In the year and a half that I have been a client with Brown Deer Service, I have racked up a bill…read moreof around $3000 for various repairs. Car repair is expensive and it seems to happen in waves. One thing after another after another. It is nice to know that the staff at this auto repair shop has your back. They are honest, trusting, extremely knowledgeable, upfront, friendly, and they have reasonable prices. The staff has never tried to take advance of my wallet, nor have they patronized me. What more could you ask for! I highly recommend them, and would gladly drive the 11 miles to them!

After getting a quote for brake and rotor replacement via YelpI found his quote is the best rate…read more And when I visited him for the service he mentioned that the brakes will last for another 8000 miles and don't need a replacement. He was very straight forward and honest in checking the car. Eric dont try to give you unwanted changes or fixes just to get some business. But I did a replacement as he was honest and his price was value for money. And on top the quality of work he deliver is great. Hard to fine mechanics like Eric. I will recommend him for all of my friends.

Dante and Luis were great! They were efficient and quick. I guess I came 1000 miles early and…read moredidn't really need an oil change but did need new wiper blades. Dante let me know it wasn't necessary to change my oil. I went off the date on the sticker. They told me to come back when I was closer to the mileage on the sticker. Thanks for saving me some money! Despite not getting an oil change, they still checked out my lights and everything else. This experience set a great vibe for the day! Thanks again, Dante and Luis!

These guys not only got me in right away but all of them were super friendly and helpful. They…read moregreeted me with jokes and gave me info on my new truck when I didn't know some things. I appreciate this experience and would definitely recommend them.

Decided on this location for my vehicle's routine oil change since receiving positive experiences…read morewith the other on port washington. Wait times are decent and workers are attentive, but seemed a bit overpriced based on previous visits to other store locations.

I had my oil changed here on Thursday afternoon because I was in a hurry. And the crew they had…read morethere was awesome!!! I normally go to the neighborhood mechanic or dealership but I'd go back to take 5.

was very kind, fast and told me everything beforehand so I didn't get any unexpected charges. One…read moreof the employees had the same braclet as me but never used it so he was willing to give it to me just cause I wear mine

Got my oil changed 12/22 (they call everyone begging for 5 stars dont believe the hype) by the next…read moreday my car was making noises, smells like gas, and is having a hard time starting up! I call them they say theyll take a look, but when I get there they wanted to charge me over $200 for a diagnosis on something THEY OBVIOUSLY MESSED UP! Go anywhere else, I''m talking to corporate, BBB, and a lawyer so I hope yall ready for that!

I brought my Chevy Silverado because of a mass oil leak. I waited over a week before finally get my…read moretruck back. The service advisor was on the phone and asked did I want my receipt emailed and I agreed. After a half hour or so I had not received it. I called and was put on hold. I took the truck to a car wash in Menomonee Falls while on hold. I purposely stayed on the on hold. I returned to the store while I was still on hold and I was asked by the service advisor how can I help you. I replied I'm still on hold. My receipt was printed then. The total amount came to over $3400 and did know why I needed parts I knew nothing about. A few days later I noticed puddles of oil on my driveway. I took it back for them to get it right. They had the truck for about two weeks just sitting there. I called and I was told it needed a valley pan. A few days after getting my vehicle back I still noticed puddles of oil on my driveway. I called and was told to drive it for 3 weeks to see if it will clear up. I was told by a reputable mechanic a few drops is common not puddles of oil. A few hours later my dashboard indicated I needed to add oil because it was critically low. I added multiple quarts of oil and now I have another appointment. My vehicle is tied to my livehood because it is a commercial vehicle and I must have my truck available to make a living. I feel they are not being truthful with me. I'm seriously considering legal action. I already posted on Google. My next post will be with the BBB and Contact 6. This is the Brown Deer Road location. Hopefully they will get it right after 3 visits in less than 2 months for this on-going issue. I will be forever done with their shop and will not recommend them to anyone. I paid for a diagnostics report at a engine shop and he noticed a lot of negligence and documented his findings and showed me live leakage and deviations from the standards guidelines for mechanics making repairs on vehicles. He noticed some of the same part numbers from the same parts store that supplies him was doubled from the costs he pays for the same exact part.He also noticed hours on one repair that was supposed to be charged at under 2.25 hours was charged at 11 hours. Suggested parts for repairs weren't used but inferior materials were used instead for the repair compromising safety and increasing liability.

First, I want to clarify a few things. I get places will have friends and family leave reviews but…read moreI am not one of those people-especially when it comes to services being provided. Second, I get the place was very busy and perhaps short of staff so, the fact that I was there longer than anticipated can't really be held against them. I was given an appointment to come in for service as the day I called were unable to guarantee my repairs good be done in adequate time. I made the appointment and went in. I commend Terrell (?) for being very honest with me and communicating about how things were proceeding. They were able to do the service I requested as well as inspect other things-which was very helpful. I always feel like when it comes to mechanical and auto it is hard to really know or determine who is trustworthy. While I can't be sure the prices were competitive or that they would price match, I'd still like to believe they are honest and will try their best. I felt welcomed and valued. I would suggest at least getting their opinion or stop in and have an inspection if you are in need of repair and/or want a second opinion. I'd go back.

horrible customer service! Made appointment on Tuesday for work to be done on my son's car from…read moreChicago on Friday & Saturday. they told me they could get it done. Left the car there Thursday afternoon for pick up late Saturday. I had to call them Friday and Saturday to get updates since they never called despite telling me they would. went there at 3:30pm Saturday ( close at 4 pm) and they had done NOTHING on my car! NOTHING, can you believe that! Took the keys and left. What absolute bs.

Purchased tires and have had a slow leak for months. Have taken the vehicle in to have it checked…read moremultiple times and leak continued after they said it was fixed. Took it in again and they told me they had to replace the valve stem and that stem replacement isn't done when new tires are installed. Vince stated that is normal practice at all shops. This is not true. Called Costco to verify. I'll be getting my tires at Costco from now on.

Needed two tires And oil change, made appt. And selected the tires i wanted online…read moreJon checked his inventory to make sure they had them in stock. Came in for appt. and was told would take 60-90 min. Car was done a hour. Couldnt be happier! Fine Job by their staff.

Friends and family have gone to Good Hope Service for years! The guys there are always going above…read moreand beyond for the immediate needs of your car at a fair price. Leaving my vehicle overnight for repairs wasn't a problem as long as you called beforehand. From oil change to tire rotations their team will get you back on the road fast.