SM SOUTHMALL BRANCH
Feb 10, 2025 (Around 3pm)
I had an extremely terrible experience here. I naturally have thick, bushy eyebrows similar to Brooke Shields or Andrea Brillantes, and after a waxing accident when i was 20 that removed almost half my brows, I had to get them microbladed because I didn't have the patience to wait for it to grow and it became a huge insecurity for me. Since then, I've avoided waxing and only go for threading.
When I came in, I specifically told the staff to only tidy my brows a bit and made it very clear that I didn't want the inner part cut or the overall shape changed. I wanted to keep my natural 'Nike arch' shape, which all my siblings and I have because of our parents. I also warned her not to touch the length, especially since my eyebrows tend to look uneven when the inner part is tidied to much since they don't always get it equal.
Instead of acknowledging my request, she seemed annoyed and sarcastically responded, 'Oo, tidy ka lang naman diba,' implying that my instructions were unnecessary. Despite this, I trusted her to follow what I asked. Instead, she did the exact opposite. She didn't even bother brushing my brows before cutting, and the entire session lasted only 2-3 minutes. She cut my left outer brow extremely short and the right one slightly longer, but still too short. The shape is completely ruined and uneven.
To make matters worse, she didn't show any sign of regret or apology for the result. It felt rushed and careless, with no effort put into ensuring they looked neat or symmetrical. I'm extremely disappointed, especially given how much i trusted Brow Lounge to take care of my eyebrows and I never tried other salons to avoid this exact outcome but it still happened. read more