in the…read moremorning and someone was here in the afternoon and sprayed. That night and next day we had a bunch of ants coming and eating the bait and now It's been almost a month and we haven't seen any since.

These guys are top notch!!! The customer service is beyond excellent, I called constantly with…read morequestions and they never made me feel like a bother. They showed up on time and did an excellent job. HIGHLY RECOMMENDED!!!!

The technician who visited my house did absolutely nothing other than placing a few rodent bait…read moreboxes. They did not even bother to inspect the interior or exterior of the house to properly assess the situation. Furthermore, despite my explicit questions, the technician failed to provide any clear explanation of the next steps or how these bait boxes should be managed moving forward. I was left with no instruction or information regarding the follow-up plan. As a paying customer, I find this lack of professionalism and poor communication completely unacceptable. I expected a thorough service and proper guidance, neither of which was provided.

I have been stood up for inspections two days in a row. What kind of operation are you running?…read more Very unprofessional! From what I read here, this is their standard practice. How can they stay in business?

We had a huge mouse invasion and all the insulation in our attic had to be removed! I had always…read moreused Orkin for the last 40 years. They came and investigated! Nothing like Terminix! Jay came out and inspected every cabinet and closets and corners! I was shocked. Jay gave us an estimate considerately lower than than Orkin! Terminix was excellent. They came out with trucks and a great crew. Jason,Cody and Chris! They were very professional and took out all the insulation with the mice! They cleaned up left everything in order! I highly recommend Terminix!!!!

I called to deal with an out of control mouse situation. Green Akers is professional and we have…read morehad no mice since. Thank you!

Jason was great! He is a true professional, and obviously very good at what he does! I spoke to him…read moreon the phone before we even did the treatment, and I was quite impressed with his knowledge and professionalism right off the bat! I'm a retired heating and air-conditioning technician, so I can spot bull a mile away! I did not get that impression from him at all! He was quite thorough and I highly recommend him!